Property amenity

Reviews of Best Western Plus Atrium Inn

2.5 out of 5
Best Western Plus Atrium Inn
17401 IH 35 N, Schertz, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 880 reviews" "
Rating 8 - Good. 257 out of 880 reviews" "
Rating 6 - Okay. 96 out of 880 reviews" "
Rating 4 - Poor. 32 out of 880 reviews" "
Rating 2 - Terrible. 22 out of 880 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great and convenient for work for me. It’s poorly located for going anywhere else
Stayed 3 nights in May 2024
Response from Hotel Manager on 8 May 2024
Dear Ryan,Thank you for your positive rating and feedback! We're pleased to hear that our hotel is convenient for your work needs. We understand that our location may not be ideal for other activities, and we appreciate your understanding. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. We value your feedback and hope to continue providing you with great service during your future stays!Sincerely, Hotel Manager

10/10 Excellent

Valerie, Universal City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice! Especially George and the lady’s that clean my room. They were the best!!!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Valerie,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great overall stay with us and that our staff, especially George and the housekeeping team, made your experience memorable. We'll be sure to pass along your compliments to them. Providing excellent service is important to us, and we're glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a few things to do before attending my purpose for being TX. Everything was so conveniently close. Love the shampoo etc being in shower dispensers. Fragrance was nice, im very sensitive.to scents.i also chose hotel for price and proximity from where I needed to be. Thankfully it wasn't in the midst of the construction.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Donna,Thank you for the excellent rating and for sharing your positive experience! We're thrilled to hear that our hotel's convenient location, amenities such as the in-shower dispensers, and pleasant fragrance made your stay enjoyable. We understand the importance of a comfortable and convenient stay, especially when you have activities planned, and we're glad we could meet your expectations. We appreciate you choosing us for our price and proximity to your destination. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear April,Thank you for the excellent rating! We're delighted to hear that you enjoyed a nice and quiet stay with us. Providing a peaceful environment for our guests is important to us, and we're glad that we could meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the setting of the whole Hotel...Will definitely be back
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Laura,Thank you for sharing your feedback! We're delighted that you loved the setting of our hotel and had an enjoyable experience overall. We look forward to welcoming you back for another wonderful stay in the future. Your satisfaction is our priority, and we appreciate your loyalty.Sincerely, Hotel Manager

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance to place to eat
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Jack,We’re glad to hear that you appreciated our hotel’s convenient location within walking distance to eateries. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Old hotel but nicely kept inside. Management was unfriendly. The bathroom/laboratory is too small. This size is only good for 1 person and no more. Room has 2 queen beds but no bathroom space.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Joanna,We appreciate your feedback and are glad to hear that you found our hotel nicely kept. We apologize for any perceived unfriendliness from our management and the inconvenience caused by the size of the bathroom. We will take your comments into consideration as we continually strive to improve our guest experience.Sincerely, Hotel Manager

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Kerri,We’re thrilled to hear that you rated us 5 out of 5 and enjoyed our pool. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Sarah

Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Sarah,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Dandy

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Dandy,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Mandi

Travelled with family
It’s just okay. Staff was fine, property is dated. There was a giant wad of hair in the tub keeping it from draining. The walls are paper thin and we could hear next doors conversations as well as traffic noise.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Mandi,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the dated property, drainage problem, and noise disturbance. We take your comments seriously and will work to address these issues to improve our guests' experience. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Michael,Thank you for your perfect rating and for recognizing our staff! We're thrilled to hear that you had a great experience with them during your stay. Providing excellent service is a priority for us, and we're glad our staff met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Lawrence,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

ShaRonne, Pomona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and interior design was old but, the property was kept up nicely. Great breakfast menu and options. Quiet property near many restaurants.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear ShaRonne,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed your stay with us and found our property well-maintained despite the older interior design. It's fantastic that you enjoyed our great breakfast menu and options, as well as our quiet location near many restaurants. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good Staff was friendly. Only complaint would be the shower head in our room needed to be cleaned or replaced. Would stay again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Belinda,Thank you for your review. We're glad to hear that you found our property good and our staff friendly. We apologize for the inconvenience with the shower head in your room. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Such a clean and beautiful atrium pool with seating outside. Pleasantly surprised and loved it, will stay again. Clean room and property, hot breakfast and friendly staff.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Heather,Thank you for your glowing review! We're thrilled to hear that you enjoyed our clean and beautiful atrium pool, along with the pleasant surroundings and friendly staff. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Amenities
There were plenty of stores close to the property
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Jessica,Thank you for your perfect rating! We're glad to hear that you found our location convenient, with plenty of stores nearby. We strive to provide our guests with a convenient and comfortable stay, and we're delighted that our location met your needs. We hope to have the pleasure of welcoming you back for another excellent stay in the future! We're here to ensure you have a wonderful experience every time you stay with us!Sincerely, Hotel Manager

