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克里夫斯 SPA 酒店的評價

2.5 out of 5
克里夫斯 SPA 酒店
2757 Shell Beach Road, Pismo Beach, CA

評價

8.6

優異

10 分評分，優異；721 則評價中有 360 則" "
8 分評分，不錯；721 則評價中有 245 則" "
6 分評分，一般；721 則評價中有 71 則" "
4 分評分，欠佳；721 則評價中有 34 則" "
2 分評分，很差；721 則評價中有 11 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

8.8/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

Ben

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務親切，飯店乾淨
下次還會再來。

10/10 優異

alejandro (San Francisco)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 2 月住了 2 晚

10/10 優異

Dee

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is one of the nicest hotels we’ve stayed at since we’ve been coming to Pismo. The staff was exceptionally kind and accommodating, from booking to the front desk to housekeeping to Marisol restaurant (who makes an excellent margarita!) The beds were very comfortable and the rooms spacious & quiet. We came at a difficult time during the quarantine and the Cliffs gave us a much needed, stress free reprieve from the rest of the world for a few days.
於 2020 年 4 月住了 3 晚
Stephanie 於 2020年4月14日的回應
I am so happy that we could be a relaxing oasis for you during this difficult time, Dee. We look forward to welcoming you back under better circumstances, so you can sit poolside with your margarita and watch the sunset! Take care,

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel has a beautiful view of the ocean and the property. All of the amenities were closed do to the Covid 19 pandemic. Not the fault of the hotels. This is a beautiful place and will be booking an other weekend stay in the future.
於 2020 年 4 月住了 1 晚
Stephanie 於 2020年4月13日的回應
Thank you ~ we look forward to welcoming you back at another time, when you can take full advantage of all that we have to offer. Take care!

10/10 優異

George

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 4 月住了 1 晚
Stephanie 於 2020年4月10日的回應
Thank you, George!

10/10 優異

Andrew

於 2020 年 4 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 3 月住了 1 晚
Stephanie 於 2020年4月7日的回應
Thank you!

8/10 不錯

真實旅客

於 2020 年 3 月住了 1 晚
Stephanie 於 2020年3月27日的回應
Thank you!

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel - amazing service.
This hotel is always a gem. We’d been booked on a cruise among this virus issue and it’d been cancelled. Told my daughter let’s go to The Cliffs and pretend we’re on a cruise. Ate every meal at Marisol had drinks in the hot tub. It was great - hot was squeaky clean.
於 2020 年 3 月住了 2 晚
Stephanie 於 2020年3月21日的回應
Wow, thank you so much for your loyalty in staying with us and for your review. I am so sorry your original plans were changed, but we are honored that we were able to give you a little getaway in the mean time. We look forward to welcoming you back in the future (perhaps on the way to your cruise)! Take care ~

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was pleased with everything overall in general. Great time.
於 2020 年 2 月住了 2 晚
Stephanie 於 2020年2月24日的回應
Wonderful, so glad you enjoyed your stay! Thank you

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
the location, hotel being pet friendly and the cleanliness of the place.
於 2020 年 2 月住了 1 晚
Stephanie 於 2020年2月24日的回應
Wonderful to hear, thank you!

4/10 欠佳

Bruce

讚好：整潔度、職員與服務、設施服務和住宿狀況
The check in was confusing. I booked a "classic" room with a king bed and a sea view. When I arrived the front desk gave me a garden view because the there is no such thing as a classic sea view room at there hotel. The Front Desk Manager made it right and upgraded is to a not classic sea view room. On check out they wanted an additional $180 dollars even though I prepared with expedia. After fifteen minutes of explaining and waiting for mangers they took it off the bill. Please get this problem straightened out. I am certain they will be contacting you.
於 2020 年 2 月住了 1 晚
Stephanie 於 2020年2月20日的回應
Bruce, thank you for your feedback. I am so sorry for the confusion over your recent visit and your inconvenience. You are correct, the listing on expedia should not have said ocean view and I believe that has now been corrected. While we were able to honor the room type, I am sorry that we dropped the ball on your billing as well. Please let me know if I can help in the future. Thank you, Stephanie

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Stephanie 於 2020年2月18日的回應
Thank you!

8/10 不錯

Saad

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Stephanie 於 2020年1月24日的回應
Thank you!

