Rockaway Townsquare

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

The location of this hotel is superb! The staff and hospitality were excellent. The lobby lounge has an Italian inspired menu and the drinks were well made. But it is a stretch to call it a restaurant. The hotel in general appears “tired” however. The photos displayed for advertisement purposes are outdated and not current. The lobby furniture and flooring is visibly worn and past their prime. The room: The bed was very comfortable! The towels provided were in good shape, too. The carpet is stained beyond the shampooing efforts and plain just worn out. The faucets which were at one time really pretty are in bad condition, loose and the granite counter, especially around the sink, is worn out. The furnishings in the room were similar to the lobby furniture showing visible wear and cushions collapsed and ill shaped - just well worn. The rating of 4 stars is a stretch to say the least. It’s time for some investment in decor and finishes.

Great location and well maintained. Good size rooms, clean washrooms and comfortable beds.