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关于Microtel Inn & Suites by Wyndham Pleasanton的点评

2 out of 5
Microtel Inn & Suites by Wyndham Pleasanton
1311 Brush Country Lane, Pleasanton, TX

点评

7.6

还可以

10 分 - 超赞。139 条好评，共有 348 条点评" "
8 分 - 还可以。95 条好评，共有 348 条点评" "
6 分 - 一般。45 条好评，共有 348 条点评" "
4 分 - 很差。25 条好评，共有 348 条点评" "
2 分 - 糟糕。44 条好评，共有 348 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

6.2/10

服务设施

8.0/10

住宿条件和设施

6.6/10

环保

点评

10/10 超赞

Evelyn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Jorge

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location.
2024 年 4 月入住 2 晚

10/10 超赞

Dora

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 3 月入住 1 晚

8/10 还可以

Nha

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Martina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Emily

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

6/10 一般

Marissa

与配偶出行
满意：员工和服务，清洁度
Nice for what u pay for. Room could be colder and pillows were really small but did its job for The night.
2024 年 2 月入住 1 晚

4/10 很差

Melanie

带宠物出行
不满意：清洁度、员工和服务、住宿条件和设施
Pet policy is not stated that it is cash only and they "can't" give you a receipt?
2024 年 1 月入住 1 晚

2/10 糟糕

Bryce

不满意：住宿条件和设施，员工和服务
Front desk help was terrible and rooms too
2024 年 1 月入住 2 晚

10/10 超赞

Daniel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A simple clean room for the night.
2023 年 12 月入住 1 晚

2/10 糟糕

Larry

与家人及幼儿出行
不满意：清洁度
After checking in we started putting our items away. My grandson rolled his ball under one of the beds and I noticed trash and snack food underneath he could have eaten if we hadn’t seen it first. Then later I went to use the bathroom and notice the shower rack was off the wall and on the sink counter. I then noticed the shower was a handicap roll in shower and the shower handle was broken. Another item was missing from the wall but not sure what it was because only the base remained on the wall. I was too tired to complain and instead reported it to the housekeeper in the morning. Eventually we changed rooms the next day (right next door) after entering that room the bathroom was a lot smaller and lighting was horrible, the carpet along the wall was torn and both beds had metal pieces sticking out (what holds the frame in place) so we used towels to cover it so my grandson wouldn’t get hurt by them. I then notice the adjoining door had a towel wrapped around what used to be the lock on the door because it was broken/missing. 2 of the lights in the room didn’t work. One of them was because the bulb was missing. I really don’t like to complain but after this experience and sorry to say but it was the worst hotel stay I have ever had so I felt I had to speak up so future guests don’t go through what we did.
2023 年 12 月入住 2 晚

6/10 一般

真实旅客

不满意：员工和服务
2023 年 12 月入住 1 晚

2/10 糟糕

O'Brian

不满意：住宿条件和设施，清洁度
Dirty poor house keeping
2023 年 9 月入住 2 晚

8/10 还可以

Phillis

2023 年 11 月入住 2 晚

6/10 一般

Kevin

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
Bed bugs
2023 年 11 月入住 2 晚

10/10 超赞

Marjie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

8/10 还可以

Sergio

2023 年 10 月入住 3 晚

4/10 很差

Yamilett

2023 年 10 月入住 1 晚

8/10 还可以

Jose

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

4/10 很差

Jonathan

与家人出行
不满意：员工和服务
When we got there the person at the counter was not there I call the number they had for late hours they didn’t answer as I was waiting for someone to come to the counter three other were be hind me wait 20 minutes until one of the other customers went to the back room were the counter person was sleeping then at the morning breakfast the two morning I went down there to says breakfast was to 9:30 I was the before 9:00 there was hardly anything left to and they said there not putting any more we will not say at this place again
2023 年 10 月入住 2 晚

6/10 一般

Yvonne

与家人出行, 带宠物出行
不满意：员工和服务，清洁度
Looks like it was remodeled but only repainted. Bed squeaks, pillows are not good, and the carpets need to be steam cleaned. Their system is only able to check in at 3pm, not even 10mins early.
2023 年 10 月入住 1 晚

10/10 超赞

Noe

2023 年 10 月入住 2 晚

10/10 超赞

Lisa

The room smelled moldy and the mini fridge was frozen up, there was a coffee maker but no coffee, or even cups
2023 年 10 月入住 1 晚
Max 于 2023年10月9日 的回复
"Dear Lisa, We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. Thanks again for letting us know.