8/10 不錯

Glenn

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
NYE
An amazing resort with a great gym.its on a cliff over a beach with views of the Channel Islands. Really nice breakfast buffet and NYE dinner/party. I will be back
於 2019 年 12 月住了 3 晚
Stephanie 於 2020年1月4日的回應
Glenn, I am thrilled to hear how much you enjoyed your stay and our New Years Eve party! We look forward to welcoming you back soon! Take care, Stephanie

10/10 優異

Sonia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Stephanie 於 2019年12月27日的回應
Thank you, Sonia!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Stephanie 於 2019年12月23日的回應
Thank you!

10/10 優異

Nicole

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Stephanie 於 2019年12月17日的回應
Thank you, Nicole!

10/10 優異

Meghan

於 2019 年 12 月住了 2 晚

6/10 一般

Rhett

於 2019 年 11 月住了 1 晚

10/10 優異

Suzeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend - take me back
Highly recommend this place. Excellent service, perfect location, excellent facilities, excellent breakfast
於 2019 年 11 月住了 1 晚
Stephanie 於 2019年11月22日的回應
Thank you, Suzeth ~ I'm thrilled that you enjoyed your stay! I hope we will have a chance to welcome you back soon. Take care!

4/10 欠佳

John

讚好：整潔度
不滿：客房舒適度
於 2019 年 11 月住了 1 晚
Stephanie 於 2019年11月18日的回應
John, I am sorry you weren't more satisfied with your visit. Please reach out if you would like to discuss details of your stay. Thank you

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Stephanie 於 2019年11月11日的回應
Thank you, Michael!

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚
Stephanie 於 2019年11月11日的回應
Thank you!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 2 晚
Stephanie 於 2019年10月30日的回應
Thank you!

10/10 優異

Joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Stephanie 於 2019年10月30日的回應
Thank you, Joshua!

10/10 優異

Maribel (Fresno)

讚好：整潔度、職員與服務、設施服務和住宿狀況
One of the best places to stay in Pismo. The ocean view rooms are the best!
於 2019 年 10 月住了 1 晚
Stephanie 於 2019年10月30日的回應
Wonderful to hear, Maribel ~ thank you!

8/10 不錯

Robin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Stephanie 於 2019年10月15日的回應
Thank you, Robin!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 1 晚
Stephanie 於 2019年10月7日的回應
Thank you!

6/10 一般

Twinmom (Seattle)

家人同遊
不滿：職員與服務
There was rarely anyone at the front desk. I had to ask two different people to get a blow dryer that worked and I gave up on asking some questions because there was no one around. Except the valet guys. They were all really nice. I didn’t care for the fact that the parking lot was so small that I had to valet park several times. Not a big deal, just a little annoying. The property could use a refresh. Small bathrooms. The room was fairly clean.
於 2019 年 9 月住了 2 晚
Stephanie 於 2019年9月18日的回應
Twinmom ~ I am glad that you were well taken care of by our bellmen, but I am sorry to hear about the lack of agents at the Front Desk. I hope you were able to enjoy the rest of your time with us. Thank you!

4/10 欠佳

Amber Mae

多人同遊
讚好：整潔度、職員與服務和住宿狀況
No microwave, no continental breakfast.
於 2019 年 9 月住了 1 晚
Stephanie 於 2019年9月18日的回應
Thank you, Amber Mae ~ although we do not offer a continental breakfast, we do have a full buffet each morning in our restaurant, or you can order off the menu. I hope you enjoyed your stay other than that. Take care!

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
Very nice... if only...
The view is awesome, the beds are divine with enough pillows to satisfy the pickiest pillow person! The restaurant was delightful. All that being said... the front desk staff as well as staff "in charge" of booking the shuttle van leave a lot to be desired. I'll be forgiving and chalk it up to inexperience (new hires?) because it's hard to believe that this property would allow such behavior toward paying guests. If it hadn't been for the rudeness experienced at the hands of these seemingly "careless" employees, I would have given a full "excellent" rating. Don't let the fact that this property is older deter you from enjoying it's perfect location and beautiful views. It is well maintained and the rest of the staff was absolutely attentive!
於 2019 年 9 月住了 2 晚
Stephanie 於 2019年9月10日的回應
Thank you for the glowing compliments, I am so glad you enjoyed the property! However, I apologize for the lack of service that you received at the Front Desk and Bellstand. Please feel free to contact us with any specifics if you wish, so we can address the issues. Thank you!

10/10 優異

真實旅客

於 2019 年 9 月住了 1 晚
Stephanie 於 2019年9月10日的回應
Thank you!

