已验证
2/10 糟糕
真实旅客
2021 年 7 月 12 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I used to travel for work. I have easily slept in over 1000 hotel rooms. This was the single worst experience of my life. The room key lock kept malfunctioning and they wouldn’t fix it. They would just give a new key card, which would only work once and tell me to go try it. The room was easily 500m away on a different floor. Being completely jerked around for 6 out 9 days the door mechanisms was finally replaced. But, it took me absolutely loosing my temper and start yelling before this was done. They refused to give me a new room and refused to let me talk to a manager. Also they will completely ignore you if someone is there speaking Turkish and help them immediately. If you don’t speak Turkish or Russian, good luck! There’s much more to tell which started a week before I arrived. But after having hours of my life stolen from this resort I really don’t want to give them anymore of my time.
真实旅客
2021 年 7 月入住 9 晚