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貝斯特韋斯特里士滿機場酒店的評價

2.5 out of 5
貝斯特韋斯特里士滿機場酒店
5300 Airport Square Ln, Sandston, VA

評價

7.8

不錯

10 分評分，優異；1007 則評價中有 388 則" "
8 分評分，不錯；1007 則評價中有 301 則" "
6 分評分，一般；1007 則評價中有 136 則" "
4 分評分，欠佳；1007 則評價中有 97 則" "
2 分評分，很差；1007 則評價中有 85 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

2/10 很差

Minouche

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was not well kempt and there was a lack of customer service at this establishment.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Andre

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The bathroom sink drained very very slow. There were insects (several) in the bathroom sink and there was two phones in the room and Neither phone worked. VERY VERY DISPLEASED. Wanted a partial if not full refund and i let the young man working the front desk know.
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月24日的回應
Dear valued guest, we are sorry to hear you did not enjoy your stay. We thank you for letting us know about the issues experienced. All guest feebback helps to better serve future guests. Thank you.

4/10 欠佳

Pat (Naples)

家人同遊, 寵物同遊
不滿：設施服務和住宿狀況
electrical problems so no heat/AC ventilation. Dead bolt did not lock. we arrived late and were too tired to request another room plus the person at the front desk was barely civil when I checked in. loved that they allowed big dogs- will not be back though
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月23日的回應
Dear valued guest, thank you for taking the time to leave feedback.

2/10 很差

Wade

不滿：職員與服務和住宿狀況
Needed updating, only one elevator in service, narrow halls and room entry, breakfast was below average, key cards continually failed to work in room entries, dirty carpet, entry-exit doors to parking were always unlocked. Will not book another Best Western.
於 2024 年 5 月住了 2 晚
Abby 於 2024年5月23日的回應
Dear valued guest. thank you for taking the time to leave feedback.

6/10 一般

Todd

家人同遊, 商務旅客
不滿：職員與服務
Shuttle driver apparently decided to not come to work, so several groups scrambled to arrange Ubers at 4:30 in the morning. I called ahead of time and asked at check in regarding shuttle service to the airport and everyone said it started at 4:00 and ran every 30 minutes. The guy at the desk at 4:30 was eating pizza and said the driver was on his way and then got in his car and left. Not going back.
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月24日的回應
Dear valued guest we are sorry to hear you had an issue with transportation. We will look into this matter. Thank you!

6/10 一般

Tyrone

家人同遊
讚好：職員與服務
Its a little out dated.
於 2024 年 5 月住了 2 晚
Abby 於 2024年5月23日的回應
Dear valued guest, thank you for taking the time to leave feedback.

6/10 一般

Carina

多人同遊
讚好：職員與服務
Outdated.
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月23日的回應
Dear valued guest, thank you for taking the time to leave feedback.

10/10 優異

Laura

商務旅客
讚好：職員與服務、設施服務和住宿狀況
This property was a little bit older, but the staff, convenience and kindness were bar none. I travel nonstop for business and few places are as client service centered as this place was they even went out of their way to take me, free of charge, to and from the airport.
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月16日的回應
Dear valued guest, thank you for your comments.

6/10 一般

Lisa

家人同遊
不滿：住宿狀況
The breakfast was excellent. Nathaniel at the front desk was also excellent. The room needed paint and grout redo. The bathtub was in disrepair. The hallway carpet was frayed. The general upkeep was not up to the standards that I expect in a BW Plus.
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月16日的回應
Dear valued guest, thank you for your comments.

6/10 一般

Rachel

讚好：職員與服務
於 2024 年 5 月住了 1 晚
Abby 於 2024年5月16日的回應
Dear valued guest, thank you for taking the time to rate our property.

10/10 優異

Elsie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable
於 2024 年 5 月住了 1 晚
NAV 於 2024年5月14日的回應
THANKS FOR GIVING US A FIVE STARS

10/10 優異

Lakisha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay at Best Western Plus Airport Hotel. The check-in process was very convenient. The complimentary breakfast was good. The room i stayed in was very comfortable and clean.
於 2024 年 5 月住了 2 晚
NAV 於 2024年5月14日的回應
THANKS FOR YOUR KIND WORDS...

10/10 優異

Becky

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Service was great, clean & convenient to the airport!
於 2024 年 5 月住了 1 晚
NAV 於 2024年5月14日的回應
THANKS FOR YOUR KIND WORDS..

10/10 優異

Tia

讚好：職員與服務和住宿狀況
Everyone was nice, there was a hot breakfast, and a free shuttle to the airport but the bathroom could have been cleaner
於 2024 年 5 月住了 1 晚
NAV 於 2024年5月8日的回應
THANKS

8/10 不錯

Carole

讚好：職員與服務
The 2nd elevator has been out of service for over a year…it needs to be repaired and put back in service.
於 2024 年 5 月住了 1 晚
NAV 於 2024年5月8日的回應
THANKS FOR YOUR FEEDBACK.WE WILL LOOKING FORWARD TO RESOLVE

6/10 一般

Elizabeth

於 2024 年 5 月住了 1 晚
Abby 於 2024年5月24日的回應
Dear valued guest, thank you for taking the time to rate our property.

2/10 很差

Cory

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
If you ask for a survey to be completed or an honest review but want me to revise it to fit your criteria than it wouldn't be an honest review. Maybe you should not steal peoples money and stand by your service.
於 2024 年 4 月住了 2 晚
Abby 於 2024年5月3日的回應
Dear valued guest we can clearly see that your upset about something, but we do not steal peoples money. If you would like you may contact us directly to give further information. Thank you.

10/10 優異

Kathy

於 2024 年 4 月住了 1 晚
Abby 於 2024年5月23日的回應
Dear valued guest, thank you for taking the time to leave feedback.

