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"Terrible customer service. I was told directly by the hotel that changing my dates would be okay, but when Expedia asked them to issue the waiver needed, they refused. So in reality they said what sounded nice on the phone, then failed to back it up with action. Very misleading and extremely frustrating to deal with. Friendly at first glance, but completely unhelpful when it actually mattered. I would not recommend this hotel."

"Overnight stop - no fuss close to motorway "

"Perfect location "

"Good location for shops and Quayside, staff were very pleasant and helpful. A bit dated in restaurant side but still has its charm."

"24hr staff helpful. good breakfast."

"Worst stay I have ever had. The first morning at breakfast the plates were so dirty it put us off eating. We literally went through the whole pile and could not find any clean ones. Didn't bother going to breakfast the 2nd morning. There was an odd smell on the first day when we walked into room but it was stifling hot so put the air conditioning on and left it at that. However the next evening when we returned to the room we walked in and there was a clear smell of drugs in the room which we could not get rid of by opening the window. The room below were also extremely noisy and it was quite late by this point. I went to reception and explained about the smell and the noise and she responded as though this was no surprise at all. She just said that if people are smoking even normal cigarettes on the balconies below then it does tend to come into the rooms above. She asked if we wanted to change rooms but it was late at this point and I expected them to actually deal with the situation. However they did nothing at all, not even go to speak to the room below to request they lower the noise levels. They literally take your money when you check in and don't care after that"

"The best option of a pub stay in Beer. Easy parking perhaps not so easy in high season? Nice breakfast room friendly staff "

"The room was beautiful and comfortable. Bed very comfy, best nights sleep in a long time. Breakfast choice exceptional, very well cooked and presented. Staff fantastic. Well done 👏 "

"We were happy with our room apart from it said it was a king, and it was only a double bed. I never find them very comfortable to share. The history of the pub, breakfast room, location and parking were all appreciated. We would recommend it."