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吳哥安納塔拉度假酒店的評價

5 out of 5
吳哥安納塔拉度假酒店

評價

9.4

完美

10 分評分，優異；132 則評價中有 104 則" "
8 分評分，不錯；132 則評價中有 19 則" "
6 分評分，一般；132 則評價中有 4 則" "
4 分評分，欠佳；132 則評價中有 1 則" "
2 分評分，很差；132 則評價中有 4 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

7.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

Shing Yung

讚好：客房舒適度
不滿：職員與服務和住宿狀況
First time experience at Anantara
This hotel is a bit far away from town, however, they offered the free ride service which is incredible! The staff there are very friendly and the bed is extremely comfortable. Some part of hotel is under maintenance right now. This could be very noisy and I made complaint twice and the staff kindly offered me the massage. In general, I feel like some service needs to be improved - e.g. the housing staff will not refill the snack/drinks until you asked them to as well as no one will come to serve you during the breakfast time at the restaurant until you asked them to.
於 2019 年 8 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and tidy place with excellent service. They offer helps whenever needed.
於 2019 年 7 月住了 5 晚
Management Team 於 2019年8月23日的回應
Dear Sir/Madame, Warm greetings from Anantara Angkor Resort! Thank you for your kind comment and we are happy to learn that you have a wonderful stay with us. We hope and we look forward to welcoming you back "home" again. Sincerely,

10/10 優異

Lung yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had an enjoyable and comfortable stay. The staff is very friendly and caring.
於 2018 年 11 月住了 3 晚
Management Team 於 2018年11月13日的回應
Dear Lung Yan, Thank you so much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

Li

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物超所值 适合中国客人出游
有过对比更显得这家酒店的住宿体验无与伦比，房价包含了早餐、日落时分的鸡尾酒、每天无限使用tuktuk往返市区还有机场往返的接送。每天睡前还有两枚柬埔寨特色的甜品赠送。 非常重要这家酒店只有39间套房，还有一名中国籍的员工，所以如果有中国客人入住完全不用担心语言沟通问题。 通过酒店预订了一天吴哥的日出及寺庙之旅，日落淡水湖之旅还有一次在酒店的cooking class。特别是第一天的导游非常的好，讲解仔细，热心。
於 2018 年 9 月住了 3 晚
Management Team 於 2018年10月9日的回應
Dear Li, Thank you so much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

shiyun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很完美
非常好
Management Team 於 2018年4月21日的回應
Dear Shiyun, Thank you very much for your kind feedback toward Anantara Angkor. Our Team Members are trained and developed on permanent basis in order to access to the higher level of service delivery and ensure to anticipate all the needs of our guests, at any moment or occasion. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

Min

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店比想象中的好，是柬埔寨住过最好的酒店，没有之一，床上竟然全是鹅绒的，舒服到爆！下车开一定住这，推荐指数5颗星！
General Manager 於 2016年10月29日的回應
Dear Guest, Greetings from ANANTARA ANGKOR RESORT. Thank you so much for this gracious feedback on Expedia and for sharing it with fellow travelers. At ANANTARA, we are remaining fully committed to deliver the highest level of experiential service to our guest and I genuinely feel contented that we have been able to make your stay a memorable one. Our Team Members are trained and developed on permanent basis in order to access to the higher level of service delivery and ensure to anticipate all the needs of our guests, at any moment or occasion. Thanks again for this ffeedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards, Anthony Borantin

10/10 優異

KIT MAN (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Five star services
Pleasant stay and highly recommend to others!
Socrates 於 2016年7月1日的回應
Dear R0xanna, Thank you so much for this gracious feedback on Expedia and for sharing it with fellow travelers. At ANANTARA we are remaining fully committed to deliver the highest level of experiential service to our guest and I genuinely feel contented that we have been able to make your stay a memorable one. Our Team Members are trained and developed on permanent basis in order to access to the higher level of service delivery and ensure to anticipate all the needs of our guests, at any moment or occasion. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards, Anthony B. General Manager

8/10 不錯

Alfred

讚好：整潔度、職員與服務和住宿狀況
Socrates 於 2016年7月17日的回應
Dear Guest, Thank you for taking the time to review Anantara Angkor Resort. Allow me to reply on behalf of the resort, as we depend greatly on guest feedback, and your experiences are most helpful. We are delighted to read that you enjoyed your stay with us, and have passed along all highlights and comments to our management team. Overall we appreciate that your stay with us was positive and memorable. The areas you mention for improvement will definitely be addressed, and we hope that you return to us and allow us to show you again that we are in the business of turning your vacation into a journey. Together we will ensure that future visits run as smoothly as yours, while also considering where we can continuously improve. The next time you’re planning a trip, we hope you will again consider Anantara Angkor Resort.. With best regards, Management Team