8/10 不錯

Matthew

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was clean, our room was very clean. Beds were super firm, so nice if you like a firm bed. There was only one trash can in the room which was in the bathroom and a small one at that. The breakfast was really good, a ton to choose from. I would stay here again.
於 2024 年 4 月住了 1 晚
Suzette 於 2024年4月29日的回應
Dear valued customer,We appreciate your business and look forward to having you back with us.

8/10 不錯

Martisa

商務旅客
Friendly quite and clean
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月27日的回應
Dear valued guest, we are happy to hear you enjoyed your stay! Thank you for your feedback.

4/10 欠佳

Stephen (Mineral)

伴侶同遊
不滿：職員與服務和住宿狀況
Probably would spend the extra money and stay at the fairfield next time... very dated, and dirty
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月26日的回應
Dear valued guest, we are an older hotel but clean all areas of hotel daily. We are excited to inform you renovation planning is underway. This should give a fresher look for a future stay. Thank you!

6/10 一般

Ashley

讚好：整潔度
Room was clean. Property old
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月25日的回應
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

8/10 不錯

Aleta

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月25日的回應
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

10/10 優異

Carole

1 of the 2 elevators is out of order
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月25日的回應
Dear valued guest, thank you for taking the time leave feedback. We are currently awaiting repair for the staff elevator. We appreciate your business and are happy to be your hotel of choice.

10/10 優異

Alice

Met my needs for an overnight stay and shuttle to the airport early morning. Vending machines needed attention. Shower doors didn’t close properly. Clean safe secure. Friendly personnel.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月25日的回應
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

4/10 欠佳

Amit

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Did not provide room service for two days , contacted front desk as night they say no one is available and they refuse to get new towels untill morning and that too none was provided .
於 2024 年 4 月住了 2 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to rate our property.

10/10 優異

James (Washington)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great, attentive , knowledgeable, friendly and professional staff. Great breakfast with lots of options. Clean, good condition room. Excellent wifi. Free, timely shuttle to and from airport. Only downer-no desk lamp? Not sure how that happened, but made doing paperwork difficult. Overall great.
於 2024 年 4 月住了 2 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

8/10 不錯

stephanie (Asheville)

讚好：整潔度和職員與服務
My room was clean and the staff were polite and helpful. One elevator was out of order and some of the doors, light shades needed updating or repair. It was close to the airport, which was a positive for me.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

10/10 優異

Song Kyu

讚好：整潔度、職員與服務和住宿狀況
Staff was great.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

10/10 優異

Galen

讚好：整潔度和住宿狀況
A safe area
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

10/10 優異

Harrison

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The proper is okay.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

6/10 一般

Lynn

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The price was right & breakfast was great!
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

10/10 優異

Robin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Thank you for taking the time to rate our property!

4/10 欠佳

Luisa

家人同遊
不滿：設施服務和住宿狀況
The hotel is rundown a bit and the area is not the best. There’s no security.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest, thank you for taking the time to review our property.

10/10 優異

Paul

於 2024 年 4 月住了 1 晚
Abby 於 2024年5月3日的回應
Dear valued guest, thank you for taking the time to rate our property.

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were picked up from the AP and the driver was super friendly and kind. It was late and we hadn’t eaten so he offered to drive us to a restaurant and pick us up.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月11日的回應
Dear valued guest, thank you for taking the time to leave feedback!

10/10 優異

Marquis (Long Island)

讚好：整潔度和住宿狀況
Everything was good my husband and i would return in the future.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月11日的回應
Dear valued guest, thank you for taking the time to leave feedback!

6/10 一般

KEITH

伴侶同遊
Airport shuttle disorganized and confusing information.
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to rate our property.

6/10 一般

VirginiA

Ok
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to rate our property.

8/10 不錯

Joao

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to rate our property.

8/10 不錯

Julie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La chambre et le petit déjeuner était parfait
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to leave us feedback.

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to rate our property.

10/10 優異

Debra (Waukegan)

讚好：整潔度、職員與服務和設施服務
the staff member when I checked in that night was very courteous and professional, (forget her name) but she was very pleasant and helpful.
於 2024 年 3 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to leave feedback. We appreciate your business and hope to become your hotel of choice.

6/10 一般

Zach

家人同遊
讚好：職員與服務和住宿狀況
A
於 2024 年 3 月住了 1 晚
Abby 於 2024年4月4日的回應
Dear valued guest, thank you for taking the time to rate our property.

2/10 很差

Ashley

不滿：整潔度、職員與服務和住宿狀況
Disgusting Had bugs Police coming day and night Don’t stay here
於 2024 年 2 月住了 2 晚
Abby 於 2024年3月29日的回應
Dear valued guest, we will be looking into the matter mentioned above. Thank you for taking the time out of your day to leave feedback.

8/10 不錯

Mary

讚好：整潔度、職員與服務和住宿狀況
It was convenient for us
於 2024 年 3 月住了 1 晚
Abby 於 2024年3月28日的回應
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 優異

James

於 2024 年 3 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear valued guest thank you for taking the time to rate our property!

8/10 不錯

Jeffrey

讚好：職員與服務
Hotel is what you expect for an airport Best Western. Room was clean but old. Breakfast was surprisingly good, with several hot items. Shout out to Suzette at the front desk: she was cheerful, friendly, attentive to guest needs and even drove the shuttle van.
於 2024 年 3 月住了 1 晚
Abby 於 2024年3月28日的回應
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 優異

Janet

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was was awesome
於 2024 年 3 月住了 1 晚
Abby 於 2024年3月28日的回應
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!

10/10 優異

roy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Abby 於 2024年3月28日的回應
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!