2/10 糟糕
Shahnaz
与家人及幼儿出行
2023 年 1 月 5 日
不满意：清洁度、员工和服务、住宿条件和设施
First of all the staff were rude.1manger said the card machine not working we will try tomorrow so tried again he said we try later so left our luggage in our rooms came back & another manger locked us out we wer 8 of us including children then he said still not working we need cash so we went to atm got cash & got charged gave it to the manager.the first manger was there said nothing but laugh and day of check out we was having a spa paid in full locked us out and said please leave the premises how rude NEVER EVER STAYING THERE AGAIN the rooms wernt clean bathroom dirty i have pictures staff very rude. they need to be given us compensation for the trouble they put us all threw.if the card machine wasnt working he kept telling us we going to fix it its there fault & funny thing is the time we left he used the card machine on someone so he just wanted cash of us which was £1500 so rude its cost us more because bank charges.Never again good riddance