10/10 優異

Nga Chi (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice overall, especially service and room
Very attentive staff, always stand and greet you when you are going out or coming back to hotel. Always helpful. The environment is very peaceful and nice, the room design is trendy and tidy. Very large and comfy bed. The driver and tourist guide contracted by the hotel is of good quality too, they contributed a lot to my nice trip there. However, spa and food are a bit pricey. But complimentary breakfast is very nice, with western and Khmer style.
General Manager 於 2016年8月10日的回應
Dear Nga Chi, Thank you very much for your review of Anantara Angkor Resort. Allow us to reply on behalf of the resort; we depend greatly on guest feedback, and your recommendation is most helpful. Your positive feedback is greatly appreciated and the team will enjoy hearing of your positive memories. You are correct in saying that we have such a special resort here. We constantly explore new ways in which to delight our guests. Hopefully you can return to see even more. The next time you plan your travels we hope you will consider again staying at Anantara Angkor.

10/10 優異

Brian (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常貼心的酒店
酒店的員工非常親切而且貼心，例子如下： (1)有一天要去小吳哥睇日出，酒店職員知道我們將要一早出發，沒有時間回來吃早餐，便主動建議為我們準備早餐籃，讓我們可以邊看日出邊吃早餐。 (2)在泳池遊水上水後會主動奉上生果串和冰水 (3)最後一天我們CHECK OUT 後先到市區吃午飯，及後才回來拿行李上機，回來後他們主動問我們想不想再洗一次澡，之後開了做SPA 那裡的浴室予我們沖乾淨涼才上路，分文不收，在炎熱的柬埔寨可說是一份非常貼心的禮物 再者，酒店和房間的環境都非常舒適，WIFI 也很順，強烈推薦。 酒店的早餐味道不錯，而且用即點即煮的方式(ALL YOU CAN EAT)，有西式或高綿食物可供選擇，可以減少浪費，這點亦非常欣賞。
Management team - Anantara Angkor Resort 於 2016年7月16日的回應
Dear Guest, Thank you very much for your review of Anantara Angkor Resort. Allow me to reply on behalf of the resort; we depend greatly on guest feedback, and your recommendation is most helpful. Your positive feedback is greatly appreciated and the team will enjoy hearing of your positive memories. You are correct in saying that we have such a special resort here. We constantly explore new ways in which to delight our guests. Hopefully you can return to see even more. The next time you plan your travels we hope you will consider again staying at Anantara Angkor. With many thanks, Management Team

10/10 優異

Alexandra (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Six out of five stars for Anantara
I am very pleased by this new boutique resort hotel. Rooms are well designed and furnished. We both love the individual swimming pool for our room. Staff are very friendly and helpful. We ordered room service at our first night here. Food was surprisingly very delicious. I am a frequent traveller and have been to many places in the world. This is one of the best hotels I have ever seen during my vacations.
Socrates 於 2016年7月16日的回應
Dear Guest, Thank you very much for your review of Anantara Angkor Resort. Allow me to reply on behalf of the resort; we depend greatly on guest feedback, and your recommendation is most helpful. Your positive feedback is greatly appreciated and the team will enjoy hearing of your positive memories. You are correct in saying that we have such a special resort here. We constantly explore new ways in which to delight our guests. Hopefully you can return to see even more. The next time you plan your travels we hope you will consider again staying at Anantara Angkor. With many thanks, Management Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
世外桃源
这家酒店给我们的印象相当深刻，唯一的缺点就是比较偏远，很多tutu车不知道怎么去。这是一家非常棒的酒店，在暹粒可算是数一数二的五星级酒店，不过就是有点养在深闺人未识的感觉，客人很少，很多时候有包场的感觉，特别是吃早餐的时候，不是自助的，而是set，一道一道上，我们选了室外的位置，悠闲惬意的吃了两个小时，才觉得不辜负这良辰美景。酒店虽然占地不大，但绝对是精品，一进一出会有中恍如隔世的感觉，彷如置身于与世隔绝的雅士仙居。

