外觀

羅徹斯特南梅奧區假日智選酒店 (IHG 旗下酒店)的評價

2.5 out of 5

評價

8.6

優異

10 分評分,優異;1000 則評價中有 544 則" "
8 分評分,不錯;1000 則評價中有 298 則" "
6 分評分,一般;1000 則評價中有 82 則" "
4 分評分,欠佳;1000 則評價中有 45 則" "
2 分評分,很差;1000 則評價中有 31 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Adrienne

家人同遊
New, very clean. Check in was quick and our room was quiet.
於 2024 年 5 月住了 2 晚
GC 於 2024年5月13日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Miranda

讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed this as a place to stay in Rochester! Easy parking, a delicious breakfast (pancakes, eggs, meat, oatmeal, fruit, cereal), and a workable gym (elliptical, bike, treadmill, dumbbells). Would stay again!
GC 於 2024年5月13日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Rebecca

家人同遊
讚好:設施服務
Clean, friendly staff, great breakfast.
於 2024 年 5 月住了 1 晚

10/10 優異

Mary (Sunburg)

讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for the fantastic rating! We're delighted that you had such a wonderful experience with us. If there's anything else we can do to maintain this level of satisfaction, please feel free to reach out. We look forward to welcoming you back in the future!

10/10 優異

Madison

Front desk guy was very helpful and friendly, housekeeping was very friendly as well, but my room was still being cleaned after I checked in around 3:10pm
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Thank you for sharing your experience with us. We're pleased to hear that you found our front desk and housekeeping staff helpful and friendly. However, we apologize for the inconvenience of your room still being cleaned after your check-in time. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that rooms are ready for check-in promptly. We appreciate your understanding and hope to provide you with a smoother experience during your next stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 優異

Renata

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean. The staff are great. Breakfast was delicious.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日的回應
We're thrilled to hear that you found our hotel very clean, with great staff and delicious breakfast! Providing a clean and welcoming environment, along with excellent service and tasty breakfast options, are top priorities for us. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 優異

Barbara

讚好:整潔度、職員與服務、設施服務和住宿狀況
No issues or complaints about this hotel, everything was great!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
We're delighted to hear that you had a great experience at our hotel and that everything met your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back in the future!

10/10 優異

Matthew

讚好:整潔度、職員與服務和住宿狀況
Meet all my expectations. Great stay ad jetted tub was amazing
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
We're thrilled to hear that we exceeded your expectations and that you had a great stay! It's fantastic to know that you enjoyed the jetted tub; it's always our goal to provide a relaxing and enjoyable experience for our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another amazing stay in the future!

6/10 一般

Mary

讚好:整潔度和設施服務
There were no toppings for the oatmeal. I just used maple syrup instead. The elliptical in the gym was awesome.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日的回應
Thank you for your feedback. We're glad to hear that you enjoyed the elliptical in our gym! We apologize for the inconvenience regarding the lack of toppings for the oatmeal. Your comment will be shared with our team to ensure we provide a wider variety of toppings for our guests in the future. If there's anything else we can do to enhance your experience, please let us know. We appreciate your stay and look forward to welcoming you back soon!

8/10 不錯

Vicki

讚好:整潔度、職員與服務和住宿狀況
The property was excellent. The only drawback for us, because we stayed several nights, was that there are no restaurants within walking distance.
於 2024 年 3 月住了 6 晚
General Manager 於 2024年4月3日的回應
Thank you for your feedback. We're delighted to hear that you found our property excellent. We understand that the lack of nearby restaurants may have been inconvenient for longer stays. Your feedback is valuable, and we'll take it into consideration as we strive to improve our guest experience. In the meantime, if there's anything We appreciate your patronage and hope to welcome you back soon!

10/10 優異

Carrie (Earlham)

伴侶同遊
Great experience.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日的回應
We're thrilled to hear that you had a great experience with us! Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another great stay in the future!

10/10 優異

Jodi (Huron)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very accommodating and helpful. It was a very clean and comfortable room.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年4月3日的回應
We're delighted to hear that you found our staff accommodating and helpful, and that you enjoyed the cleanliness and comfort of your room. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled to hear that we met your expectations.We look forward to welcoming you back for another pleasant stay in the future!

10/10 優異

Sylvia

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved the entire experience! Even though it was cold outside the ground and the view were beautiful. The room was clean and very comfortable which was perfect for mom’s surgery at Mayo.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年4月3日的回應
We're so glad to hear that you loved your experience with us! It's wonderful to know that you found comfort and cleanliness in your room, especially during such an important time. We hope your mom's surgery went well, and we're grateful to have been able to provide a peaceful and comfortable environment for you during your stay. If there's anything else we can do to assist you or make your stay even better in the future, please don't hesitate to let us know. Wishing your mom a speedy recovery, and we hope to welcome you back soon!

10/10 優異

JoLynn

讚好:整潔度、職員與服務和住宿狀況
Very clean and updated!
於 2024 年 1 月住了 1 晚
General Manager 於 2024年3月5日的回應
Thank you for your perfect rating! We're thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!

