Premium bedding, in-room safe, individually decorated, desk
Check availability

Reviews of The Ambassador Seoul - A Pullman Hotel

5 out of 5
The Ambassador Seoul - A Pullman Hotel
287, Dongho-ro, Jung-gu, Seoul, Seoul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 160 out of 227 reviews" "
Rating 8 - Good. 38 out of 227 reviews" "
Rating 6 - Okay. 15 out of 227 reviews" "
Rating 4 - Poor. 7 out of 227 reviews" "
Rating 2 - Terrible. 7 out of 227 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 8 nights in Mar 2024

6/10 Okay

Karim Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah, Sunnyside

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Mathew, Glendenning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Sohan

Stayed 3 nights in Apr 2024

10/10 Excellent

Holmes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast buffet, well worth the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol Yee Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room described as the pictures. Will go back again next time visiting Seoul.
Stayed 4 nights in Mar 2024

6/10 Okay

Sung Woo, Raleigh

Liked: Cleanliness
Disliked: Staff & service
This hotel has been renivated a few years ago but I could not find much about it. Expedia Platinum was not recongnized at all. Shampoo and body washer containers were not working and had to ask for new ones. I booked an upgraded room but I could not see anything unique about it. Breakfast was good!
Stayed 1 night in Mar 2024
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 19 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize that your experience did not meet your expectations.We will use your opinions as valuable data for hotel management in consultation with relevant departments. Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused. Thank you very much.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Quality experience, as expected of its 5-star status. One complaint: the room was hot (28°C), and since it was wintertime the entire building was set to heat-only. Smartphone and bedside temperature controls indicating "cool" mode and desired temperature had no effect, and I'm not sure why they exist if they don't work. I suppose maybe if I wanted to heat the room to 30°C for some unimaginable reason the control might work for that? To improve the temperature I opened the only window, a small one that opened a crack, and left it open for almost my entire stay. That made the room fall to a low of 23 and average of 26 over three days, which is still pretty warm. Staff provided me with a fan upon request, and I understand that there wasn't anything else they could do. I got the impression that this is just a fundamental issue with their centralized HVAC system or something so either everyone is on A/C or everyone gets heat, and you can't even close the vents in the room. Other than that everything was great, including room service.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

hyun jung

Stayed 1 night in Nov 2023

6/10 Okay

Sung Hee

Liked: Cleanliness, property conditions & facilities
Everything was great except the noise from hotel's renovation. Hotel did notify but it bothered me for all 4 days of our stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Anh

Stayed 2 nights in Oct 2023

8/10 Good

Seungjin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and facilities were amazing. Problem was did not have AC control the whole time and would wake up soaked in sweat. Not sure if this is a korea thing but will call ahead next time to verify.
Stayed 13 nights in Sep 2023

10/10 Excellent

JUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We've stayed here a few times now and we are never disappointed. It's a lovely relaxing place to walk into. The staff deliver an outstanding service, they will always do their best to assist you with any problems. Our room was on the twelfth floor and was amazing. Spotless spacious addressing every detail. However, the room is far too hot for sleeping and never went below twenty six degrees that does need addressing. We had an absolutely wonderful stay and we will be back for sure.
Stayed 1 night in Oct 2023

8/10 Good

JUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedroom far too hot
The hotel offers a brilliant service, nothing is too much trouble. Every member of staff go out of their way to be helpful. However the room is extremely hot 27.5 degrees, we were unable to sleep for the two nights that we were there.
Stayed 2 nights in Sep 2023

8/10 Good

Ying Pik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is quite spacious, providing lots of room for luggage and it's kept very clean. However, the biggest issue was the daily renovations, which started earlier than they had informed us! Every morning during our five-day stay, we were woken up by drilling noises from the floor above, sometimes even before 8:00 a.m., and on a few days, before 9:00 a.m. This was quite annoying.
Stayed 4 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel wow it looks amazing great staff to o, the staff member Daisy really helped me at check in. Although I spent a lot of time working in my room every time I passed through the lobby I saw the restaurants and bar were full of life it was to a very high standard throughout. I tried the room service on my last night and it was great would highly recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing will be there again.
Stayed 12 nights in Aug 2023

10/10 Excellent

Sejung

Stayed 1 night in Aug 2023

4/10 Poor

Morgane

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Noisy ! Even out of the hour announced for renovation !
Stayed 2 nights in May 2023
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 23 May 2023
Dear. Morgane,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize that your experience did not meet your expectations.We will use your opinions as valuable data for hotel management in consultation with relevant departments. Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused. Sincerely,

10/10 Excellent

jin seong

Stayed 1 night in Apr 2023

10/10 Excellent

Duchintav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful. Breakfast is perfect in terms of quality and choices. Room was clean. Sauna and pool and other facilities were impeccable.
Stayed 2 nights in Apr 2023
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 12 Apr 2023
Dear. Duchintav,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.
Stayed 8 nights in Mar 2023
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 12 Apr 2023
Dear. Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

EUNJIN

Stayed 1 night in Feb 2023

2/10 Terrible

SANGSHIN

Stayed 1 night in Feb 2023

10/10 Excellent

?