2/10 很差

Sharon

不滿：整潔度、職員與服務和住宿狀況
Beware the management here is greedy and likes to rip off tourists. Everything from airport pickup to tours can be up to 5 times what you would pay somewhere else. The facilities do not match the prices. A better value could be found elsewhere. I did not feel relaxed and cared for here instead I felt like I was surrounded by vultures trying to make money off me.
於 2024 年 3 月住了 4 晚
Supratik 於 2024年4月2日的回應
Dear Sharon,Thank you for the review.We are disappointed to learn that you did not enjoy your overall stay with us. We have noted your comments on the pricing of tours and transfers, rest assured our prices are in line with other in the same market.We sincerely do hope the positive aspects of the vacation that you might have experienced will propel you to return to us in the future.Best regardsSupratik GuhaGeneral Manager

2/10 很差

Pablo

家人同遊
不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent private tour and restaurant
於 2023 年 10 月住了 3 晚
Savorn 於 2023年11月2日的回應
Dear Jennifer, Thank you for your kind feedback. We are glad to learn that you have a great stay with us. With best regards,

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We loved this hotel. The place is beautiful and the staff was always there to help. We had free Tuk Tuk service into town so we did not mind that the hotel was not walking distance to town. Breakfast was great and we would stay here again.
於 2023 年 5 月住了 4 晚
Savorn 於 2023年6月15日的回應
Dear John, Very much appreciated this lovely feedback and we are glad to learn that you had a wonderful experience stay with us. We hope and looking forward to welcoming you back soon. With best regards,Savorn Ty Cluster Director of Revenue

10/10 優異

Arti

於 2023 年 2 月住了 3 晚
Ruby 於 2023年3月9日的回應
Dear Valued guest, Thank you very much for taking time to review us on Orbitz. We hope and we are looking forward to welcoming you back to Anantara Angkor Resort on your next trip in Siem reap. Sincerely,

10/10 優異

真實旅客

於 2020 年 5 月住了 2 晚
Ezhu 於 2020年6月2日的回應
Dear Mr. Anonymous, Good afternoon from Anantara Angkor Resort. Thank you so much for your review. We do hope to be able to welcome you later soon to our resort. With best Regards, Ezhu

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice people and great place. Super facilities and great tours
於 2020 年 2 月住了 2 晚
Management Team 於 2020年3月19日的回應
Dear Sir/Madame, Thank you very much for your kind feedback and we are content to learn that you have a wonderful experience stay with us. We hope and looking forward to welcoming you back in the short coming future. Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent resort near Angkor
Excellent all round, quiet location and convenient for Angkor Very good facilities (pool, spa, restaurants, gym)
於 2019 年 12 月住了 4 晚
Sochen 於 2020年1月8日的回應
Dear Valued guest, Thank you very much for your gracious feedback. We delighted to read that you were impressed with you overall experience We hope and we are looking forward to welcoming you back to Anantara Angkor Resort very soon. Sincerely, Management Team

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 12 月住了 5 晚
Sochen 於 2020年1月8日的回應
Dear Valued guest, Thank you very much for taking time to review us on Expedia. We hope and we are looking forward to welcoming you back to Anantara Angkor Resort on your next trip in Siem reap. Sincerely, Management Team

10/10 優異

Maison

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Personalised and Impeccable Service by Anantara
Personalised: we felt at home right away from the minute we were picked up from the airport by a chauffeur in a car equipped with wifi and refreshment. Received immediately by the manager and after a quick tour we were given a wonderful welcoming feet wash at their spa - so refreshing! Room refreshment was all free with refillable crackers and peanuts, with free glow soft drinks and drinking water . A surprise breakfast picnic basket was ready to accompany us to Angkor Wat Sunrise tour the next day. It was a lovely gesture indeed Impeccable- housekeeping was a 10; free tut-tut to market and pub street at any time. The reception and staff always so helpful and genuinely friendly at ALL TIMES. The Spa was totally amazing with a 1 plus one free offer which ended up to be very reasonable. Thank you Anantara Siem Reap for your amazing hospitality! **Dr Maison Rahman
於 2019 年 8 月住了 2 晚
Management Team 於 2019年10月31日的回應
Dear Maison, Thank you for staying at Anantara Angkor Resort and Spa. We appreciate your time to share feedback of your experience. We are pleased to know that you were impressed with your overall experience at the Resort. At Anantara, the team is empowered to go the extra mile in creating great experiences for our guests and your generous appreciation will encourage them to keep exceeding the expectations. We eagerly await your return in the future. Best Regards, Management Team

