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里士滿萬豪酒店的評價

3.5 out of 5
里士滿萬豪酒店
500 E Broad St, Richmond, VA

評價

8.6

優異

10 分評分，優異；1000 則評價中有 580 則" "
8 分評分，不錯；1000 則評價中有 236 則" "
6 分評分，一般；1000 則評價中有 100 則" "
4 分評分，欠佳；1000 則評價中有 40 則" "
2 分評分，很差；1000 則評價中有 44 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Angelina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
DP 於 2024年5月19日的回應
Thanks for the FIVE STAR review!

6/10 一般

Sumaia

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 5 晚
DP 於 2024年5月19日的回應
Thank you for your business!

6/10 一般

Robert

伴侶同遊
讚好：整潔度和住宿狀況
The restraint was everyone except night , no room services could be ordered and no breakfast offered even tho the ad said it was .
於 2024 年 5 月住了 1 晚
DP 於 2024年5月19日的回應
Thanks for your review. We apologize for the problems you experienced.

4/10 欠佳

gloria

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
First, we had to wait five hours for Room to become available and we had two rooms one that was for my mother who was in a wheelchair unfortunately had to wait in the lobby for five hours for a room. It was a busy weekend. It seems like the staff was not able to deal with large crowds, etc., and although the dining is separate, the customer service was very poor and even just explaining why they couldn’t accommodate us very poor experience at this hotel
於 2024 年 5 月住了 1 晚
DP 於 2024年5月19日的回應
Thanks for your recent stay and review. We sincerely apologize for the problems you experienced and assure you that this will be addressed with the staff.

8/10 不錯

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
DP 於 2024年5月19日的回應
Thanks for choosing the Marriott!

6/10 一般

Adrian

不滿：職員與服務
於 2024 年 5 月住了 2 晚
DP 於 2024年5月19日的回應
We appreciate your business!

10/10 優異

Tammy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nothing to add. Our stay was good.
於 2024 年 5 月住了 1 晚
DP 於 2024年5月12日的回應
Thanks for the FIVE STAR review!

10/10 優異

Natalie (Ashburn)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DP 於 2024年5月5日的回應
Thanks for the FIVE STAR review!

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in/out, friendly staff, clean room.
於 2024 年 4 月住了 1 晚
DP 於 2024年4月28日的回應
Thanks for the FIVE STAR review! We appreciate your business!

10/10 優異

Lateffa

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lesa was great! I had an issue and she was helpful, friendly, and knowledgeable. Overall my stay was great and i love staying here when im in town.
於 2024 年 4 月住了 1 晚
SB 於 2024年4月26日的回應
Thank you so much for your wonderful review! We're thrilled to hear that Lesa provided you with excellent service and that she was able to assist you with any issues you encountered during your stay. We're proud to have her on our team.We're delighted that you had an overall great experience and that you love staying with us when you're in town. We can't wait to welcome you back again soon!

10/10 優異

sharon

多人同遊
讚好：整潔度、職員與服務和住宿狀況
I rnjoyed my stay, but having to carry my large suitcase up the front stairs was quite difficult. I did not drive to the hotel, I took an UBER, which dropped me snd my luggage off in front.
於 2024 年 4 月住了 2 晚
DP 於 2024年4月21日的回應
Thanks for your recent visit and review! We really appreciate your business!

10/10 優異

Crystal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The restaurant was the high light of my stay!!
於 2024 年 4 月住了 1 晚
DP 於 2024年4月21日的回應
Thanks for the FIVE STAR review! We appreciate you!

6/10 一般

Leslie

多人同遊
讚好：整潔度、設施服務和住宿狀況
Great place to stay if you want to be down near the convention center.
於 2024 年 4 月住了 1 晚
DP 於 2024年4月9日的回應
Thanks for your recent stay and review!

6/10 一般

Scott C.

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DP 於 2024年4月9日的回應
We appreciate your business.

2/10 很差

Tamika

家人同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Room wasn't available that we asked for upon checking in Valet park guy was rude told us we couldn't get valet even though we paid prior to arrival
於 2024 年 4 月住了 1 晚
DP 於 2024年4月16日的回應
We sincerely apologize for the inconvenience during your recent stay. We commit to correct this issues so this does not happen again.

