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Four Points by Sheraton Shenzhen

Photo gallery for Four Points by Sheraton Shenzhen

Featured image
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Four Points by Sheraton Shenzhen

Four Points by Sheraton Shenzhen

4.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong, 518038

Explore the area

  • Popular LocationShenzhen Convention and Exhibition Center4 min drive
  • Popular LocationCoco Park5 min drive
  • Popular LocationHuanggang Border Crossing5 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)35 min drive

Choose dates to view prices

About this area

Shenzhen

Four Points by Sheraton Shenzhen is located in Futian, a neighbourhood in Shenzhen, and is in the city centre and near a metro station. The area's natural beauty can be seen at Shenzhen Safari Park and Hong Kong Wetland Park, while Splendid China Folk Village and Happy Valley are popular local attractions. Don't miss out on a visit to Window of the World.

What's nearby

  • Shenzhen Convention and Exhibition Center - 4 min drive
  • Coco Park - 5 min drive
  • Huanggang Border Crossing - 5 min drive
  • Shenzhen City Hall - 6 min drive
  • Tai Fu Tai Mansion - 7 min drive

Getting around

  • Futian Checkpoint Station - 10 min walk
  • Hong Kong Lok Ma Chau Station - 13 min walk
  • Hong Kong International Airport (HKG) - 35 min drive

Restaurants

  • Where to eat
  • Taste – Buffet restaurant offering Asian cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • China Spice – Fine-dining restaurant offering Chinese cuisine. Serves brunch, lunch and dinner daily.
  • The Lounge – Open daily.
  • 23rd Terrace – Al fresco dining buffet restaurant offering Asian cuisine. Serves dinner daily.

About this property

Four Points by Sheraton Shenzhen

4-star Shenzhen hotel in Futian, near Shenzhen Convention and Exhibition Center
A full-service spa, an outdoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. All 438 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, fridges and minibars.
Four Points by Sheraton Shenzhen offers 438 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CNY 35 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station shuttle at scheduled times
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 196 for adults and CNY 149 for children
  • 1 1 restaurant and 1 1 coffee shop/cafe
  • 1 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's pool
  • Children's toys
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean

Business services

  • Business centre
  • Computer station
  • Conference centre (12917 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Slippers

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests will receive key retrieval information

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CNY 233.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 196 for adults and CNY 149 for children (approximately)
  • Airport shuttle fee: CNY 500.00 per vehicle (one-way)
  • Self-parking fee: CNY 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 233.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WePay
Noise-free guestrooms cannot be guaranteed

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Points Sheraton Shenzhen Hotel
Four Points Sheraton Shenzhen
4 Points By Sheraton Shenzhen
Shenzhen Four Points
Four Points By Sheraton Shenzhen Hotel Shenzhen
Four Points Shenzhen
Four Points by Sheraton Shenzhen Hotel
Four Points by Sheraton Shenzhen Shenzhen
Four Points by Sheraton Shenzhen Hotel Shenzhen

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 162 out of 470 reviews
5 - Excellent 34%
Rating 4 - Good. 222 out of 470 reviews
4 - Good 47%
Rating 3 - Okay. 59 out of 470 reviews
3 - Okay 13%
Rating 2 - Poor. 19 out of 470 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 470 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Stayed 1 night in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much better than the last time I stayed at a Sheraton some 10 years ago. Will surely return to it next time. The Chinese restaurant in this hotel has fantastic service and food. After eating there, my family doesn't want to eat anywhere else in the city. We ended up dining there every day throughout our period of stay.
Stayed 1 night in Nov 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
Everything was ok. Biggest issue for me was the location. It’s inside a free zone. Good for people doing business in the area though.
Stayed 2 nights in Aug 2020

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.
Stayed 1 night in Jun 2020