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful small resort that is quiet and classy. The staff is the best feature, proximity to the airport, sites and downtown are also worthy to mention. All the recommendations from staff were spot on, our private tour of Angkor Wat arranged by the hotel was expensive, but well worth it for this being our first visit. We mentioned at breakfast that this trip was sort of an anniversary present to both of us and that night we came back to find a cake and bottle of champagne waiting for us in the room. The only negative was the description in Expedia mentioned memory foam mattresses, and this was not available. They tried to correct by immediately installing a mattress topper. Just an example of the prompt attention by the staff. Another feature I liked was the cell phone they gave us with all contact details for the hotel installed to use for our stay. Will definitely come back.
於 2019 年 8 月住了 2 晚

10/10 優異

jayson

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
best resort ever!!!
THANK YOU Anantara Angkor Resort for everything! from the birthday cake to the excellent service! I had an amazing time staying there!!!!!
於 2019 年 7 月住了 2 晚
Management Team 於 2019年8月23日的回應
Dear jayson, Warm greeting from Anantara Angkor Resort! Thank you very much for your great feedback and we are glad to know that you have a wonderful experience stay with us. We hope and looking forward to welcoming you back "home" to Anantara Angkor Resort again soon. Sincerely,

10/10 優異

elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The perfect spot
The resort is gorgeous and the employees are wonderful — very helpful and eager to help. The meal we ate at the hotel was our favorite, hands down. Our stay was perfect.
於 2019 年 7 月住了 2 晚
Management Team 於 2019年7月29日的回應
Dear Ms. Elizabeth, Thank you very much for your kind feedback and we are glad to know that you have a wonderful experience stay with us. We hope and we are looking forward to welcoming you back "home" to Anantara Angkor Resort. Sincerely,

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度
We enjoyed our stay very much. We were picked up and dropped off at the airport at no charge. This was all well arranged in advance. Upon reception we were met by a friendly staff. As part of the reception we were given a foot bath and a glass of delicious ginger and lime drink. We enjoyed the many complimentary items such as the mini-bar, including snacks and beer. In the evening a small sweet was left in our room which made the perfect dessert. There is a free tuktuk service to and from anywhere in town. The driver was very nice and accommodating. This range of complimentary services is rare. Most hotels hit you with extra charges for almost everything and the charges are usually excessive. This aspect of the hotel really left a nice feeling. I think it is a big payoff in guest satisfaction at a relatively small cost for the hotel. We stayed at Anantara Riverside in Bangkok and Anantara Bhoput Koh Samui. We like these a lot. However, we felt Anantara Angkor was better in both service and in the quality of the rooms. The rooms are beautifully laid out. Most hotels have rooms that are long and narrow with a small glass area to the outside. That is because it is the most economical way to get that space. The Anantara Angkor rooms were not like that. They had a long wall of glass to the outside. Rounded open space has more light and a better feel & is more convenient. Floors, doors & dividers are beautiful hardwood of top quality. No space to finish this reveiw.
於 2019 年 5 月住了 3 晚
Management Team 於 2019年5月20日的回應
Dear Sir/Madame, Thank you very much for your gracious feedback toward Anantara Angkor's experiences. We feel content to learn that you have a great stay with us. We hope to have a chance to welcome you back home again in the coming future. Sincerely,

10/10 優異

真實旅客

於 2019 年 4 月住了 4 晚
Management Team 於 2019年4月25日的回應
Dear Sir/Madame, Thank you for your kind review and we are content to learn that you're happy staying with us. We hope to welcome you back to Anantara Angkor in the short coming future again.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
บริการดีมากค่ะ สิ่งอำนวยความสะดวกยอดเยี่ยม ไม่ไกลจากสนามบิน
於 2019 年 4 月住了 1 晚
Management Team 於 2019年4月30日的回應
Dear Sir/Madame, Thank you very much for your gracious feedback. We feel content to learn that you have a wonderful stay with us and we are looking forward to welcoming you back to Anantara Angkor again soon. Sincerely,

