Four Points by Sheraton Shenzhen

Photo gallery for Four Points by Sheraton Shenzhen

Primary image
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Superior Suite, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Superior Suite, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Overview of Four Points by Sheraton Shenzhen

Four Points by Sheraton Shenzhen

4.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong, 518038

Explore the area

  • Popular LocationHuanggang Border Crossing5 min drive
  • Popular LocationCoco Park10 min drive
  • Popular LocationShenzhen Convention and Exhibition Center11 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)49 min drive

Choose dates to view prices

About this area

Shenzhen

Four Points by Sheraton Shenzhen is located in Futian, a neighbourhood in Shenzhen, and is near a metro station and near theme parks. The area's natural beauty can be seen at Shenzhen Safari Park and Hong Kong Wetland Park, while Splendid China Folk Village and Happy Valley are popular local attractions. Don't miss out on a visit to Window of the World.

What's nearby

  • Huanggang Border Crossing - 5 min drive
  • Coco Park - 10 min drive
  • Shenzhen City Hall - 11 min drive
  • Shenzhen Convention and Exhibition Center - 11 min drive
  • Tai Fu Tai Mansion - 19 min drive

Getting around

  • Futian Checkpoint Station - 10 min walk
  • Hong Kong Lok Ma Chau Station - 13 min walk
  • Hong Kong International Airport (HKG) - 48 min drive

About this property

Four Points by Sheraton Shenzhen

4-star hotel in the heart of Futian
A round-trip airport shuttle, a corner/local shop and a terrace are just a few of the amenities provided at Four Points by Sheraton Shenzhen. Indulge in aromatherapy, hydrotherapy and a massage at the on-site spa. The on-site Asian cuisine buffet restaurant, Taste, features brunch. Yoga classes and aerobics classes are offered at the health club; Four Points by Sheraton Shenzhen also has shopping on site, a coffee shop/cafe and a garden. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • A seasonal outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and an area shuttle
  • ATM/banking services, luggage storage and a gift shop
  • A front desk safe, massage treatment rooms and a reception hall
  • Guest reviews give good marks for the breakfast, overall value and pool
Room features
All 438 rooms offer comforts, such as 24-hour room service and pillow menu, as well as perks, such as laptop-compatible safes and Laptop workspace.
More amenities include:
  • Children's dinnerware and children's books
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch HDTVs with cable channels
  • Fridges, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CNY 35 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station shuttle at scheduled times
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 196 for adults and CNY 149 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Taste
  • China Spice
  • The Lounge
  • 23rd Terrace

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's pool
  • Children's toys
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (12917 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive key retrieval information
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 233.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 196 for adults and CNY 149 for children (approximately)
  • Airport shuttle fee: CNY 500.00 per vehicle (one-way)
  • Self-parking fee: CNY 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 233.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WePay
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Points Sheraton Shenzhen Hotel
Four Points Sheraton Shenzhen
4 Points By Sheraton Shenzhen
Shenzhen Four Points
Four Points By Sheraton Shenzhen Hotel Shenzhen
Four Points Shenzhen
Four Points by Sheraton Shenzhen Hotel
Four Points by Sheraton Shenzhen Shenzhen
Four Points by Sheraton Shenzhen Hotel Shenzhen

Frequently asked questions

Does Four Points by Sheraton Shenzhen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at 深圳福朋喜來登酒店?

As of 26 Sept 2022, prices found for a 1-night stay for 2 adults at 深圳福朋喜來登酒店 on 29 Sept 2022 start from HK$517.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Shenzhen?

Self-parking is available for CNY 35 per night.

What time is check-in at Four Points by Sheraton Shenzhen?

Check-in is from 3:00 PM - 6:00 AM. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Four Points by Sheraton Shenzhen?

Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).

Does Four Points by Sheraton Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 500.00 per vehicle applies.

Where is Four Points by Sheraton Shenzhen located?

Located in Futian, this spa hotel is within 3 mi (5 km) of Shenzhen Convention and Exhibition Center, Huaqiangbei and Coco Park. Dongmen Pedestrian Street and Splendid China Folk Village are also within 9 mi (15 km). Futian Checkpoint Station is 10 minutes by foot and Hong Kong Lok Ma Chau Station is 13 minutes.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 163 out of 472 reviews
5 - Excellent 35%
Rating 4 - Good. 223 out of 472 reviews
4 - Good 47%
Rating 3 - Okay. 59 out of 472 reviews
3 - Okay 13%
Rating 2 - Poor. 19 out of 472 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 472 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit outdated. It sits at the border of China mainland and Hong Kong
Stayed 1 night in Dec 2021

4/5 Good

Verified traveller
Stayed 1 night in May 2021

5/5 Excellent

Ngai Lui
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much better than the last time I stayed at a Sheraton some 10 years ago. Will surely return to it next time. The Chinese restaurant in this hotel has fantastic service and food. After eating there, my family doesn't want to eat anywhere else in the city. We ended up dining there every day throughout our period of stay.
Stayed 1 night in Nov 2020

4/5 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

3/5 Okay

Verified traveller
Liked: Cleanliness, staff & service, room comfort
Everything was ok. Biggest issue for me was the location. It’s inside a free zone. Good for people doing business in the area though.
Stayed 2 nights in Aug 2020

1/5 Terrible

Verified traveller
Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.
Stayed 1 night in Jun 2020

4/5 Good

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

5/5 Excellent

Verified traveller
Stayed 1 night in Dec 2019

4/5 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the property was clean and nice. Staff was helpful.
Stayed 4 nights in Nov 2019

4/5 Good

ALFREDO
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019