Raleigh Shepard House Hotels

"The hotel doesn’t live up to its photos. The elevators were noticeably dirty, our room smelled like cigarette smoke, and the air conditioning wasn’t working when we arrived. We called the front desk and spoke with Melanie, who said the hotel was fully booked so we couldn’t switch rooms, but that an engineer would come up to fix the AC. Forty minutes passed and no one showed up, so we called again. This time we were told the engineer had already reset the thermostat remotely, but the room was still warm and stayed that way all night. We also noticed rooms showing as available online while being told the hotel was at capacity, which was confusing. By then it was past 10:30pm and we were tired, so we let it go. Not a great night’s sleep. The one highlight was the valet team, who were genuinely kind and went out of their way to help."

"Breakfast was free but was poor and from provided options most were not available. Was better to go out for breakfast. Had a huge bar, but was closed both days. "

"For its price, its very clean!! The staff were helpful"

"Enjoyed the roof top but long wait times. I had to 2 free drink tickets but they weren’t given to me at check in so I never used them. My room had all the set up for coffee including a coffee pot but no coffee or creamer. Otherwise enjoyed our stay."

"Very clean, close to everything we needed, and the host was very communicative and accommodating. I highly recommend this property!"

"There was nobody at the front desk to check us in. After a long day of traveling, we did not need to wait to get to our room. There was no housekeeping service even though we were staying 3 nights unless a special request was made. The tv did not work, and when we called for assistance nobody answered. There was no coffee at breakfast as well as waffle batter. Disappointing for the price we paid to stay there."

"The house is great. The immediate neighborhood is not the best, but it is close to downtown and to Duke."

"The house was clean and very nice we weren’t there a whole lot we had came in for the Savannah bananas game so we didn’t use the kitchen was only there really to sleep but we would definitely re book if we were to be in the area again! "

"The kitchen and bathrooms were fully equipped. There were extra towels handy. "