2/10 Terrible
Kimberly W.
26 Jul 2018
Rude and unprofessional
Rude and unprofessional when a situation arose. We were yelled at, belittled, threatened, couldn’t finish a sentence to ask questions or explain anything and had crying children by the time we walked back to the cottage from the pool one evening. It was a mis-understanding on our side and we fully understand, but it could have been handled in a much more adult manner!
The Evolve agent was nice and helped us work through the situation and apologized on the owner’s behalf. We left the next morning and got our money back for the other nights we had booked. Luckily, we were able to find a different place on such short notice and it ended up being nicer and without the long drive to all the attractions.
The cottage was nice, but I would not suggest this place to anyone based on my experience!
Kimberly W.
Stayed 4 nights in Jul 2018