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
DP 於 2024年4月9日的回應
Thanks for the FIVE STAR review!

8/10 不錯

Belayenh

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Eugene Fitzgerald 於 2024年4月6日的回應
Belayenh, Thank you for your overall rating! We are glad you enjoyed your stay at our property. Should your travels bring you back to Richmond do not hesitate to reach out to us so we can turn your 4 into a 5+!Cheers!

10/10 優異

Yvonne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 3 月住了 1 晚
DP 於 2024年3月26日的回應
Thanks for the FIVE STAR review! we really appreciate you!

10/10 優異

Maureen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very nice and very helpful. The property was very attractive.
於 2024 年 3 月住了 4 晚
DP 於 2024年3月26日的回應
We really appreciate your business and hope to see you back again soon!

8/10 不錯

Joshua

於 2024 年 3 月住了 1 晚
Eugene Fitzgerald 於 2024年4月6日的回應
Thank you Joshua for your review of our property! We are delighted to see your overall experience went well. If your travels bring you back to Richmond do not hesitate to reach out so we can turn your 4 into a 5!! Cheers!

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a fantastic hotel that’s close to everything downtown. I would highly recommend it.
於 2024 年 2 月住了 1 晚
DP 於 2024年3月3日的回應
Thanks for the AWESOME review! We really appreciate you!

8/10 不錯

Sonja

讚好：職員與服務
於 2024 年 2 月住了 2 晚
DP 於 2024年2月25日的回應
We appreciate your business!

4/10 欠佳

Deborah

於 2024 年 2 月住了 1 晚
DP 於 2024年2月25日的回應
Thank you for your recent stay and review. If there is anything we can do to improve our score and operation, we would certainly welcome your feedback.

10/10 優異

ashton

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, and great staff. Only thing I wasn’t a fan of was the connecting parking garage. Would have been nice to get a set price since we stayed at the Marriot. But that wasn’t the case. Got checked in, went out for dinner and paid $8 just to park for 2 hours. Then after check out, we stayed a few hours after. To have to pay $16.
於 2024 年 2 月住了 1 晚
DP 於 2024年2月18日的回應
Thanks for the review and feedback. We really appreciate your business.

10/10 優異

Tanya

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
DP 於 2024年2月18日的回應
Thanks for the FIVE STAR review!

10/10 優異

nancy

於 2024 年 2 月住了 1 晚
DP 於 2024年3月20日的回應
Thanks for the FIVE STAR review!

8/10 不錯

Kelly

讚好：整潔度、職員與服務和住宿狀況
Besides the heat being stuck on, it was nice.
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you so much for leaving feedback about your stay with us. We are so sorry to hear that you experienced issues with the heat but are glad that you still enjoyed your stay with us. We hope you will join us again soon!

10/10 優異

Patti

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you for taking the time to leave us feedback about your stay with us, Patti. We are so happy to hear that you enjoyed your stay and hope you will choose to stay with us again the next time you are in the area!

8/10 不錯

jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you so much for taking the time to leave us a review! We are so happy to hear that you enjoyed your stay with us and hope to have the chance to host you again soon!

4/10 欠佳

Marian (Alexandria)

