6/10 Okay
Melissa M.
10 Jun 2024
Liked: Cleanliness, check-in, location, listing accuracy
Not what it could have been..
Things were good to start. Good communication with the manager. House is older so take that into consideration, but it’s spacious and updated enough, well stocked, great location. One bath is a half, not full, that part of the listing isn’t accurate. On our 2nd full day, pool cleaners came. The guy was taking photos and making calls/texts. Second guy came, I started asking questions. He said it was very dirty, probably hadn’t been running for days. He scrubbed it down, the whole thing turned an awful green, said we shouldn’t swim in it. We were devastated as it was the #1 reason we booked this property. He also told us the owner was receiving messages updating them on the situation. I gave it a couple hours and reached out to the manager. He asked a couple questions and that was it. No apology or any kind of offer to make up for it. We didn’t swim that day and noticed that the pool had stopped running again. The next day they were working on it again and assured us it would stay running. It improved slightly and that evening we swam a little in the shallow end, the deep end was still pretty dark. Saturday morning when we checked out, the pool finally looked fairly clear and inviting. We never heard back from management. The company asked for a review the morning we left, I included all of this, still nothing. Very disappointed to say the least.
Melissa M.
Stayed 4 nights in May 2024