We were first put into a room next to a noisy patio area. We asked to move to a quieter, more private room. We were moved right away to a beautiful room on the third floor, quiet, restful, lovely. No problem with our request to change. Kind, helpful staff.
Peter
於 2025 年 7 月住了 1 晚
8/10
The staff was outstanding. The room was immaculate. There are some serious maintenance issues that may expose a real danger snd this concerned us. We took photos. There are NUMEROUS dead trees on the property near the pool area. At least 5 that we saw. The railing on the steps up to the hot tub is rusted and disconnected which makes the bannister unsteady. One of the hand rails from the deck into the hot tub is VERY wobbly. You can see where there used to be hand rails mounted on the steps descending down to the pool deck. None exist there now. Not a safety hazard but when we checked in and went to the hot tub the jets were not working. Later that evening another guest reported that to the front desk and someone came out but left with them not working. There were no pool towels available after 8 pm. The next morning about 10 am there was only a half cup of coffee in the lobby, no half and half and a smidgen of creamer. The jets were not working but came on about 11:15 as we were leaving the hot tub to change and check out
To be fair I must add that it may have been an unusually busy weekend as the county fair was about 5 miles away and apparently a few families come from all over to gather at the Four Points and enjoy the facility and attend the fair. The fair dates are publicized months in advance so there was time to have ample staffing to wash towels and refill the coffees and cream.
We may go back but will bring our own beach towels as many others did and go to Starbucks
Michelle
於 2025 年 7 月住了 1 晚
10/10
Clean, quiet, spacious room,
Tommy
於 2025 年 6 月住了 1 晚
6/10
Didn't like my key cards wasn't working and I needed to go back and forth to the office several times because the key cards didn't open the doors
Esmeralda
於 2025 年 6 月住了 2 晚
10/10
loved it
Adelina
於 2025 年 6 月住了 2 晚
6/10
Had to get key rekeyed 3 times during 2 night stay. Inconvenient
Rory
於 2025 年 5 月住了 2 晚
10/10
The soft bed and beautiful landscape
yvon
於 2025 年 6 月住了 1 晚
10/10
Very clean, great staff and beautiful place to relax
Jenik
於 2025 年 6 月住了 2 晚
10/10
Great location to stores, restaurants like Chill’s,Black bear diner,fast food.Starbucks on corner,great pool:outdoor sauna and well maintained grounds. Restaurant on grounds temp closed but coming back soon. 6min Uber to Pleasanton fair !!!
suzanne
於 2025 年 6 月住了 1 晚
2/10
This property needs a lot of maintenance. The security doors do not work properly, and you get locked out of your room constantly. Also the bedding was moldy. Absolutely disgusting.
Juliana
於 2025 年 6 月住了 1 晚
2/10
No need to spend any more time
CHRISTOPHER
於 2025 年 5 月住了 1 晚
6/10
Not bad. Room clean and comfortable for short stay.
Lori
於 2025 年 3 月住了 1 晚
8/10
This property is a solid place to stay in this area. I was initially in a king room that had an unfortunate odor of cigarette smoke, but when I moved rooms, it was much better. The staff were friendly and helpful.
Janessa
於 2025 年 6 月住了 1 晚
2/10
Wilber
於 2025 年 6 月住了 1 晚
8/10
Great!
Joana Valerie
於 2025 年 6 月住了 1 晚
10/10
N/A
Mark
於 2025 年 5 月住了 2 晚
10/10
Tina
於 2025 年 5 月住了 1 晚
10/10
Heated pool is nice, bfast is very limited, comfy bed
Rebecca
於 2025 年 5 月住了 1 晚
10/10
It was great, the pool and hot tub are great. Feels like a resort