10/10 超赞

Jesus

满意：清洁度、员工和服务、住宿条件和设施
Excellent customer service
2023 年 10 月入住 1 晚
Max 于 2023年10月7日 的回复
“Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!”

8/10 还可以

noe

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mid
Great location. Hotel is alright for the price. had no problems.
2023 年 9 月入住 7 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Won’t be back
Windows we’re dirty and ledge. Toilet wouldn’t flush. Low lighting. Housekeeping wouldn’t pick up my trash and dirty towels. Breakfast was the worst I’ve ever had at any hotel
2023 年 9 月入住 5 晚

8/10 还可以

John

满意：住宿条件和设施
Easy
2023 年 9 月入住 2 晚

10/10 超赞

Ronald

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚

2/10 糟糕

Nick

2023 年 9 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy, Clean
Check-in and check-out was easy; no problems with service. The room was clean and comfortable.
2023 年 9 月入住 1 晚

4/10 很差

Claudia

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Facility & room very dirty, bedding had not been changed since last guest. Double charged for pets.
2023 年 8 月入住 1 晚

2/10 糟糕

Javier

满意：清洁度、员工和服务、住宿条件和设施
Cancelaron mi reservación
2023 年 8 月入住 1 晚

2/10 糟糕

Grace

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property should NOT have the Wyndham name attached to it. It was filthy!! The people working the desk did not understand simple English. I would not recommend to ANYONE!
2023 年 8 月入住 2 晚

2/10 糟糕

Rose

2023 年 8 月入住 1 晚

10/10 超赞

Augustine

2023 年 8 月入住 1 晚

8/10 还可以

Anthony

与家人出行
满意：员工和服务
Sheets were filthy
2023 年 8 月入住 1 晚

6/10 一般

Isaac

2023 年 7 月入住 1 晚

6/10 一般

Debbie

满意：清洁度
不满意：客房舒适度，员工和服务
Does anything work?
I checked in and went to my room. TV remotes didn’t work so I went to front desk to ask for assistance. She switched my room but the other room was the same. It also had a bathroom light that didn’t work. I told front desk I would stay in my original room. No ice bucket so I go down to front desk again. No lamps in room and no clock either. Only light was above TV. Breakfast had no fruit no yogurt nothing but waffles, white bread for toast and breakfast tacos that someone made. I stayed here because I trust the Wyndham name. I was disappointed.
2023 年 7 月入住 1 晚

8/10 还可以

Trey

2023 年 7 月入住 1 晚

4/10 很差

April

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is a micro mini room
The door didn’t lock the top lock was busted off the smoke alarm was nonexistent the casing was there but they removed the smoke alarm. holes in the walls. The room was the size of a tiny closet. The bed was hard as a rock, and practically wall from wall. It gives a true definition of a tiny room. Front staff was rude and very aggressive during check in. Breakfast has eggs waffles and burnt sausage.
2023 年 7 月入住 1 晚

10/10 超赞

Adrian

2023 年 7 月入住 2 晚

2/10 糟糕

Paul

2023 年 7 月入住 1 晚

10/10 超赞

Dolores

与家人出行
满意：清洁度
不满意：员工和服务
It was nice and quiet…rooms were accessible. But staff didnt acknowledge us when we got there, during stay or when we were leaving.
2023 年 5 月入住 3 晚

10/10 超赞

Suzette

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was nice
2023 年 6 月入住 2 晚

2/10 糟糕

Sabrina

2023 年 6 月入住 2 晚

2/10 糟糕

Elia

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mold
The locks on the door were tore off. Toilet paper was inserted in the peep hole. No hot water. Bathroom was nasty with mold around the towel area and bath tub. Would not recommend staying here!
2023 年 5 月入住 1 晚

2/10 糟糕

Amy

2023 年 5 月入住 1 晚

10/10 超赞

Crystal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

4/10 很差

Scott

不满意：员工和服务
The room was satisfactory. There was no one at the front desk when we arrived & we waited for almost 10 minutes before anyone came to the desk; the person was on her cell phone & ignored us for for another few minutes. I will grant she may have been speaking with a customer, BUT she did not have the courtesy to excuse herself nor did she offer an apology for not being at the desk when we arrived. Breakfast items were lacking: no bagels, no milk & no batter for the waffles! Pitiable!! Thought Wyndham was better than that. Should have gone to Budget 6, would have had a more pleasurable experience.
2023 年 5 月入住 1 晚