Exterior
Check availability

Reviews of Canopy by Hilton Tempe Downtown

4 out of 5
Canopy by Hilton Tempe Downtown
108 E University Drive, Tempe, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 601 out of 792 reviews" "
Rating 8 - Good. 109 out of 792 reviews" "
Rating 6 - Okay. 39 out of 792 reviews" "
Rating 4 - Poor. 22 out of 792 reviews" "
Rating 2 - Terrible. 21 out of 792 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

antionette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel you do have to pay for parking $44 a night
Stayed 3 nights in Apr 2024

10/10 Excellent

jeff

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew on 5 May 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back soon :)

10/10 Excellent

Stephanie

X
Stayed 3 nights in Apr 2024
Response from Andrew on 2 May 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

10/10 Excellent

Ethan Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Apr 2024
Response from Andrew on 2 May 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, clean, upscale, friendly and great food... the outside area being all college students, is noisy, especially late at night. You WILL hear the cars all night racing up and down the street with loud exhaust and what not. Otherwise, very good place to stay.
Stayed 2 nights in Apr 2024
Response from Andrew on 30 Apr 2024
Thank you so much for this wonderful review! We greatly appreciate you staying with us, thank you for taking the time to provide us with your feedback. Sorry to hear that the noise impacted your stay negatively. If you do plan on staying again in the future, we recommend requesting a room with an odd number! These are on the other side of the building and typically much quieter. We hope to see you again! Thank you!

8/10 Good

Loiny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one night extended but no proper room service was completed. Dirty towels were put back into place, trash was left in the room.
Stayed 3 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for taking the time to provide us with your feedback! I will make sure this is relayed to our housekeeping manager so that this issue with the stayover service does not continue! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

8/10 Good

Erik, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale property situated at the heart of the ASU Tempe campus. The property is very clean. The room was very clean and modern. The restaurant serves outstanding upscale food and drinks. Wait staff we're kind and accommodating. Would definitely stay at the property again. I did have an issue with housekeeping not cleaning our room after the first night. Not sure if we to notify them or not. That lack of housekeeping led to some amenities not being available our 2nd day. Notified front desk 2x but none were delivered. Had to eventually walk to a nearby store and purchase my own. Staff at front desk did reach out and apologize which I did appreciate. Can get noisy at night due to being on the main street.
Stayed 2 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for taking the time to provide us with your feedback. It is through both positive and negative feedback that we can learn and grow as a hotel. I have noted your negative experience with housekeeping stayover service and will bring this to the attention of our housekeeping manager! We are working diligently to make sure the issues you experienced will not continue! If you do plan on staying with us again the rooms with an odd number are usually quieter! We hope to welcome you back on your next Tempe Adventure! Thank you so much for staying with us at the Canopy!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Hotel is modern and beautifully decorated. The only negative comment I have are with the shower and basin drainage. The water from the tub was coming out unto the bathroom floor and the basin water did not go down properly.
Stayed 2 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for this great review! We very much appreciate you staying with us. I will make sure to inform our engineering team about the issues you experienced! will get those things fixed so it will not impact future guests! We hope to welcome you back on your next Tempe Adventure!

8/10 Good

Estrella

Business traveller
Liked: Cleanliness, amenities
My recent stay was a mixed experience. On the positive side, the room was tidy and comfortable, and the hotel staff were friendly and accommodating. However, there were a couple of notable drawbacks. Firstly, the room service menu was not entirely accurate, leading to some frustration when ordering meals. Additionally, the lighting in the room was confusing to adjust, making it difficult to create the desired ambiance. Despite these issues, the hotel's convenient location and overall cleanliness made the stay enjoyable. With some improvements to the room service menu accuracy and clearer lighting instructions, the hotel could enhance the guest experience significantly. While I might consider staying here again, I hope these issues are addressed for future guests.
Stayed 4 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for taking the time to provide us with your feedback! It is through both positive and negative feedback that we can learn and grow as a hotel. I have informed our General Manager about your experience with the lights and room service menu. We will work diligently with the FB and Engineering team to make sure the issues do not continue. We hope to welcome you back on your next visit. And greatly appreciate you staying with us at the Canopy!

10/10 Excellent

Daily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and the staff!
Stayed 2 nights in Apr 2024
Response from Andrew on 29 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excellent

Johnny-Halo

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall. Personalized and professional.
Stayed 2 nights in Apr 2024
Response from Andrew on 24 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew on 24 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

6/10 Okay

Zubaidah

Liked: Cleanliness, staff & service
It was good except for the bed. It was horrible, I almost fell out.
Stayed 1 night in Apr 2024
Response from Andrew on 22 Apr 2024
I am so sorry to hear about your negative experience with the bed. We are working diligently with the engineering manager to make sure that this issue does not continue! Thank you for taking the time to let us know, we hope to welcome you back on your next visit!