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
All staffs immediately and surely react on our request. Therefore you have no chance to get stress.
於 2019 年 1 月住了 3 晚
Management Team 於 2019年1月11日的回應
Dear Sir/Madame, Thank you very much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
お部屋の設備、朝食の内容、スタッフの対応等、東京の一流ホテルと変わらない？いいえそれ以上の気遣いを感じました。とても満足のできる一時を提供してくれました。ホスピタリティとは何か？をスタッフ一同が大変よく勉強されているかと推察します。
於 2018 年 12 月住了 1 晚
Management Team 於 2019年1月8日的回應
Dear Sir/Madame, Thank you very much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

mica (bangkok thailand)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
高級ホテル、でもアットホームで居心地のいいホテルでした。三歳の娘を連れての滞在でしたが、スタッフの方が娘の名前を覚えてくださり会うたびに優しく声をかけてくださっていたので、娘も帰りたくないと駄々をこねたほどです。また機会があればぜひ訪れたいホテルとなりました。
於 2018 年 12 月住了 2 晚
Management Team 於 2018年12月14日的回應
Dear Mica, Thank you very much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

camilla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel! The staff is highly professional, friendly and genuinely kind. We would recommend this hotel- you will be sorry to leave them! The facilities are very nice. The rooms are lovely and spacious. Chi restaurant is delicious, and the staff is attentive to cater to your every need! They will go above and beyond. Really good for people who suffer from food allergies. The Chef went to source gluten free soya sauce, baked yummy cookies and adapted any dish I wanted to cater to my gluten allergy. Do try the various activities offered - dining by design (so romantic and magica!), cooking class with the Chef and the tours! They can cater to couples, families and single travellers. Also head into the spa for a truly wonderful massage! The rice body scrub and the dragon fruit wrap are also incredible. Thank you for our incredible holiday!
於 2018 年 12 月住了 4 晚
Management Team 於 2018年12月8日的回應
Dear Camilla, Thank you very much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 11 月住了 3 晚
Management Team 於 2018年11月27日的回應
Dear Sir/Madame, Thank you very much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards, Management Team

10/10 優異

Pascal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
it was outstanding, thank you for everything
於 2018 年 11 月住了 3 晚
Management Team 於 2018年11月24日的回應
Dear Pascal, Thank you so much for this gracious feedback. At ANANTARA ANGKOR we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

Juan Antonio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfecto todo , por mucho el mejor hotel en el que me eh hospedado
於 2018 年 9 月住了 3 晚
Management Team 於 2018年10月11日的回應
Muchas gracias por sus commentarios. We are are pleased to have looked after you. Nos complace que haya disfrutado de su vacaciones.

10/10 優異

Ritu (Columbus OH)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff was extremely attentive and professional. Made arrangements for tours with short notice. Property was beautiful and safe. Would recommend to anyone!
於 2018 年 9 月住了 3 晚
Management Team 於 2018年9月19日的回應
Dear Ritu, Thank you so much for this gracious feedback and for sharing it with fellow travelers. We feel content to know that you have a wonderful stay with us. We look forward to welcoming you back soon at ANANTARA ANGKOR RESORT. Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic Hotel. Must Stay!
Fantastic boutique hotel experience. The best service staff who look after your every need. They are really doing a great job and deserve to be recognized for it
於 2018 年 8 月住了 3 晚
Management Team 於 2018年8月21日的回應
Dear Sir/Madame, Thank you so much for this gracious feedback and for sharing it with fellow travelers. At Anantara Angkor we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. We look forward to welcoming you back to the wonder of Angkor city. Sincerely,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 4 晚
Management Team 於 2018年8月9日的回應
Dear Guest, Thank you for your great feedback. At Anantara Angkor we are remaining fully committed to deliver the highest level of experiential service to our guest and I genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards, Management Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚
Management Team 於 2018年7月31日的回應
Dear Guest, Thank you for your gracious rating our property as 5 of 5. At Anantara Angkor we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thank you again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future.

10/10 優異

LP (New York)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel and very good service
於 2018 年 5 月住了 6 晚
Management Team 於 2018年6月7日的回應
Dear LP, Thank you so much for this delightful feedback and we feel extremely contented that you have appreciated the luxurious facilities and services featured in our property. To deliver a unique and memorable experience is part of our brand promise and the well being and utmost satisfaction of our guest an essential aspect of our mission. Once again, many thanks for sharing this memorable journey with us and the team and myself are looking forward to welcoming you back in Angkor, in the near future. Sincerely

8/10 不錯

ma (熊本県)

讚好：整潔度、職員與服務和客房舒適度
親切な対応。
日本語を話せるスタッフがいるのがありがたかったです。 ただ、自分が泊まった部屋が2日目からWi-Fiが繋がらなくなり、テレビも全く見れませんでした。 それ以外は、料理も美味しいし無料の送迎サービスはありがたいし、言うことはありません。
於 2018 年 4 月住了 3 晚
Management Team 於 2018年5月7日的回應
Dear ma, Thank you for your kind feedback. Your advice has been noted and brought to the attention of our top management and we'll definitely look into this matter and improve our Wi-Fi connection as well as the TV channel programming. Once again, thank you for staying with us and we do look forward to welcoming you back to Anantara Angkor Resort! Sincerely,