10/10 優異

Fernando

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are very clean and well equipped. Microwave, fridge, large screen tv, Very adequate and nice breakfast
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月5日的回應
Thank you for your excellent rating and positive feedback! We're delighted that you found our rooms clean and well-equipped, and that you enjoyed the amenities such as the microwave, fridge, and large-screen TV. It's great to hear that you also appreciated our breakfast offerings. We aim to provide a comfortable and convenient stay for all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay!

10/10 優異

Leticia

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月5日的回應
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again in the future!

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay
Very nice clean, well-maintained property. Staff are also very friendly and helpful.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月5日的回應
Thank you for your kind words! We're thrilled to hear that you found our property clean, well-maintained, and enjoyed the friendly and helpful service from our staff. Providing a positive experience for our guests is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon!

10/10 優異

Andrea

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome and amazing
It was amazing. The first hotel I have been in a long time that has great housekeeping every day. The bed was comfortable and they had body pillows that you could actually sleep with. Most of the time I have to bring my own pillow. These were great pillows. The pool and hot tub both were in working condition and the chlorine didn't burn my eyes. The hotel staff was more than welcoming but they were willing to help out as needed. They even took care of the cart when I brought it up to my room the first night. Very knowledgeable staff regarding restaurants and stuff around the hotel area. Best hotel I have stayed in since prior to COVID.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月5日的回應
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our housekeeping excellent, the bed comfortable, and enjoyed the amenities like the body pillows and pool area. Our staff takes pride in providing exceptional service, and we're delighted that they exceeded your expectations. We look forward to welcoming you back soon for another amazing stay!

10/10 優異

gary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Will highly recommend it to anyone!!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月7日的回應
I'm glad to hear you had a wonderful experience! It sounds like you found a fantastic place to stay. We will wait to welcome you to your next vist.

10/10 優異

Natasha

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月7日的回應
That's fantastic to hear! A perfect score of 10 out of 10 speaks volumes about your experience. Whether it was the accommodation, amenities, service, or overall atmosphere, it's great to know that you had such a positive stay.

10/10 優異

Derek W

於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月7日的回應
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay. We look forward to welcoming you back again soon!

10/10 優異

Mary

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Such a nice quiet place to stay. We will be back.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月30日的回應
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our place to be a nice and quiet retreat. We look forward to welcoming you back on your next visit. Safe travels, and we can't wait to host you again!

8/10 不錯

Kaitlynn

於 2024 年 1 月住了 4 晚
General Manager 於 2024年1月30日的回應
Thank you for your feedback and the 8 out of 10 rating! Your input is valuable to us, and we look forward to the opportunity to welcome you back for an even more satisfying stay.

10/10 優異

scott

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice
於 2024 年 1 月住了 1 晚
GC 於 2024年1月17日的回應
Thank you for your feedback on your recent stay with us at the Holiday Inn Express in Rochester MN

8/10 不錯

Ryan

讚好:整潔度、職員與服務、設施服務和住宿狀況
General Manager 於 2024年1月30日的回應
Thank you for your feedback and the 4 out of 5 rating! We appreciate your stay and would love to hear more about your experience. Your input helps us enhance our services, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 優異

Steve

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
GC 於 2024年1月17日的回應
Thank you for your feedback on your recent stay with us at the Holiday Inn Express in Rochester MN

10/10 優異

Nancy

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
GC 於 2024年1月17日的回應
Thank you for your feedback on your recent stay with us at the Holiday Inn Express in Rochester MN

10/10 優異

Jake

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日的回應
Thank you for the perfect score! We're thrilled you enjoyed your experience.

10/10 優異

Mike

讚好:整潔度、職員與服務和住宿狀況
No
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日的回應
Thank you for the perfect score!

10/10 優異

Phillip

於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日的回應
Thank you for the perfect score! We appreciate your top-notch rating.

10/10 優異

Rex

讚好:整潔度、職員與服務和住宿狀況
It was clean and quiet.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日的回應
Thank you for the 5 out of 5 rating! We're delighted to hear you found our place clean and quiet. Your satisfaction is our priority.

10/10 優異

Alex

於 2023 年 10 月住了 1 晚
General Manager 於 2024年1月2日的回應
Absolutely delighted with your perfect 10! Thank you for your glowing rating.

10/10 優異

Alex

於 2023 年 11 月住了 3 晚
General Manager 於 2024年1月2日的回應
Perfect 10! Thank you for your outstanding rating.

8/10 不錯

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Going to Rochester for Christmas shopping, I found this location to be a good choice- very close to Apache Mall and it helped that I figured out the location on a map before I left. The breakfast was always good, and I enjoyed having a whirlpool tub in my room. The one thing that was frustrating was trying to figure out the heating unit in my room. It always seemed like I had cool air blowing, which wasn't good because I woke up one morning feeling that I was catching a cold. Otherwise, it was a very enjoyable time at this location.
於 2023 年 12 月住了 4 晚
General Manager 於 2024年1月2日的回應
Thank you for the positive feedback! We're glad you found our location convenient for Christmas shopping, enjoyed the breakfast, and appreciated the amenities in your room. We apologize for any inconvenience with the heating unit and appreciate your understanding. We hope to welcome you back for another enjoyable stay!