8/10 Good

CHRIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like paying for parking. Bar was expensive as well. Hotel was clean and centrally located.
Stayed 2 nights in Mar 2024
Response from Andrew on 22 Apr 2024
I am so sorry to hear that you had a negative experience with the parking and the bar being expensive. As we are centrally located in Downtown Tempe it is difficult to find complimentary parking. I will inform my Valet manager, hopefully we can look into adjusting the price so that it is competitive in the area. We hope to welcome you back on your next visit!

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent
Stayed 2 nights in Mar 2024
Response from Andrew on 22 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all aspects of the property. Everything was a complete and enjoyable experience,
Stayed 2 nights in Apr 2024
Response from Andrew on 22 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 2 nights in Apr 2024
Response from Andrew on 22 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The hotel was clean and felt very new.
Stayed 1 night in Apr 2024
Response from Andrew on 10 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excellent

Celina

Stayed 2 nights in Mar 2024
Response from Andrew on 29 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place for our visit to ASU
Stayed 2 nights in Mar 2024
Response from Andrew on 3 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

8/10 Good

Carol M

Stayed 2 nights in Mar 2024
Response from Andrew on 23 Apr 2024
Thank you so much for this great review! We hope to welcome you back in the future. If you ever have any additional feedback please let us know! I hope you have a great day!

6/10 Okay

Ileana

Stayed 3 nights in Mar 2024
Response from Andrew on 23 Apr 2024
Thank you for providing us with your feedback! If you have any additional comments, please let us know! We strive for excellence and hope to welcome you back in the future! I hope you have a great day!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew on 6 Apr 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

8/10 Good

Francie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on 3 Apr 2024
Thank you so much for this good review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

10/10 Excellent

Laureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, decor and convenience. Would have liked a free cup of coffee in the AM and a hot tub. Restaurant was very good.
Stayed 3 nights in Mar 2024
Response from Andrew on 31 Mar 2024
Thank you so much for this outstanding feedback!! I will make sure to inform the Food and Beverage director about your request for coffee!!! We thank you so much for staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excellent

Karyn Studsrud

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was super! Clean! Amazing views!
Stayed 2 nights in Mar 2024
Response from Andrew on 26 Mar 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy on your next Arizona adventure!!!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew on 22 Mar 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy on your next Tempe adventure!!

8/10 Good

sheri

Liked: Amenities, property conditions & facilities
Clean, modern facility. Polite, helpful staff. Large open restaurant. Would recommend.
Stayed 3 nights in Mar 2024
Response from Andrew on 19 Mar 2024
Thank you so much for this amazing review! We greatly appreciate you staying with us, it is so good to hear you enjoyed the staff facility and open restaurant! We hope to welcome you back on your next Tempe Adventure!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely, room is comfy and location is great. Only 2 werent awesome: 1) room was only made once (in a 3 night stay) and we had to ask, 2) the bathroom door is a barn door and even when closed you can see into the bathroom (wc/shower). Still, overall, a pretty great place.
Stayed 2 nights in Mar 2024
Response from Andrew on 18 Mar 2024
Thank you so much for this amazing review! We greatly appreciate you taking the time to provide us with your feedback. I will make sure to reach out to the Housekeeping and Engineering manager so the issues you experienced do not continue. We hope to welcome you back on your next visit! Thank you so much for staying with us.

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from Andrew on 6 Apr 2024
Thank you so much for this outstanding review! We hope to welcome you back to the Canopy on your next visit:) Thank you so much for staying with us!

8/10 Good

Arielle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I did not like the parking. The garage next door is $20/day to self park and $40 /day for valet. Wasn’t specified on the website how much parking would be.
Stayed 3 nights in Mar 2024
Response from Andrew on 18 Mar 2024
Thank you so much for taking the time to provide us with your feedback! I will make sure to forward this to the Valet manager so he can make sure our parking charges are clearly visible on the website as well as make sure the price is justifiable in the area. We greatly appreciate you staying with us and hope to welcome you back on your next visit!

