"We found much of the staff to be somewhat standoffish during our stay. The young man working at the watch bar was really the only employee who consistently engaged with us and made us feel welcomed. On our last day, we had breakfast at Blue Coyote, and although our waitress eventually warmed up to us, it unfortunately happened as we were paying the bill and getting ready to leave.
That said, the stay itself was enjoyable, and the views from our room were absolutely wonderful and one of the highlights of the trip. Overall, while the property and scenery were beautiful, the service experience felt inconsistent and could have been more welcoming throughout our visit."