10/10 優異

Joseph

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月2日的回應
We're thrilled to receive a perfect 10 from you. Thank you for your stellar rating! We hope to welcome you back for another enjoyable stay.

6/10 一般

Ellie

不滿:住宿狀況
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月2日的回應
Thank you for your feedback. We aim to make your next stay even better.

6/10 一般

Darrin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Didn't get the room I reserved but the desk clerk was apologetic.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月14日的回應
Thank you for your feedback, and we apologize for the inconvenience of not receiving the room you reserved. We appreciate your understanding, and we're glad the desk clerk was apologetic. Your comments are valuable, and we'll use them to improve our service. We hope to have another opportunity to provide you with a better experience in the future.

10/10 優異

wayne

讚好:整潔度、職員與服務和住宿狀況
clean, easy check in , easy parking, nice breakfast, shuttle service to Mayo clinic
於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月14日的回應
Thank you for the perfect score! We're thrilled to hear that you had a clean and comfortable stay, and that the check-in process, parking, breakfast, and shuttle service to the Mayo Clinic all contributed to a positive experience. We look forward to welcoming you back!

8/10 不錯

Jodi

家人同遊, 商務旅客
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
General Manager 於 2024年3月5日的回應
Thank you for your feedback! We appreciate your rating and are glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're committed to making your next stay even better.

10/10 優異

Travis

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great visit
It was a nice stay. Would suggest to others.
於 2023 年 12 月住了 3 晚
General Manager 於 2023年12月8日的回應
Thank you for the perfect rating and positive feedback! We're delighted you enjoyed your stay and appreciate your recommendation.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月8日的回應
We're thrilled to hear you gave us a perfect 10! Thank you for choosing us, and we hope to welcome you back soon.

10/10 優異

scott

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice staff and nice rooms
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月8日的回應
We're thrilled to receive your 5 out of 5 rating! Thank you for highlighting our nice staff and rooms. We aim to provide a pleasant experience, and we look forward to welcoming you back in the future.

10/10 優異

Debra (Eagan)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月8日的回應
Thank you for the fantastic 5 out of 5 rating! We look forward to hosting you again!

10/10 優異

Xiaotong

讚好:整潔度、職員與服務和住宿狀況
Clean
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月8日的回應
Thank you for your excellent 5 out of 5 rating! We're delighted to hear you appreciated our commitment to cleanliness.

8/10 不錯

Joseph (LEES SUMMIT)

家人同遊
讚好:整潔度、職員與服務和設施服務
Very friendly staff throughout our stay. Breakfast was good and hot every day and always refilled quickly. Hot tub was not working but pool was usable but small. Our room was clean and kept up throughout our stay. Shower had low water pressure no matter what time you took a shower, but it did the job. Would stay here again.
General Manager 於 2023年12月8日的回應
Thank you for sharing your detailed feedback! We're pleased to hear about the positive aspects of your stay, such as the friendly staff, good breakfast, and clean rooms. We appreciate your understanding regarding the hot tub and water pressure in the shower. Your comments are valuable, and we'll use them to improve our services. We look forward to welcoming you back on your next visit!

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff especially
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月26日的回應
Fantastic! We're delighted you had a 5-star experience, especially with our staff services. Thank you for your positive feedback!

6/10 一般

Chauntel

讚好:整潔度、職員與服務和住宿狀況
The front desk clerk was wonderful she was very friendly and helpful the room was super cute and clean but I wanted to rest and was unable to due to lots of running and noise from the kids next door and above me I just didn’t have the energy to go and have my room changed I would suggest if you go here to relax make sure your room is not next to a party
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月26日的回應
Thank you for your feedback. We're glad you found our front desk clerk wonderful and enjoyed the cleanliness of the room. We apologize for the disturbance caused by noise; your comfort is important to us. Please feel free to let us know about such issues during your stay so we can address them promptly. We hope to have the opportunity to make it up to you in the future.

8/10 不錯

Linda

讚好:職員與服務和客房舒適度
Remodel is nice but a little sloppy with paint and borders..some cleanliness issues in hall and elevator
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月26日的回應
Thank you for bringing these concerns to our attention. We appreciate your feedback on the remodel, and we apologize for any inconvenience caused by the paint and border issues. We take cleanliness seriously, and we will address the concerns in the hall and elevator immediately.

8/10 不錯

Melanie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月26日的回應
Thank you for the feedback! We're pleased to hear your overall experience was positive, scoring an 8 out of 10. If there's anything specific that would have made it a perfect 10 for you, or if there are areas where we can improve, please feel free to share. We value your input and look forward to serving you even better in the future.

8/10 不錯

Melanie

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月26日的回應
Thank you for the feedback! We're pleased to hear your overall experience was positive, scoring an 8 out of 10. If there's anything specific that would have made it a perfect 10 for you, or if there are areas where we can improve, please feel free to share. We value your input and look forward to serving you even better in the future.