Minibar, in-room safe, desk, soundproofing

Reviews of Econo Lodge Inn & Suites Port Arthur near Sabine Pass

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 90 reviews" "
Rating 8 - Good. 31 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 7 out of 90 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Termaine

Stayed 4 nights in Aug 2023
Response from Manager on 18 Nov 2023
Hello Termaine,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Summer

Stayed 3 nights in Oct 2023
Response from Manager on 25 Nov 2023
Hello Summer, We apologize for any inconvenience you experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so we can address them accordingly. We appreciate your time and hope to have the opportunity to serve you better in the future.

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Owner demanded cash deposit even though I registered through expedia upon arrival.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Richard, We apologize for any inconvenience caused. To ensure a seamless check-in process in the future, we will review our procedures with our staff. Thank you for bringing this to our attention.

8/10 Good

Osny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Osny,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service
The property was conveniently located but was a bit run down. There was rust in the tub, the sink stopper was missing, the coffee maker wouldn’t work, the faucet had minimal water pressure and the door keys worked intermittently.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Lucy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our property as well as our tub. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 1 Sept 2023
Hello Terrance,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Kenny

Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Hello Kenny,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 Terrible

Alfredo

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I let the front office know about bed bugs and the manager try to convince me that it wasn’t. I wouldn’t recommend this place.
Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hello Alfredo, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 28 Apr 2023
Hello Amy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Hung

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty and no maintenance at all
Stayed 1 night in Apr 2023
Response from Manager on 15 Apr 2023
Hello Hung,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Amber

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Hello Amber,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Krystal

Stayed 1 night in Oct 2022
Response from Manager on 15 Jan 2023
Hello Krystal,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have kitchenettes. It is much like staying at a condo.
Stayed 2 nights in Oct 2022
Response from Manager on 12 Oct 2022
Hello laura,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Lee

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Manager on 30 Sept 2022
Hello Lee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Kylie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be staying again!!
Room was very big! Smelled great only complaint was having cigarette burns on sheet and covers. Overall good stay! Very friendly staff!!!!
Stayed 1 night in Aug 2022
Response from Manager on 2 Sept 2022
Hello Kylie,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and also our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price i couldnt complain everything was fine
Stayed 1 night in Aug 2022
Response from Manager on 27 Aug 2022
Hello Joshua,We appreciate that you've taken the time to share with us regarding our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness
They have you put down a $100 cash deposit per room. The room was dirty and had insects.
Stayed 1 night in Jun 2022
Response from Manager on 1 Jul 2022
Hello Christopher,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early & staff were v helpful. Clean & tidy property. Pool small but clean
Stayed 1 night in Jun 2022
Response from Manager on 28 Jun 2022
Hello Christopher, Know that your voice is of tremendous importance to us and we value your comments about our staff and your comments about our property. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Onil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Always around available for assistance.
Stayed 3 nights in May 2022
Response from Manager on 11 Jun 2022
Hello Onil, Thank you for taking the time to share your comments regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Lindsay

Stayed 4 nights in May 2022
Response from Manager on 28 Aug 2022
Hello Lindsay,On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Nhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchenettes.
Stayed 2 nights in May 2022
Response from Manager on 10 Jun 2022
Hello Nhi, Thank you for taking the time to share your comments regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and hotel was clean including the pool.
Stayed 2 nights in Apr 2022
Response from Manager on 3 May 2022
Hello Steven, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and comments about our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Lucila

Travelled with family and small children
Liked: Cleanliness, amenities
Que me despertarán a las 8am
Stayed 1 night in Mar 2022
Response from Manager on 30 Mar 2022
Hello Lucila, Thank you for being a valued guest and for providing us the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 27 Sept 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Virginia Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was very spacious with a separate kitchen area. The property is kind of run down but the room itself was clean and the property is very well-lit with lots of cameras, so it felt safe. Overall I recommend as a good budget option :).
Stayed 1 night in Sep 2021
Response from Manager on 9 Sept 2021
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our area and also our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No
Dirty inside room
Stayed 1 night in Jun 2021
Response from Manager on 21 Jun 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Manager on 20 Jun 2021
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very pleasant.
Stay was amazing. Everyone was very helpful and friendly.
Stayed 1 night in Jun 2021
Response from Manager on 10 Jun 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Mar 2021
Response from Manager on 24 Mar 2021
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2020
Response from Manager on 7 Dec 2020
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Victor

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2020
Response from Manager on 17 Nov 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020
Response from Manager on 16 Nov 2020
On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Manager on 20 Nov 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very clean. Great customer service.
Stayed 3 nights in Nov 2020
Response from Manager on 15 Nov 2020
Thank you for sharing your experience with us. We appreciate the input referring to our service. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wesome
It's great
Stayed 1 night in Aug 2020
Response from Manager on 30 Aug 2020
Thank you for sharing this honest review and feedback about our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Manager on 10 Aug 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Manager on 11 Dec 2019
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

navdeep

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen without utensils
Kitchen without utensils??? Its a joke.
Stayed 7 nights in Oct 2019
Response from Manager on 31 Oct 2019
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

S.

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was horrible nothing was close to my room but a lot of handicapped spaces. I have knee issues but not a handicap sticker or anything I just think its an overkill on amount of handicap spaces
Stayed 1 night in Oct 2019
Response from Manager on 30 Oct 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Linda

Liked: Staff & service, room comfort
Clean, cold A/C
Clean room, except the floor felt dirty. Might have been my imagination. It is an older property that has been redone fairly successfully. There were dents in few of the doors (ooen to outside) but area is well lighted and didn’t seem unsafe. Water pressure was good in the sink but very poor in our shower; I think the shower head was to blame. We mentioned it to front desk lady upon checkout, and she wrote it down. All in all, not a bad place. We were passing through and only there for one night.
Stayed 1 night in Jul 2019
Response from Manager on 1 Aug 2019
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Terrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was not good, unhappy about my room, service, etc
Stayed 2 nights in Jul 2019
Response from Manager on 23 Jul 2019
It means so much to have earned your business. We appreciate the feedback regarding our service and room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Elizabeth

Liked: Cleanliness, room comfort
Adequate
Looked fairly clean, however there was a dead roach in our room. Also there was some soffits damaged on the building.
Stayed 1 night in Jun 2019
Response from Manager on 2 Jul 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, very convenient close to everything. We will definitely be back again.
Stayed 3 nights in May 2019
Response from Manager on 29 May 2019
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Manager on 17 Apr 2019
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Draylone

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There was always "only eggs" at breakfast and staff was not well trained because they didn't know how to check me out.
Stayed 6 nights in Mar 2019
Response from Manager on 24 Mar 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and breakfast. We hope to someday have another opportunity to host your stay.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Always a great stay. Convenient comfortable clean. Nice staff. Very accommodating with always a ground floor.

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation throug Hotels.com was not available in the hotel
Response from General Manager on 22 Nov 2016
Dear guest, I apologize for the inconvenience during your stay here in our hotel. Thank you for sharing your feedback, your review will be escalated for evaluation and corrective measure. Kind regards.