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Everything was good, except, my bathing suit was taken from my room, and the staff could not find it. At checkout, they said they will try to find and send it to me,but after a week, i don;t have it, i am pretty sure it was taken from the room, i hung it on the door hanger, after returning from the swimming pool, and the next day we went out for several hours, upon return, i wanted to go swimming and my suit was gone,and the staff could not find it, so, i am pretty upset, specially, we have stayed at this hotel many a times over the past decades, the sad part is, they didn't even offer any compensation for it, was a very expensive suit and almost brand new, next time, i will make sure to mention it and just not have the room cleaned, very disappointed.
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年9月3日的回應
I am glad you enjoyed your stay, however, I am sorry to hear about your bathing suit. Please fill out a Lost and Found request on our website, so we have your contact information and can follow up. I am confident the bathing suit wasn't taken, but there is a good chance it was caught up in the laundry. Thank you!

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and close to the beach. Friendly staff. Loved the pool but could be warmer as it is really foggy in the area
於 2019 年 8 月住了 3 晚
Stephanie 於 2019年8月30日的回應
Thank you, I am so glad you enjoyed your stay and were well taken care of by our staff!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Spa clean smell everywhere, not super crowded, on the water
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月26日的回應
Thank you ~ I am glad you enjoyed your visit!

8/10 不錯

Roland

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was great only do understand why we have to pay separate for the coffee even you paid for the vouchers!
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月26日的回應
I am so glad you enjoyed your stay, Roland! Please reach out if you have a question about your charges, we would be happy to look into them. Take care!

10/10 優異

Nicole

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great! Wish I would have had more time to stay and relax!!
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月23日的回應
Wow ~ thank you, Nicole! I am so happy that you had a relaxing getaway. We look forward to your next visit. Take care!

8/10 不錯

Kyle (El Dorado Hills)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Stephanie 於 2019年8月19日的回應
Thank you, Kyle ~ so glad you enjoyed your stay!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic value
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月17日的回應
Thank you, so glad you enjoyed your stay!

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚
Stephanie 於 2019年8月13日的回應
Thank you, Anthony!

10/10 優異

Colette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Resort
Our stay was exactly what we needed & expected from the Cliffs....relaxing, comfortable & very enjoyable, with an amazing pool & ocean view.
於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月12日的回應
Thank you, Colette ~ that's wonderful to hear! We look forward to welcoming you back soon. Take care,

10/10 優異

Karlyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Stephanie 於 2019年8月12日的回應
Thank you, Karlyn!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was easy, friendly, the valet plugged in my car and made sure it was charged, the pool and hot tub were well maintained, clean and comfortable (although sometimes very busy), views and beach access were perfect
於 2019 年 5 月住了 1 晚
Stephanie 於 2019年8月7日的回應
I'm so happy you enjoyed your stay and were so well taken care of while on property. We hope to welcome you back soon ~ take care!

2/10 很差

真實旅客

於 2019 年 8 月住了 1 晚
Stephanie 於 2019年8月6日的回應
I'm sorry you were not happy with your stay. Please feel free to contact us with any specific feedback. Thank you!

8/10 不錯

真實旅客

讚好：職員與服務
於 2019 年 7 月住了 2 晚
Stephanie 於 2019年8月6日的回應
Thank you!

10/10 優異

Elizabeth K.

讚好：整潔度
very nice property
staff was wonderful very accommodating we arrived at 11 and they had us in a room within 15 min was very clean. will defiantly stay again.
於 2019 年 6 月住了 1 晚

10/10 優異

Jon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing location and hotel / restaurant
於 2019 年 7 月住了 1 晚
Stephanie 於 2019年7月18日的回應
Thank you, Jon ~ we're thrilled that you enjoyed your experience! Take care

6/10 一般

真實旅客

讚好：客房舒適度
不滿：職員與服務和住宿狀況
Meh
I felt that the person checking me in should have actually told me what amenities were available to me. They told me nothing. Just checked me in. I had no idea what the place had to offer. I don’t know the name of our check in person but it was a young man with dreadlocks. He wasn’t rude but he didn’t offer any information either. The room was clean and bedding was nice but the bathroom seemed like it needed a facelift. Yellowing grout etc.
於 2019 年 7 月住了 1 晚
Stephanie 於 2019年7月12日的回應
Thank you for your feedback, I will share this with our Front Desk. I hope you enjoyed your stay and were able to take advantage of our special events this week anyway. Take care!

10/10 優異

Rubina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Stephanie 於 2019年7月5日的回應
Thank you ~ so glad you enjoyed your stay!