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德州聖安東尼奧拉克蘭/海洋世界希爾頓惠庭酒店的評價

3 out of 5
德州聖安東尼奧拉克蘭/海洋世界希爾頓惠庭酒店
9911 Ingram Road Bldg B, San Antonio, TX

評價

8.8

優異

10 分評分，優異；523 則評價中有 317 則" "
8 分評分，不錯；523 則評價中有 116 則" "
6 分評分，一般；523 則評價中有 49 則" "
4 分評分，欠佳；523 則評價中有 17 則" "
2 分評分，很差；523 則評價中有 24 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
Love the design of the place the room was pretty clean for the exception of the restroom it wasn’t super dirty but it wasn’t clean clean. Customer service was good. Water at the pool was a little cool but the pool area is pretty warm. While we swam there was a light that popped out and everyone got out in fear of being electrocuted.
於 2024 年 5 月住了 2 晚

8/10 不錯

guillermo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Sabrina

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in. Easy access to food places and seaworld and to downtown San Antonio by car.
於 2024 年 5 月住了 2 晚

10/10 優異

Frances

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brand new and clean. A different concept than what this 62-year-old woman is used to. Very cool.
於 2024 年 3 月住了 4 晚

10/10 優異

Edgar

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like everything
於 2024 年 4 月住了 2 晚

10/10 優異

Ryan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property. Clean. Large rooms. Great breakfast. Would stay again. BBQs were out of order which was a shame.
於 2024 年 4 月住了 3 晚

2/10 很差

Daniel

親子同遊
不滿：整潔度、設施服務和住宿狀況
ZERO STARS. This has been the worst hotel stay l've ever had. After traveling here to visit SeaWorld and out all day with small tired little kids only to come back and have all of our items from the refrigerator and freezer taken, bed linen, towels and washcloths taken. It clearly states that housekeeping comes every other day, which means no one should've been in our room. I'm assuming housekeeping realized that we weren't checked out and stopped removing everything with the exception of our luggage and our children's personalized cups in the refrigerator. But, then they never came back to replace trash bags, linen, towels, or even clean. They couldn't return our sports drinks, waters, sparkling drinks that were in the refrigerator, our costly ice packs, can't replace the food so that's a loss. None of these items can actually be returned as that's disgusting but I'm in so much disbelief. While at the front desk I request bed linen, towels and washcloths and have someone make the bed. This resulted in me making the bed myself as the employee stated they were not very familiar with the process. This happened 4/20 and no resolution has been provided nor have I been contacted by the hotel still on 4/22.

8/10 不錯

Danielle

親子同遊
讚好：整潔度、職員與服務和設施服務
The staff was a delight. And worked with very well us to solve the few issues that came up.
於 2024 年 4 月住了 2 晚

6/10 一般

Zach

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 6 晚

10/10 優異

ROBERT

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was what we expected, clean and well maintained. There was a walmart not too far and a wonderful gameroom across the street for snacks and entertainment for the children. The staff was helpful and friendly.
於 2024 年 4 月住了 3 晚

10/10 優異

Misty

讚好：整潔度、職員與服務和住宿狀況
Foundation issues. Cracks all over the room.
於 2024 年 4 月住了 2 晚

10/10 優異

Maria isabel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Eric

家人同遊
They don’t clean the room even if you ask for it
於 2024 年 3 月住了 6 晚

10/10 優異

Maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nos gustó mucho el hotel, la atención, el personal y el desayuno
於 2024 年 3 月住了 3 晚

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room. Only issue was people above use had kids running in room until 11 at night. This in not a hotel issue, but parents
於 2024 年 3 月住了 7 晚

6/10 一般

Erica

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Estuvo bien
於 2024 年 3 月住了 8 晚

8/10 不錯

Luis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Home2 staff was friendly and answered all my questions. The suite was clean and was able to sleep our 4 kids with no problem.
於 2024 年 3 月住了 1 晚

10/10 優異

isai

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
set up was good parking was very well planed and easy to get to
於 2024 年 3 月住了 1 晚

