亚历山德里亚广场德拉利伯塔附近酒店

“入住登記時，本人向酒店服務員出示Hotel.com之確認信內的參考編號，服務員並没有子細看就非常沒有禮貌的説不懂中文，然後我解釋比佢知只想給她看參考編號，她即時黑口黑面，然後問我叫咩名，咁我即時比我的護照給她，她又回答我的預定不是今天，並將護照交回給我，但我即時解釋Hotel.com的確認信是今、明兩天沒有錯，我請她看清楚參考编號再查一次，但她很不高興地説巳經查清楚，因為我堅持沒有錯她黑晒面的又問我叫咩名，並說沒有我的預定⋯⋯總之攪左好耐⋯⋯ 我在意大利的兩星期行程裏，第一次遇到這麼沒有禮貌的服務員，我和家人以後並不想再入住此酒店。”

“Danke an Tarek und Michele. Sehr netter Kontakt und angenehmer Aufenthalt. Danke”

“tutto perfetto, stanza ordinata e pulitissima, il personale preposto all'accoglienza è stato di una cortesia e gentilezza rara”

“The people pretend no to speak English. The rooms were unclean . They have to move us. The breakfast was included and they said it was not . But they give us some bread butter juices for their own. I said about the breakfast included and they said that Expedia did not include breakfast . It was a very bad experience . ”