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查珀爾希爾萬豪居家酒店的評價

3 out of 5
查珀爾希爾萬豪居家酒店
101 Erwin Rd, Chapel Hill, NC

評價

9.2

卓越

10 分評分，優異；448 則評價中有 295 則" "
8 分評分，不錯；448 則評價中有 119 則" "
6 分評分，一般；448 則評價中有 25 則" "
4 分評分，欠佳；448 則評價中有 5 則" "
2 分評分，很差；448 則評價中有 4 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

XIAYING

家人同遊
讚好：整潔度、設施服務和住宿狀況
The hotel is very quiet,it has a small kitchen, and a big fridge.
於 2023 年 8 月住了 7 晚

8/10 不錯

真實旅客

讚好：職員與服務

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Richard (LA)

Nice, convenient location
Quite a few staff get a straight face and don't look to be happy with their work or life. Common areas could be more clean. Free WiFi is not really reliable, you have to pay a daily extra in order to have a reasonable connection.
Hi Richard, Thank you for taking the time in sharing your experience with the Residence Inn Chapel Hill. You expressed in your comments the level of service was unsatisfactory. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Thank you for your Feedback.

6/10 一般

Paula

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good except that it was not quiet. Could hear something like toilets flushing and some type of machinery noise. Very noisey. Interfered with sound sleep.
於 2024 年 5 月住了 3 晚

10/10 優異

Janet

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was an enjoyable stay!
於 2024 年 5 月住了 2 晚

10/10 優異

Bert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and convenient
於 2024 年 5 月住了 1 晚

10/10 優異

Royale

讚好：整潔度、職員與服務和住宿狀況
Clean & Quiet! Excellent service!
於 2024 年 4 月住了 6 晚

8/10 不錯

Michael

家人同遊
讚好：整潔度和職員與服務
Room was a little smaller than expected, phone didn’t work and pull out bed was not so great!
於 2024 年 4 月住了 6 晚

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

David

讚好：整潔度和職員與服務
Spotty Wi-Fi. I stayed for five nights -- on two of those nights, I was woken up by extremely loud music in other rooms.
於 2024 年 3 月住了 5 晚

10/10 優異

Carolyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked separate living - dining area.
於 2024 年 2 月住了 1 晚

8/10 不錯

Mike

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay, just wish they weren't testing the fire alarms. I know it had to be done and I am glad they do have it checked. The staff were wonderful, the room was clean, and we were close UNC and about 10 minutes from the Dean Dome. What more could you ask for?
於 2024 年 2 月住了 2 晚

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚

10/10 優異

Angela

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was immaculately clean and well stocked. The front desk employees were all very nice and helpful. Beds were SUPER comfortable. The only real issue we had was the dining staff. They didn't really seem to understand that we were there to eat and they never took our order. But we did go to the room and called it in. The food was good, and decently priced. The person who took the money was the same person who was confused about us eating there and they seemed to be confused about the payment for the food too. I'm not sure if they were new or what, but it was a little frustrating. Other than that, our stay was perfect. We will definitely be returning.
於 2024 年 1 月住了 1 晚

8/10 不錯

Angela

於 2024 年 1 月住了 2 晚

10/10 優異

Susan

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Would stay again very nice
於 2023 年 11 月住了 1 晚

6/10 一般

Hashim

商務旅客
讚好：整潔度和職員與服務
Lingering HVAC issue
I had an issue with my HVAC that never seemed to get rectified. So I spend 4 of my 5 day stay dealing with a random beeping noise that woke me up about 2x per night.
於 2023 年 11 月住了 3 晚

10/10 優異

Raymond (Bronx)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great. Accommodations were clean and nice. We were able to check in early and check out a little late. Very nice
於 2023 年 11 月住了 5 晚

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay!
Very friendly staff! Front desk, kitchen and cleaning staff were super helpful and kind! Great location for us and the daily breakfast is so convenient and tasty. Would definitely stay again!
於 2023 年 11 月住了 7 晚

10/10 優異

Roy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable studio, tasty breakfast, bar & restaurant convenient Only problem with location is need to make a U turn when coming from Chapel Hill on highway
於 2023 年 10 月住了 3 晚

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

10/10 優異

Viviana (Cary)

讚好：整潔度、職員與服務和住宿狀況
It's such a calm, lovely space (though I have not yet experienced it on a football/crowded weekend). The breakfast is delicious! Every front desk person was helpful and courteous.
於 2023 年 9 月住了 8 晚