10/10 優異

Kamal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service. A bit of mosquito problems. Staff and service were very good.
於 2018 年 3 月住了 4 晚
Management Team 於 2018年3月13日的回應
Dear Kamal, Warm greetings from Anantara Angkor Resort, We are truly grateful for the wonderful things you have said about the hotel, your stay, our people and the facilities offered. We are extremely delighted to have you as an “ambassador” for Anantara and look forward to welcoming you back. Sincerely,

10/10 優異

sungjin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 2 晚
Management Team 於 2018年2月7日的回應
Dear Mr. sungjin, We are truly grateful for the wonderful feedback and rating. We look forward to welcoming you back to Anantara Angkor. Sincerely,

10/10 優異

wael (bahrain)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ia nice recommended place to stay
All in all is excellent. I would like to thank the team for the suprior service and the attention provided to the quality of every room. Offerening a transportation service free of charge is worth highlighting and providing a local mobile phone for each room is very helpful. As an extra note it is worth to install a washing hose at the toilet basin seat.
於 2017 年 12 月住了 3 晚
Management Team 於 2017年12月21日的回應
Dear wael, Thank you so much for this gracious feedback with fellow travelers. At ANANTARA we are remaining fully committed to deliver the highest level of experiential service to our guest and we genuinely feel contented that we have been able to make your stay a memorable one. Thanks again for this wonderful feedback and looking forward to welcoming you at ANANTARA ANGKOR RESORT in the near future. Warmest regards,

10/10 優異

Achal (California)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and personal attention
Anantara Angkor is probably the nicest hotel that I've ever stayed at. The location is great, as are the amenities and room, but it's the services that *really* stands out. From the moment we arrived, till the moment we were dropped off at the hotel, the staff continued to delight us by taking care of anything we needed with a genuine smile on their face. Truly exceptional.
於 2017 年 6 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful calm and relaxing hotel
Gorgeous hotel with very attentive staff and great food! Great place to get away from the tourists and relax.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anantara Suite
とても快適なホテルでした。日本語が話せるスタッフが親切に案内してくれました。レストランもとても美味しかったです。

10/10 優異

Randeep

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Service, good ambience, a good stay
A boutique property with large comfortable rooms. The best part was the personalised service. The operations manager and his team were continuously on the go to ensure each guest was well taken care off at all times. Good help with tour planning and organising was also a key factor in our wonderful experience otb Siem Reap.

8/10 不錯

Susan (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
lovely Anantara, small, boutique atmosphere
Welcoming and comfortable hotel. Food was excellent, although overpriced given the local market.
Anthony 於 2017年1月8日的回應
Dear valuable Guest, Warm greetings from Anantara Angkor Resort! Foremost I would like to genuinely thank you for sharing with fellow travelers this delightful feedback about our boutique resort on Expedia travel The team and myself are feeling extremely contented to have been able to deliver you with the highest level of service and thank you so much for highlighting the signature services and facilities offered by Anantara Angkor Resort. Our brand is striving to deliver personalized and unique experiences to our guests, while ensuring to respect the highest level and performances commanded by the luxury hospitality and the expectations of modern travelers. Thank you again for your loyalty in our brand and I am personally looking forward to welcome you back at Anantara Angkor Resort, during your next stay in Cambodia. Sincerely, Anthony

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel is not maintained at all. Staff are excellet
Very poorly maintained . Room layout is total mess . Only one Restaurent where food is over priced and terrible food . Very disappointed . But staffs service are excellent
Anthony 於 2017年1月8日的回應
Dear Guest, Warm greetings from Ananatara Angkor Resort, I have just received your review on and would like to thank you for this feedback despite of its aggravated essence. Foremost, I would like to deeply apologize for the poor standards of performances and the disagreement that you have experienced, kindly be reassured that, it doesn't reflect in any case neither our quality standards nor the luxury experience that we are striving to provide to our valuable customers. I feel deeply confused about the level of service that has been delivered to you and would like to have the opportunity to address and discuss this matter personally with you and find a suitable solution to rectify the experience you have encountered. My email is aborantin@anantara.com. I would be extremely grateful if you could have the kindness to let me know what would be the best way to contact you in order to solve the present matter. Meanwhile I would like to thank you again for taking the time to write this review and I hope that we will be able to reinstall the trust that you have input in our brand. Many thanks Sincerely, Anthony