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"On Monday, March 9, 2026, 13:19, Sheldon Patterson wrote: Dear Manny, Thank you for your detailed explanation regarding the $259.16 authorization. I appreciate the transparency about how the third-party reservation was configured within your property management system and how the authorization was mistakenly placed on the billing share rather than the incidental share. That said, I want to be very clear: Sheldonmpatterson@yahoo.com is a valid and active email address, and 408.705.8015 is my valid mobile phone number. Both are correct and fully operational. Regarding the authorization, while I understand the internal explanation involving system shares and third-party billing structures, an authorization for the full room and tax amount—when the stay was already prepaid—creates unnecessary financial strain and inconvenience. Even if the amount does not ultimately post, an improper authorization can: • Temporarily reduce available credit or accessible funds • Trigger overdraft or over-limit fees • Interfere with other pending financial obligations • Cause reputational or credit-related complications in certain circumstances It is important to note that unauthorized or improperly processed charges, even if temporary, may carry legal implications depending on their impact and duration. Consumers are protected under federal and state financial regulations regarding unauthorized transactions and improper billing practices."

"I’m convinced my sheets were never changed. Pulled back the comforter to get in bed and the sheets were wrinkled on just one side of the bed, you could tell they were not clean/ changed. They just made the bed and moved on. I have pics "

"You get what you pay for"

"Great area for walking, beautiful views, clean room. Plugs available on one side of bed only, room organization could be better. Had problems getting seated for breakfast, and order never arrived after 40 minutes."

"Great location - close to Main St. shops and coffee culture."

"The room was super nice and clean!! Perfect for an overnight stay."

"The staff were super friendly! "

"Loved the outside ambiance of Berkeley Marina and Caesar Chavez Park; as well as the inside ambiance of the hotel. Nice pool and hot tub and fire pits by restaurant. Would like fires in them to go past 10 pm. Nice spacious king room but pull out sofa bed was not at all comfortable. Restaurant food is wonderful but too expensive, as is food in the large 24 hr deli. Staff is very friendly and helpful! "

"it's awesome that the property is overlooking the bay"