Heckmondwike Ponderosa Rural Therapeutic Centre Hotels

"great location and gym"

"Staff all very friendly. Our food, both our evening meal and breakfast were both lovely. The one downside for me was that even though we had a late check out at 12, my husband had gone on to work and at 10:30am my door was opened by a man who announced he was there to do housekeeping. I’d read in a previous review that another lady had the exact same thing happen to her. I’m thankful I had the chain lock on or I would have been put in a very compromised position! Better communication between reception and when people have checked out needs to be done. It unnerved me and I checked out early..!"

"The rooms are showing their age and are in need of refurbishment."

"Onsite parking was very helpful "

"Fantastic breakfast, stunning area! Staff where friendly and helpful."

"We made our booking via a partner agent on arrival we were told to had to pay for parking which we weren’t aware of. £5 per night. We’ve stayed here many times over the years & never paid for parking . Despite pre checking in online the day before arrival with both guests details there was only 1 set of towels. Room was clean although I found an extremely long black hair in the bathroom I have a blonde bob. Value for money it served its purpose for our hiking break."

"Booked this last minute, 2 rooms"

"Everything about our stay was very good. Lovely clean room with everything we needed. Large bath with very hot water . Kettle with tea, coffee , biscuits etc , hairdryer and iron. Dinner was good and the breakfasts were freshly prepared. We enjoyed our drinks in the bar and the prices were very reasonable. Staff Lovely and friendly, will certainly think of returning. "

"To be the fair this property is undergoing major renovations- and my experience takes this into account as well as the cheap price tag My arrival was quite late but I was greeted and checked in as one would expect. I was shown to my room and became quickly aware that it was very basic and smelled of stale cigarette smoke with tell tale burns in the carpet and fa butt hiding in the kettle.. I was too tired to make a fuss and battled through the night reasonable well until woken by the building site next door, then the window cleaners came and I hit the shower which was hot for 2 mins and then solid cold whatever I did. I dumped my key and ran for the potholed drive . Lesson learned."