Pilot Point Family Hotel

"We are always satisfied! Family friendly ! "

"Staff were very nice and friendly . Overall nice stay Watch out for Service Charge during Breakfast. Not sure why there was Service Charge for 2 . 4$ for 14$. There is no fridge in the room I knew there was some construction work going on but in my room blinds had problem, light needed bulb replacement and there was an hole from construction that was left open in ceiling, the bathroom door did not fully close. I requested to send someone but no one took care of it"

"Decent stay with family"

"The rooms were very clean and the hotel offered hot breakfast, dinner, and happy hour. We were very happy with our stay and the hotel. I chose this hotel based off the reviews on cleanliness and it met all our expectations!"

"Average Quality Inn. "

"Pool water very cold and we had issues with our tv. Lady that brought sheets did not speak English so she didn’t understand what we needed. Trash under sofa bed when we pulled it out. Staff was very nervous very and helpful. "

"As a member of Hilton I am extremely disappointed in the experience I had at this hotel. From the initial interaction with the front desk agent with the entire morning staff, every staff member was rude and dismissive except for the Assistant GM and the lady that works the night shift. Upon arrival the first room we were given was not clean at all, there were nails on the dresser, hair all over the bathroom sink and the shower, bugs in the sink and on the walls, smelly hallways etc. and when asked for a room replacement we were met with attitude as if our request was an inconvenience. Along with these requests, we asked for a room clean service twice and did not receive it, which means for the entire duration of our stay our room was not cleaned or refreshed and our stay was a total of 3 nights. Overall, I would not recommend staying in this hotel. For reasons like not polite staffing, insufficient cleanliness, and the conditions of the hotel. "

"Not without challenges, but management responded and regardless it’s a beautiful property close to a wide choice of nightlife and dining. "

"Wonderful stay! Clean, comfortable room and a nice gym. "