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Richard, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Arby's, Whataburger, Wendy's
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear SANDRA,Thank you for your positive rating and feedback! We're glad to hear that you found our hotel conveniently located near Arby's, Whataburger, and Wendy's. Providing easy access to dining options is important to us, and we're delighted that our location met your needs. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Ryan,I appreciate the five stars you gave me. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

8/10 Good

Judy

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Judy, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The management staff was amazing at handling an issue that we had with another person staying. They calmly listened to both sides. And handled it amazingly.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 14 Feb 2024
Dear Mark,Thank you for your perfect rating! We're glad to hear that our management staff handled the situation effectively and professionally. Ensuring a safe and comfortable environment for all our guests is important to us, and we're pleased that we could resolve the issue to your satisfaction. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Badawy

Stayed 1 night in Feb 2024
Response from Hotel Manager on 14 Feb 2024
Dear Badawy, Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Jose, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet and enjoyed overnight stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Eileen,Thank you for your perfect rating! We're delighted to hear that you enjoyed a quiet overnight stay with us. Providing a peaceful and comfortable environment for our guests is important to us, and we're glad we could meet your expectations. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Heather,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Mike

Liked: Cleanliness
Well kept. Nice stsff
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Mike,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel well-kept and that our staff was nice. Maintaining a high level of cleanliness and providing friendly service are priorities for us, and we're glad to know we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Appolonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the elevator wasnot working properly, that’s the only problem.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Appolonie,Thank you for the 5 out of 5 rating! We appreciate your positive feedback. We apologize for the inconvenience with the elevator and assure you that we'll address the issue promptly. Your satisfaction is important to us, and we look forward to welcoming you back for an even smoother experience on your next visit!Sincerely, Hotel Manager

8/10 Good

Erin

Liked: Amenities
The elevator needs to be checked out. I was so afraid I’d get stuck I took the stairs. Pool and hot tub were super nice!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Erin,Thank you for your positive rating and for highlighting our pool and hot tub. We apologize for the inconvenience caused by the elevator. Your safety is our priority, and we will ensure the elevator is thoroughly inspected. We appreciate your feedback and look forward to serving you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
4.5 stars softer is desired
This was a good trip. Always stay here. The best breakfast, friendly Plenty towls . Beds are too firm for us.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Susan,Thank you for your positive review and feedback! We're glad to hear that you had a good trip and always chose to stay with us. We appreciate your comments about the breakfast, friendliness, and ample towels. Your feedback regarding the bed firmness is noted, and we'll certainly consider it for future improvements. If there's anything else you'd like to share or if there's anything we can do to make your stays even better, please feel free to let us know. We value your input and look forward to serving you again!Sincerely, Hotel Manager

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautifully maintained, cleaned and decorated for Christmas. There was a heated indoor pool that my sons enjoyed in a vintage-looking atrium surrounded by tropical plants. The surrounding area gives no clue to how amazing this place is inside.
Response from Hotel Manager on 28 Dec 2023
Dear Susannah,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the beautifully maintained and decorated property, as well as the heated indoor pool in the vintage-looking atrium. It's always our goal to provide a pleasant and enjoyable experience for our guests, and we're glad we could achieve that during your stay. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Shelby

Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Dec 2023
Dear Shelby,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Troy

Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Troy,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to welcome you and look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a clicking noise from the fridge. The hotel is old and little outdated. The staff friendly, room smelled good, bed clean, coffee machine was awesome! The pool and hot tub was a nice addition small and old but nice time. The breakfast was great amazing waffles you make yourself!!! Would stay here again. Paid 155 for the night
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Marc,Thank you for the detailed 5-star review! We appreciate your feedback about the clicking noise from the fridge and the aging aspects of the hotel. We're glad to hear that the staff was friendly, the room smelled good with a clean bed, and you enjoyed the coffee machine. It's wonderful that you had a nice time at the pool and hot tub, and the breakfast with self-made waffles exceeded your expectations. We value your input and look forward to hosting you again. If there's anything specific you enjoyed or any suggestions you have, feel free to share!Sincerely, Hotel Manager