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Beautiful hotel if only I could actually enjoy the offerings. At arrival, the valet took a long time to get to me and was greeting cars out of order. After 10 minutes, I idled and unloaded my car then got in line at the valet stand to give them my keys. Check-in was fine, normal. The rooms are nice but I'm starting to see the wear and tear from staying over the past two year. Valet the next morning took 25 min to retrieve my car, even after me sending a text alert from when I was still in my room. They handed off my keys to each other, and I lined up at the stand to ask for my keys so I can get on with my day. The radio in my car was tuned to a station that is not in my presets (I had shut off the audio the night before bc I listen to Bluetooth) and the driver seat was sticky. Who the hell was hanging out in my car, especially when there is a long line at the valet? It made me really uncomfortable and I did self-park for the remainder of my stay. Nice gym, at least I got a good work out in. The bar at fall/line was slow. After 40 minutes of waiting for a wedge salad, I asked the bartender to cancel my order because, well, I need to get on with my day. Now, a week later, I'm seeing that I was charged on my incidentals card (personal card) as well as the pre-pay that was on my company card. So I get to take time out of my day to sort that out. This is my company's designated Richmond hotel but I'm going to get an exception so that I don't ever have to stay here again.
於 2024 年 1 月住了 2 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you so much for taking the time to leave feedback about your stay, Marian. We are so sorry to hear that you experienced these issues during your time with us. We aim to provide a much better experience for our guests and will be passing your feedback along to our management team to ensure this gets addressed. Please reach out if there is anything that we can do to make this right for you. We would love to be able to remain your first choice when visiting the area.

8/10 不錯

Kelly

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was already snowing and we were expecting bad weather, so I arrived at 1:00 pm ahead of the check-in time of 4:00 pm. My room was ready; however, they charged my $30 plus tax as an early check-in fee that was charged to my private credit card. Felt that was totally ridiculous given the adverse weather! Other than that, my stay was good.
於 2024 年 1 月住了 2 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you for taking the time to leave feedback about your stay with us Kelly. We understand your frustration about the early check in fee. Charging this fee allows for us to ensure that your room has been made perfect for you. We hope you understand. We hope to host you again sometime soon!

8/10 不錯

Harvey

讚好：整潔度、職員與服務和住宿狀況
The restaurant had had a flood but the waiter did everything he could to provide a dinner for us. What I didn’t like was the loud and obnoxious music in the dining room and lobby and please get away from New York designers who only see sterile gray as the decor.
於 2024 年 1 月住了 1 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you so much for your feedback, Harvey! We are so sorry to hear that you had these issues while dining with us, but happy to hear that our team was able to still provide great service. We will be sure to pass your notes about the ambiance along. Thank you again, hope to see you again soon!

10/10 優異

Joseph (Savannah)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good. Helpful staff.
於 2024 年 1 月住了 1 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you for taking the time to leave feedback about your stay! We are so happy you enjoyed your stay and hope you will keep us in mind when visiting the area again!

10/10 優異

Jeff

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice room and location. Very clean.
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2024年2月1日的回應
Thank you so much for taking the time to leave feedback about your experience with us! We are glad to hear that you enjoyed you stay and hope to see you again soon!

10/10 優異

Kristine

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was very comfortable and clean. I liked that it was within walking distance to the Richmond Convention Center. There is a walkway from the parking garage to the convention center to avoid the weather elements.
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you so much for taking the time to leave feedback about your stay Kristine. We are so happy that you were able to take advantage of our convenient location near the convention center and parking options. We hope that you will keep us in mind for your future travels to the area!

10/10 優異

Wendi

讚好：整潔度、職員與服務和住宿狀況
This hotel was a blessing after a horrible experience earlier in the day. We booked our room last minute. The Valets and front desk staff were amazing. We couldn’t have asked for a better place to stay on a holiday weekend. Highly recommend!
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you so much for your kind words, Wendi. We are so glad to hear that our team was able to make a difference in your day. We strive to create a warm and welcoming environment for all of our guest and are happy to hear that our hard work is paying off. We hope to have the chance to host you all again in the future.

10/10 優異

Ahmed

讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you for your 5-star review Ahmed. We are so glad that you enjoyed your stay with us and hope to have the chance to host you again soon!

10/10 優異

Denise

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you so much for your feedback, Denise. We are so glad to hear that you enjoyed your time with us and hope to see you again soon!

10/10 優異

Tyler

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you for your 5-star review Tyler. We hope that you will continue to choose to stay with us when in the area!

10/10 優異

Albert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you so much for your 5 star review Albert! We hope to have the chance to host you again soon!