Stayed 1 night in Jan 2023

10/10 Excellent

Soyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and descriptions of in-room dining could be better. Wish they also had washrags stock in rooms, In my king room I had two large towels, two hand-towels, and a towel for the floor. A wash rag or two would be nice. There was a disposable lufa stocked in the shower, but you can't use that for everything, like shaving or face washing.
Stayed 4 nights in Oct 2022

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice all round
I don't stay in many hotels but this is the nicest I've stayed in! The view from the room was amazing, food was very nice, the bed was very comfortable, and it had a very modern feel to it which I liked. The service was great too.
Stayed 2 nights in Aug 2022
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 1 Sept 2022
Thank you for taking your time to share your valuable experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We always do our best to provide a superior service experience for every customer; therefore, your feedback is valuable to us. We sincerely appreciate that you share your opinion and and hope you have wonderful day. Sincerely,

10/10 Excellent

Chanwoo

Stayed 1 night in Jun 2022
Response from THE AMBASSADOR SEOUL - A PULLMAN HOTEL on 19 Jun 2022
Chanwoo 고객님께, 안녕하십니까, 앰배서더 서울 풀만 호텔입니다. 저희 호텔에 대해 좋은 평가를 해 주셔서 감사합니다. 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다.

10/10 Excellent

Ruken

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes Zimmer mit einem wunderbaren Ausblick auf die Stadt. Sehr gemütliche Betten, haben uns sehr wohl gefühlt. Zimmer wurde jeden Tag liebevoll sauber gemacht. Würde jederzeit diese Hotel empfehlen. Der einzige Minuspunkt, den ich erlebt habe, war mein erster Kontakt an der Rezeption. Die Dame hat zwar ihren Job gemacht, war aber wenig emphatisch. Unser Zimmer war noch nicht bereit, weil wir zu früh da waren. Aber nach einem 12 Stunden Flug, hätte ich mir von der Mitarbeiterin gewünscht, von sich aus mir Alternativen für die Wartezeit anzubieten, z.B das Restaurant etc. Wir wurden einfach weggeschickt und es ging nicht alles schnell genug. Ich hatte nicht das Gefühl, dass ich ein wertvoller Gast bin sondern eher eine Nummer unter vielen.
Stayed 5 nights in Mar 2024

8/10 Good

JUNG SUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Caitriona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sungwon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service.
Stayed 1 night in Mar 2024

10/10 Excellent

KOICHI

Business traveller
Liked: Cleanliness
very good!
Stayed 2 nights in Feb 2024

10/10 Excellent

mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dongmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

minhee

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JEEEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

BEODEUL

Stayed 1 night in Jan 2024

8/10 Good

SUNYI

Stayed 1 night in Jan 2024

10/10 Excellent

PANMO

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
휴식이 필요할땐 호캉스 가 보아요
시설이 편해서 쉬는데 만족이 큰 호텔이었습니다 쉬는 동안 좋은 시간 보냈내요 조식도 다양한 음식 종류로 만족스러웠습니다
Stayed 1 night in Jan 2024

4/10 Poor

jeong hwan

Disliked: Staff & service
남산뷰 했는데, 밤에는 뷰랄게 없는데 너무 껌껌하고 수영장 인당 4만원은 정말 좀 어처구니가 없어요.
Stayed 1 night in Dec 2023

2/10 Terrible

YOUNG PYO

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
역대 최악
새집냄새(TVOCs) 심합니다. 매우 건조합니다. 가장 이해가 안되는건 온도 조절이 아예 안됩니다.(매우 더움) 제가 가본 5성급 호텔 중에 가장 먼지가 많습니다.(창틀에 먼지가 수북...) 룸컨디션이 너무 최악이라 밤 12시쯤 체크아웃하고 집에 왔습니다.(살면서 처음)
Stayed 1 night in Jan 2024

10/10 Excellent

YULA

Stayed 1 night in Dec 2023

10/10 Excellent

YOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023