I cancel the booking before I check-in. The responses replied by the staff were very brief. It certainly causes misunderstanding. Also, I sent a message on Mar. 2, 3:36 pm, still there is no one reply at Mar. 7 10:47 am. Four days have already passed
It's a great hotel with all the basic things you need. The environment is also quiet with fresh air. The staff was nice and patient. The restaurant right in front of the hotel is very good. But the hotel is not very close to the MRT. You need to walk around 15 minutes from Haw Par Villa station but the route is quite straightforward. And the pillows were too soft for us.