8/10 Good

Steven

Travelled with family
Liked: Staff & service, property conditions & facilities
Would stay again in an interior room.
Overall all a good experience because of the friendly and help full staff and the location. Booked through a third party and was given a room on the outside perimeter where the noise from the highway was disturbing. The carpet was also stained so I notified the staff who said they would take care of it and that I wouldn't be charged. Cleanliness and service was excellent as well as the hot breakfast.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Steven,We're glad to hear that you had an overall good experience, appreciating the friendly and helpful staff as well as the location. We apologize for any inconvenience caused by the noise from the highway and the stained carpet in the exterior room. It's positive to know that the staff addressed your concerns promptly and that you found cleanliness, service, and the hot breakfast to be excellent. We value your feedback and hope that, in the future, we can provide you with an interior room for a more enjoyable stay. Thank you for choosing us, and we look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 17 Nov 2023
Dear Guest,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 Good

eric

Travelled with family
Liked: Cleanliness
The atrium in the center of the property with a pool, jacuzzi plants, two palms trees and seating was pleasant (the pool was undergoing repairs.) Located near plenty of shopping and dining.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear eric,Thank you for taking the time to share your feedback. We're glad to hear that you found our atrium with the pool, jacuzzi, and plants pleasant, despite the pool undergoing repairs. We appreciate your positive comments about the location being near shopping and dining. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Sebastien Joseph

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Pool was not operational
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Sebastien Joseph,We apologize for the inconvenience of the pool not being operational during your stay. We understand the importance of this amenity, and we're actively working to resolve the issue. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Ma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised with the service and the cleaning of the property and the breakfast so far is the best one I have experienced after the pandemic. They have a variety of options. This will definitely my place when I come back to San Antonio.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Ma,Thank you for the perfect 5/5 rating! We're delighted to hear that you were pleasantly surprised by the service, cleanliness, and breakfast options during your stay. It's great to know that we exceeded your expectations, and we appreciate your kind words. We look forward to being your go-to place when you return to San Antonio. Safe travels, and we can't wait to welcome you back!Sincerely,Hotel Manager

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 4 Nov 2023
Dear Raul,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Carol,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Lorri

Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Lorri,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Hector

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always get great service.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 20 Oct 2023
Dear Hector,We appreciate your perfect rating and your loyalty to our service. Providing great service is our top priority, and we're delighted to have earned your trust. We look forward to continuing to serve you, and if you have any specific comments or suggestions, please feel free to share them.Sincerely, Hotel Manager

8/10 Good

David, Krum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like was the fact Housekeeping did not read (or chose not to read) the "Privacy Please" sign on our door. We were checked in for 2 nights so the first morning we wanted to sleep in. Housekeeping knocked on our door early, waking us!! She only spoke to me in Spanish so I don't even know what she was saying.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear David,Thank you for your 4 out of 5 rating and for sharing your feedback. We apologize for the inconvenience you experienced with housekeeping not respecting your "Privacy Please" sign. Your feedback is important, and we will address this issue to ensure a more comfortable and respectful experience for our guests. We appreciate your comments, and we hope to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Angela

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable here. The inside pool and spa were well kept. Even the small touches like the music playing softly in the hall to the fruit parfait bar at breakfast made our stay extra special!
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Angela,Thank you for the perfect 5 out of 5 rating and your wonderful feedback! We're delighted to hear that you were very comfortable during your stay and that you appreciated the well-kept pool and spa, as well as the thoughtful details like the music in the hall and the fruit parfait bar at breakfast. Your positive experience is important to us, and we look forward to providing you with more special stays in the future.Sincerely, Hotel Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 13 Oct 2023
Dear Lori,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was very clean and quiet. Check in was quick and the people behind the counter were friendly and he helpful.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear Amy,Thank you for the perfect 10/10 rating! We're delighted to hear that you found our hotel clean and quiet and had a smooth check-in experience with friendly and helpful staff. We look forward to welcoming you back for another outstanding stay in the future. Your positive feedback is greatly appreciated!Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Guest,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager