Phuoc Lam Pagoda

No conditioner. The shampoo quality is poor. The soap, shampoo, and shower facilities in the swimming pool are outdoors. The rooftop bar doesn't have air conditioning. The pool towel smells. The pool balcony glass is dirty. It doesn't look clean. Need to upgrade the facility. The buffet is delicious, but there's only Vietnamese coffee available. And the restaurant ceiling is under construction. Outside, another building is under construction, making it noisy and obstructing the ocean view. And there is no iron and ironing board in the room.

Fantastic breakfast menu, very beautiful property

The hotel itself was quite nice and clean, and we likely would have given 4 or 5 stars except for the fact that the room described in our booking was not what we were given. We booked a two bedroom suite that was advertised as two bedrooms with private bathrooms, king beds, separate dining/living area with table and couch. What we received was a one bedroom suite where the couch had been removed and a queen bed put in its place. And the second 'ensuite' was more like a powder room with a small stand up shower that couldn't be used without flooding the whole bathroom. When we brought these discrepancies to the hotel we were told essentially you get what you get. And there was no effort to fix the unusable shower. Overall the hotel itself was fine, buffet breakfast was good and outside of the room issue the staff was very friendly but be aware that the photos online are intentionally deceiving and are advertised as much larger than reality.