8/10 不錯

jose

家人同遊
The facility was good, clean, perfect location for Sea World. The only downfall is that breakfast is ALWAYS finishing and “apparently “ the food isn’t restocked. They only serve a certain amount of food and if it finishes before breakfast hours then they WONT restock it. Poor customer service for breakfast. Everything else was great!
於 2024 年 3 月住了 4 晚

8/10 不錯

Jessica

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a nice stay for a family. Breakfast, while busy (spring break week) was always well stocked. Staff was friendly. My two complaints are that the pool was pretty gross- murky water, clumps of hair on pool deck, and enough chlorine fumes to burn your eyes sitting there. Other complaint was loud neighbors whose behavior was addressed after hours, but not fully enforced and thus kept me and 2 of my children up until 2 am. I get that isn’t the hotels fault, just saying it wasn’t fully addressed.
於 2024 年 3 月住了 3 晚

2/10 很差

Neyes

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Deeon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel. Enjoyed the breakfast
於 2024 年 3 月住了 2 晚

10/10 優異

Carly

於 2024 年 3 月住了 2 晚

10/10 優異

Andy

於 2024 年 2 月住了 1 晚

10/10 優異

Jazmin

讚好：整潔度、職員與服務和住宿狀況
Loved the vibe! Clean fun and professional
於 2024 年 2 月住了 1 晚

10/10 優異

Jesus

讚好：整潔度、職員與服務和住宿狀況
Really nice
於 2024 年 2 月住了 2 晚

10/10 優異

romelia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Juan

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Chulki

於 2024 年 1 月住了 1 晚

8/10 不錯

Fernando Díaz

讚好：整潔度和住宿狀況
No realizan la limpieza de la habitación, el costo la incluye y deberían de realizarla.
於 2023 年 12 月住了 4 晚

4/10 欠佳

Larry

不滿：整潔度
The dining area is dirty. Trash all over the floor. Only one Coffee mug in my room and it’s broken
於 2023 年 12 月住了 2 晚

8/10 不錯

Nhon

於 2023 年 12 月住了 1 晚

10/10 優異

Katia

讚好：整潔度、職員與服務和住宿狀況
Every thing was really good!!!
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Mike

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great hotel , nice and clean rooms , and good breakfastbreakfast
於 2023 年 12 月住了 2 晚

10/10 優異

BLANCA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean rooms. Staff helpful and efficient.
於 2023 年 12 月住了 3 晚

8/10 不錯

Anfisa

讚好：整潔度、職員與服務和住宿狀況
The check-in process was quick and straightforward, and the rooms were both clean and comfortable. However, the breakfast experience left much to be desired. Despite arriving before 9, an hour before the scheduled end of breakfast, there were no waffles or cupcakes available when we came downstairs.
於 2023 年 12 月住了 1 晚

10/10 優異

Sidney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was so kind and property was well kept. Breakfast was really good too!
於 2023 年 12 月住了 3 晚

10/10 優異

ystvan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was wonderful except bbq grills not working
於 2023 年 12 月住了 2 晚

4/10 欠佳

Sudhakar

家人同遊
不滿：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Howard

於 2023 年 11 月住了 2 晚

10/10 優異

Odwin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They have an amazing staff and the location is perfect it’s close to everything.
於 2023 年 11 月住了 3 晚

10/10 優異

Jo

讚好：整潔度
於 2023 年 11 月住了 3 晚

10/10 優異

Emily

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer Service was great.
於 2023 年 9 月住了 1 晚

10/10 優異

Penny

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the indoor pool. The kids enjoyed the chance to swim. The breakfast options were amazing. Well worth it.
於 2023 年 11 月住了 1 晚

6/10 一般

adriana

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
toilet was not properly cleaned.
於 2023 年 11 月住了 3 晚

10/10 優異

John

於 2023 年 11 月住了 3 晚

10/10 優異

RAMASWAMY

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was great with friendly staff.
於 2023 年 11 月住了 1 晚

8/10 不錯

Matthew

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The front staff was not helpful at all and actually very stuck up as if we were a burden to coming to the hotel. The breakfast staff were amazing very friendly. The hotel itself was awesome great setup.
於 2023 年 11 月住了 2 晚

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