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Reviews of Red Roof Inn PLUS+ Tempe - Phoenix Airport

2.5 out of 5
Red Roof Inn PLUS+ Tempe - Phoenix Airport
2135 W 15th St, Tempe, AZ

Reviews

6.8
Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 143 out of 1000 reviews" "
Rating 2 - Terrible. 171 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ERIKA

Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Erika, thank you so much for your positive review. We appreciate your continued support. Have a blessed day.

6/10 Okay

iris

Travelled with family
Liked: Cleanliness
It was ok for the time that we stood there. I asked for a second pillow the first night i arrived, they never had extras. I finally got an extra pillow the last night i was there. Not cool!! I wished the rooms had a microwave, small fridge and better coffee. Overall it was ok.
Stayed 4 nights in Apr 2024

2/10 Terrible

Ebony

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Fire alarm went off at approximately 8:00 am it’s was very terrifying. Although it was a false alarm staff should’ve notified guest and extended a late check out offer.
Stayed 1 night in Mar 2024
Response from GM on 1 May 2024
We apologize for any inconvenience caused by our safety devices.

8/10 Good

Shannon, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and there are friendly cats outside
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 29 Apr 2024
Dear Shannon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT. I am happy to read that you were pleased with the convenience of the hotel to the airport and that there were friendly cats on the outside. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, clean.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you for your positive feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank you again, for your positive comments.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late arrival, efficient reception, a good sleep!
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for your positive review. We appreciate your feedback.

8/10 Good

Nancy

Stayed 3 nights in Apr 2024
Response from GM on 5 May 2024
Thank you for your review and feedback.

4/10 Poor

Jaime

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not super clean, VERY noisy, shower didn’t drain, didn’t want to step on floor without shoes.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
We apologize for not meeting your expectations. We appreciate your feedback and will address these concerns.?

4/10 Poor

Ryan

Travelled with family
The late night front desk staff helped to resolve my problem and find us a room. We had checked in earlier in the day by our room wasn’t ready so we left our luggage. Sometime between our initial discussion about 10 am and our return at 10 pm the manager gave our room away and canceled our reservation. It wasn’t clear why especially since we had already stopped in and they were storing our bags.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
We apologize for any confusion. Cancellations occur due to no credit card on file to guarantee payment by 4pm. We are glad night audit staff were able to assist.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Thank you for your positive review about your experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Thank you for your positive review. We appreciate your feedback.

6/10 Okay

gerryann

Travelled with family
Liked: Staff & service, amenities
Room doors need painting. Great parking. Staff friendly.
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Thanks for pointing this need out to us. We are glad that you enjoyed the free parking and friendly staff.

6/10 Okay

Robin

Disliked: Cleanliness
The room smell like pee
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
We apologize for your experience. We appreciate your feedback.

4/10 Poor

Ashanti

Disliked: Cleanliness, property conditions & facilities
It was not like the photos and it’s look very old. Not my style
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
We apologize for not meeting your expectation. We appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great... See You Next Year!!!
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for your positive review. We shall see you next year!

8/10 Good

Sai Goutham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for your support and feedback.

4/10 Poor

Kimberley, MURRAY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was so icky. My bed cover had a burn hole in it and the sheets had stains. I don’t need a lot of frills when I am picking a place just to sleep but I do expect clean.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 23 Mar 2024
Dear Kimberley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Plus+ Tempe - Phoenix Airport. Issues you've described regarding you finding the room to be unclean and holes in the sheets are regrettable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Joel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place just reeks of cat pee. Pets are allowed to stay on the first floor they said but the entire place stunk so bad! Elevator was sketchy - very old. Just gross.
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
We apologize for not meeting your expectations. Thank you so much for your feedback.

6/10 Okay

YUKI

Stayed 3 nights in Mar 2024
Response from GM on 9 Apr 2024
Thank you for your review. We apologize for not exceeding your expectations.

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient for getting to where we wanted to go. The rooms are outdated, especially the bathroom. And it would be nice to have maybe some sweet rolls, muffins out for breakfast
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you so much for your positive review about your stay with us. Unfortunately, we do not offer a breakfast. We do not have facility to store food or serve food and we aren’t licensed for food service at this property.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good place and had what we needed.
Stayed 7 nights in Mar 2024
Response from Carla RediResponse Specialist on 28 Mar 2024
Dear Crystal,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Tempe - Phoenix Airport. I am glad to read that you had a great stay and that our hotel had what you needed. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Way overpriced, rundown and poor value for the money. The coffee maker was pathetic and dangerous! Hotel/permanent residence for some? People washing dishes in the drinking fountain. Would not recommend.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We apologize for your dissatisfaction with your stay. We appreciate your feedback.