10/10 優異

Curtis

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Li

家人同遊, 商務旅客
不滿：職員與服務
The neighbour seemed having party all night long, made us wake up a few times. We reached out to front desk but it was not resolved immediately. My friend’ room was on the same floor, further away from that party room. They also tried reaching front desk. We had very important event on the next day. This terrible stay made us very tired experience for that import event on the next day.
於 2023 年 12 月住了 3 晚
Jarrett Taylor 於 2023年12月29日的回應
Thank you for taking the time to leave feedback about your stay with us Li. We strive to create a comfortable and warm environment for our guests and are so sorry to hear that this stay did not live up to those expectations. We would love to make this right for you and hope that you will consider staying with us again in the future.

10/10 優異

Patricia

於 2023 年 12 月住了 1 晚
Jarrett Taylor 於 2023年12月5日的回應
Thank you so much for your feedback, Patricia! We really appreciate you taking the time to share this and hope that you will join us again soon!

8/10 不錯

Jenny

於 2023 年 11 月住了 2 晚

10/10 優異

Sharnaye K

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was super helpful and friendly
於 2023 年 11 月住了 1 晚
Jarrett Taylor 於 2023年11月24日的回應
Thank you so much for your feedback, Sharnaye, we are so glad to hear that you enjoyed your stay and that our team created such a comfortable environment! Thank you so much for staying with us and we hope to see you again sometime soon!

10/10 優異

Terry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Downtown Gem
I always loved this hotel, it’s in the middle of downtown, lots of nearby parking options, restaurants, and entertainment. The didn’t disappoint. I already can’t wait until my next stay.
於 2023 年 11 月住了 1 晚
Jarrett Taylor 於 2023年11月20日的回應
Thank you so much for your kind words, Terry! We are so happy to have you as a part of the Marriott family. Excited to host you again, hopefully sometime soon!

10/10 優異

Emily

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay… we reserved a room with club amenities and were happy we did. Breakfast, WiFi, water, cappuccino and snacks all available and included. Lovely staff, great service and immaculately clean updated room. Couldn’t ask for more!
於 2023 年 11 月住了 1 晚
Jarrett Taylor 於 2023年11月20日的回應
Thank you so much for taking the time to leave feedback about your stay, Emily. We are thrilled to hear that you enjoyed yourself and that you had the opportunity to make use of some of our amenities, like access to the M-Club. We hope to have the chance to host you all again soon!

10/10 優異

Emily

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location for an event, parking was easy to find, check-in went well, fitness center was awesome, and can easily walk to many locations--dining, shopping, and interesting attractions.
於 2023 年 11 月住了 2 晚
Jarrett Taylor 於 2023年11月17日的回應
Thank you so much for your 5-star review Emily. We are so happy to hear that you enjoyed your stay with us and were able to take advantage of our amenities. We hope to have the chance to host you again sometime soon!

4/10 欠佳

Erica

伴侶同遊
讚好：整潔度
不滿：職員與服務
Nice location, but the hotel was incredibly noisy due to loud showers and elevators and poor construction that funneled hallway noise into rooms. There was no remote for the TV, and when we requested one, the desk staff said they'd send an 'engineer' up to handle the matter. No one ever showed up. The cleaning staff were working on rooms at 5:30am, and walked into our room despite the Privacy request posted on the door. The hotel also double billed us, sending two invoices for the same thing.
於 2023 年 11 月住了 1 晚
Jarrett Taylor 於 2023年11月17日的回應
Thank you so much for taking the time to leave feedback, Erica. We are so sorry to hear that you experienced these issues during your stay. Please reach out if there is anything that we can do to make this right for you. We hope that you will consider staying with us in the future.

6/10 一般

Richard (Bel Air)

伴侶同遊
讚好：整潔度
Not very welcoming. Arrived at 6pm and the lobby area is quite dark. The reception desk is not marked and hard to find in the dark. Desk staff could not read drivers license because it was so dark. Room was adequate.
於 2023 年 11 月住了 1 晚
Jarrett Taylor 於 2023年11月17日的回應
Thank you so much for taking the time to leave a review Richard. We try our best to create a comfortable environment for our guests and team members and are sorry to hear that you experienced an issue during your visit. We hope that you will visit again so we have the chance to make this right.