10/10 優異

jean

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Awesome place
Beautiful and peaceful place. I love it. Staff are all nice and helpful . The breakfast team are awesome-Lawrence and the weekend lady( sorry, I did not get your name) . Thank you both for your service . I will definitely want to return to this place .
於 2023 年 9 月住了 3 晚

8/10 不錯

Frank

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice setting, clear clean pool, colonial decor, quiet and wooded but not too secluded. Looking forward to when standard room tidy up service can return to pre-pandemic routines. Clean towels were provided, but need to ask. Facility, breakfast, pleasant staff, all fantastic.

10/10 優異

MIT

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚

10/10 優異

Bonney

親子同遊
讚好：設施服務
Definitely coming back. My family was very happy with their stay.
於 2023 年 7 月住了 5 晚

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the breakfast and the pool. It was a very quiet stay and everyone was very helpful. We also loved the kitchen facilities. We had a great time.
於 2023 年 7 月住了 9 晚

8/10 不錯

Stephen (Dolton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay. A little dated and we’re short staffed, didn’t clean room until 4th day. Outside walks and doormats needs good cleaning as well as the stairwells. Overall good , just needs a little tweaking.
於 2023 年 8 月住了 7 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Tim

商務旅客
於 2023 年 8 月住了 4 晚

10/10 優異

Suzanne

親子同遊
讚好：設施服務
Very friendly staff. Spacious and clean. Beautiful grounds. A bit noisy.
於 2023 年 8 月住了 1 晚

6/10 一般

Kenneth

於 2023 年 7 月住了 2 晚

10/10 優異

Jennifer

於 2023 年 7 月住了 1 晚

10/10 優異

Allisa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

10/10 優異

DEVRIM

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfy spacious space
Loved the suites, beds were super comfy. Pool was nice and breakfast was good. Only negative is they don’t clean daily. They tell you to put your trash in the hall and call for clean towels. Wish they at least cleaned every other day.
於 2023 年 6 月住了 4 晚

8/10 不錯

Frances

讚好：整潔度和職員與服務
於 2023 年 6 月住了 2 晚

10/10 優異

Tracy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything is clean! Great hotel!
於 2023 年 6 月住了 1 晚

10/10 優異

Xao

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Me and my fiancé loved this place. We had a great time together here since we haven’t seen each other for half a year due to me being in the military. Great place for a long stay. Super welcoming staffs, great breakfast, great pool, and room felt like home. Outside surrounding is great for family and friends to hangout. Peaceful and memorable atmosohere.
於 2023 年 6 月住了 1 晚

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a wonderful stay at the Residence Suites in Chapel Hill. We were there for our son’s graduation from UNC. Room was large and very well equipped. The staff was very friendly and helpful. Will definitely stay here again
於 2023 年 5 月住了 2 晚

10/10 優異

Aniko

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great front desk staff(Stephanie),very accomodating about early check in
於 2023 年 5 月住了 1 晚

8/10 不錯

sr

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great except the pillows, the pillows are horrible so if you choose to stay here it's nice but bring your own pillow
於 2023 年 5 月住了 1 晚

6/10 一般

James

家人同遊
讚好：整潔度和職員與服務
Residence Inn Chapel Hill.
Room was directly adjacent to a main entry staircase. Quite noisy throughout the night. Walk in shower was nice, but water pressure was quite poor. The bathroom was extremely small with the entry door swinging inwards which made it very awkward to move inside. Bathroom baseboards were deteriorating.
於 2023 年 4 月住了 5 晚

10/10 優異

Wendy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay thank you!
於 2023 年 4 月住了 1 晚

10/10 優異

Kevin (Ironton)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean comfortable room with plenty of breakfast options in the morning. Friendly staff.
於 2023 年 4 月住了 5 晚

10/10 優異

LeRoi

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and quick to get me what I needed. everything was clean and I could take a nice morning walk around grass and trees
於 2023 年 4 月住了 1 晚

10/10 優異

Dennis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet location and easy acess
於 2023 年 3 月住了 7 晚
GM 於 2023年4月5日的回應
Thank you for staying with us. We are glad you found it quiet with easy access. We hope you return soon.

10/10 優異

Maarit

於 2023 年 3 月住了 5 晚