Macaé SESI Macaé Hotels

"I stayed in a high-end executive suite at this hotel for 7 days, expecting a comfortable and relaxing experience while attending a friend’s wedding. Unfortunately, the stay turned into a complete disappointment. Throughout the entire week, we had no hot water in the shower—something that should be basic, especially for a hotel in this category. The AC unit was also leaking into the bedroom, which made the space uncomfortable and forced us to use towels to clean up the water. Speaking of towels, after using them to deal with the leak, housekeeping failed to replace them promptly. I had to request new towels three separate times, and they were still not provided in time, delaying me while I was trying to get ready for a wedding event. The hydromassage bathtub, one of the features that justified booking this suite, was completely non-functional. There was no water pressure and no hot water to fill it. When maintenance was contacted, they stated that the entire tubulation system needed to be replaced—meaning this issue was not new and clearly had not been addressed before our arrival. The explanation given by staff—that the room had not been inspected for days or even weeks prior to our stay—is simply unacceptable. It reflects a serious lack of maintenance and quality control, especially for what is marketed as a premium accommodation. What was supposed to be a special and enjoyable trip turned into a stressful and frustrating experience. I would not recommend this hotel, pa"

"We had a very mixed experience at Own Búzios. While the staff was initially very kind and the location is excellent conveniently across from a grocery store and easy to get around the room and maintenance issues were disappointing. We were first checked into a room with a shared bathroom despite booking a Premium Double. Once rectified, the second room had a broken AC. We eventually landed in a third room that felt quite run-down with stained sheets. The garden was poorly maintained, with high weeds and even mushrooms growing on the porch. The main positives were the very comfortable bed, a nice pool area for a post-beach swim, and the friendly initial welcome. However, these were overshadowed by a lack of property maintenance and a repetitive breakfast that seemed recycled over our four-day stay. Another down side m was the checkout experience where we were presented with an open bar tab. It felt like they tried to charge us for our "complimentary" welcome drinks, and the staff seemed irritated when we disputed it. Next time, I’ll likely try one of the nearby pousadas instead."

"I didn’t use the pool"

"Room Ok, good price"

"Check in took a long time, pool was shallow and the place was dated"

"infinity pool, nice breakfast all in all everything great "

"Fantastic!"

"Kind and friendly staff. Very welcoming. Always attentive "