Whitsundays Sandy Bay Beach Hotels

"The room was average - nothing special, although in a good location downtown. The views from the pictures in the booking are nothing like what we saw from our hotel room. The bed was comfortable, but we did have a bright purple light shining in from the building across that was visible even with the blinds shut. Our biggest challenge was the check-in with the airport transfer. There was confusion, and it seems like a technology issue, which happens and I can understand that. What was upsetting to my wife and I was the staff and the shuttle driver being rude to us. The shuttle driver was telling us we did not have a hotel reservation (not sure how he would know that). The woman checking us in said that we never talked to anyone from the hotel about an airport shuttle (in which case, I'm not sure how there would be a driver at the airport with our name, picking us up, and bringing us to the hotel). I also offered to explain and show the entire chat history on my phone taking place with staff from the Airlie Beach Hotel to arrange this transfer. This was challenging, as while trying to explain and answer their questions, I couldn't speak a full sentence without being interrupted. It got sorted, eventually, and it seemed like the shuttle driver blamed the hotel for not booking it properly, and the woman at the check-in apologized. But what an abrupt way to be "welcomed" to the hotel. "

"Cute rooms, beautiful views and relaxing pool area. The staff were very welcoming and helpful with everything we needed. "

"Amazing place, incredible view and lots of thoughtful touches around the place. The hosts were very responsive. It’s in a peaceful quiet location just 10 min out of the heart of airlie beach. Highly recommend, will certainly book this place again in the future. "

"Clean room bird feeding was amazing with the kids, nice water park area "

"Beautiful views. Priceless"

"Lovely stay … park was clean and quiet with good facilities.. we got a free room upgrade which was a nice thing for them to do ."

"The property has every amenity and is situated in a beautiful spot with amazing views. We came here to snorkel and were not disappointed. We hired a boat for day trips and cruised the islands, snorkeling on the many reefs. If we do it again we’d hire a skipper with local knowledge to save time. Eventually the weather closed in so we took a tour to Whitehaven and swam there and didn’t snorkel as there’s no reef. It was beautiful. We always wore stinger suits and didn’t have any issues. We would definitely stay in this property again. "

"Beautiful property and stunning views."

"Our stay was just ok. The trash was still full and in the kitchen from the previous guest, there were dead roaches, there were dirty popsicle sticks by the pool. The coffee machine didn’t work either. A staff member did drop a different one by after I let them know. We also had the doorbell ring at 2am and wake everyone in the house… apparently this is common when the batteries run low? Seems like they should be routinely changed to prevent that from occurring. None of these issues are big, but combined are quite a few blunders considering we paid top dollar to stay here."