10/10 Excellent

Daniel, OLDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Especially enjoyed the rooftop pool and lounge area. Food was great as well
Stayed 5 nights in Mar 2024
Response from Andrew on 18 Mar 2024
Thank you so much for this outstanding review! I will make sure to let the chef know you enjoyed the food!! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the loud cars at night. This is the main drag for the youngsters to revv up their cars every night.
Stayed 3 nights in Feb 2024
Response from Andrew on 18 Mar 2024
I am so sorry to hear that the noise impacted your stay! If you do plan on visiting us again, please request a room with an odd room number these rooms will be facing A mountain and are much quieter! Thank you for taking the time to provide us with this review. We greatly appreciate you staying with us and hope to welcome you back on your next visit!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks nice and location is great. The room is large and comfy.
Stayed 1 night in Mar 2024
Response from Andrew on 15 Mar 2024
Thank you so much for this outstanding review! We appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesomeness
Stayed 2 nights in Mar 2024
Response from Andrew on 15 Mar 2024
We are so happy to hear you enjoyed your stay!! Thank you so much for taking the time to provide us with your feedback. We greatly appreciate you staying with us and hope to welcome you back soon :)

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel inside and out.
Stayed 4 nights in Mar 2024
Response from Andrew on 13 Mar 2024
Thank you so much for this outstanding review, your kind words about the property mean so much! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton on your next Arizona Adventure!

10/10 Excellent

Lea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Mar 2024
Response from Andrew on 13 Mar 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton on your next Arizona Adventure!

8/10 Good

Daniel

Stayed 2 nights in Mar 2024
Response from Magda on 12 Mar 2024
Thank you for staying at the Canopy by Hilton Tempe. We appreciate your high score and hope to host you again in the future.

10/10 Excellent

Anthony, Oro Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Magda at the front desk was incredible. An issue came up and she took care of it. Give her a rsise!
Stayed 1 night in Mar 2024
Response from Andrew on 11 Mar 2024
Thank you so much for this outstanding review! I will make sure to inform the correct individual for your shoutout! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

10/10 Excellent

Fiorella

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable! Also doggy friendly. Very happy with my stay
Stayed 2 nights in Mar 2024
Response from Andrew on 11 Mar 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us!!! Hopefully we can welcome you back on your next Arizona Adventure!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. It has a nice rooftop area with a pool and restaurant. It is just in a busy area making kind of loud at night.
Stayed 2 nights in Feb 2024
Response from Andrew on 8 Mar 2024
Thank you so much for this outstanding review! We appreciate you taking the time to provide us with your feedback! We hope to welcome you back to the Canopy Hilton on your next AZ adventure!

10/10 Excellent

Yisther

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Andrew on 23 Feb 2024
Thank you so much for this outstanding review! We hope to welcome you back to the Canopy Hilton Downtown Tempe on your next Arizona Adventure!

6/10 Okay

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m only giving this property a 3 because our room had terrible ventilation. The air conditioning did not work well. Other than that the hotel as a whole is a 5.
Stayed 2 nights in Feb 2024
Response from Andrew on 14 Feb 2024
Thank you so much for taking the time to provide us with this feedback! It is through both positive and negative feedback that we can learn and grow as a property. I have informed the Chief Engineer about the issues you faced with ventilation and the AC! We appreciate you staying with us and hope to welcome you back soon!

10/10 Excellent

Margaret

Great staff, clean room and quiet.
Stayed 3 nights in Feb 2024
Response from Andrew on 13 Feb 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton Downtown Tempe on your next AZ adventure.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a standout experience. The room is modern yet elegant. It was a special stay and I will plan to stay again.
Stayed 1 night in Jan 2024
Response from Andrew on 1 Feb 2024
We greatly appreciate you taking the time to provide us with this awesome feedback! Thank you so much for staying with us and we are so excited to hear we will see you again!!! I hope you have a wonderful rest of your day!

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andrew on 19 Jan 2024
Thank you so much for this positive review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Downtown Tempe on your next Arizona adventure!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable rooms with very friendly staff. Street noise was a little excessive but it is downtown so maybe that’s to be expected.
Stayed 3 nights in Dec 2023
Response from Andrew on 9 Jan 2024
Thank you so much for this positive review! I am so sorry to hear that the street noise impacted your experience negatively. If you do plan on staying with us again, please request a room with an odd number! These rooms will be facing away from University Drive and will be a lot quieter. We appreciate you staying with us at the Canopy Hilton Tempe Downtown and hope you have a great rest of your day today!!

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew on 9 Jan 2024
Thank you for your outstanding review! We greatly appreciate you staying with us at the Canopy Hilton Tempe Downtown and hope to welcome you back on your next Arizona Adventure!

10/10 Excellent

Nick, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given a perfect score for the property but there was a slow drain in the shower.
Stayed 2 nights in Dec 2023
Response from Andrew on 2 Jan 2024
Thank you so much for your positive review! I am so sorry that there was a slow drain in the shower. I made sure to let my Engineering manager know to get that fixed! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton on your next Tempe adventure!