2/10 Terrible

Shelly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby and staff were nice. Shower didn’t work, pillows and mattress terrible and our room didn’t get service between our two nights. Would not recommend.
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
We apologize for any inconvenience this may have caused. We appreciate your feedback and bringing this issue to our attention.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Clean but old. Staff was very friendly
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Thank you so much for your positive review. We appreciate your feedback and hope that you enjoy the rest of your day.

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing I wasn’t good, and I get out like 1 hr after I make check in because everything I was so bad
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 6 Mar 2024
Dear Arturo, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard airport hotel that is pet friendly - not that it pertains to me specifically just like that they offer that. Easy to uber or drive. I was able to walk to near by places easily.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 6 Mar 2024
Dear Jessica, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the pet friendliness and convenience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. The rooms were clean and the beds comfy.
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Thank you for your positive feedback. We appreciate you!

6/10 Okay

Shoba

Old and dated bathroom, stained fixtures, old furniture. No nearby restaurants or coffee places within walking distance. Overpriced. Bed was ok. I would not stay here again.
Stayed 3 nights in Feb 2024
Response from GM on 1 Mar 2024
We apologize for your dissatisfaction. We have lots of food places within walking distance 7-10 minutes. Also menus at front desk that deliver food directly to your room.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Thank you for your support and review. We appreciate your feedback.

4/10 Poor

Osbaldo

Stayed 2 nights in Feb 2024
Response from GM on 21 Mar 2024
We appreciate your feedback and apologize for not meeting your expectations.

8/10 Good

Martina

Travelled with family
I liked the rooms, its spacious and clean. It needs airing out, smells musky. The facility seems aged, grounds dirty, and it appears those that area homeless may be hanging around the property, unsafe feeling.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for your concerns and feedback. We appreciate time.

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service
Front desk staff were very nice and welcoming.
Stayed 2 nights in Feb 2024
Response from GM on 25 Feb 2024
Thank you for your positive review about your recent visit with us. We appreciate your support and feedback.

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
We apologize for not meeting your expectations. We appreciate your feedback and your support.

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
It’s a bit run down and carpet in the room was dirty. A little noisy with doors slamming. No Kleenex and no body wash but small bars of soap. Absolutely no early check in without a fee. The hotel did give us a room on the upper floor away from traffic as requested so staff was accommodating. Not a bad hotel not great hotel.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Thank you for Your thorough review about your recent experience while visiting our hotel. We appreciate your support and feedback.

8/10 Good

James R

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friday night was music from some party in the parking lot.
Stayed 3 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for your feedback and sharing your experience. We appreciate your support.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for your positive feedback. We appreciate your support.

6/10 Okay

Flora

Travelled with group
Stayed 7 nights in Feb 2024
Response from GM on 18 Feb 2024
Thank you for your review.

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Rooms were dirty, each bed only came with 2 pillows and when we asked for more they said no. Bathroom was gross. Would not stay again
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
We are sorry you did enjoy your stay. We appreciate your feedback.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 16 Feb 2024
Hello Jamie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Nidia

Liked: Amenities
Nice staff
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 16 Feb 2024
Hello Nidia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT and I appreciate your 5/5 score following your stay. I am happy to read that found the staff to be nice. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Mohammad

Stayed 4 nights in Feb 2024
Response from GM on 21 Mar 2024
We appreciate your feedback and apologize for not meeting your expectations.

8/10 Good

Joseph, Calgary

Travelled with family
Great staff!!!
Stayed 3 nights in Feb 2024
Response from GM on 12 Feb 2024
Thank you for your support and feedback.

4/10 Poor

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was shocked that there was no food service or breakfast offered at this hotel, that there was only one paper cup to make coffee (with two guests and no one to ask for more cups), and a badly designed room layout and mostly bare floors, making the room cool and noisy.
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
We apologize for not meeting your satisfaction. Thank you for your feedback.

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
It wa sa good one night stay
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager was great in dealing with a defective smoke alarm at 2 am.
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Thank you so much for your positive review we appreciate your feedback

6/10 Okay

Raymond

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We only needed 8hrs after a long flight and it fit the bill for the price
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you for your review. We’re glad you enjoyed your rest.

6/10 Okay

Dave

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 10 Feb 2024
Hello Dave, The staff at the Red Roof Inn PLUS+ Tempe - Phoenix Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Percy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 10 Feb 2024
Hello Percy, The staff at the Red Roof Inn PLUS+ Tempe - Phoenix Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Heather

Liked: Staff & service, amenities
It is great value for the money for this area of Tempe. It needs renovation and it definitely could have been cleaner. The bed was perfect though - clean and white sheets and spread. The staff was very very nice.
Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Thank you for your positive review. We appreciate your feedback and hope to see you again during your visit to Arizona.