「First, I was charged incorrectly. I paid in person with my credit card, but later discovered my debit card (on file through Expedia) was also charged without my authorization. This was not disclosed during my stay and I only found out after checking my bank statement post trip.
Check-in was poorly handled. The manager was distracted on her phone and had to call another staff member instead of assisting me directly. I was given my key with no explanation of the property or amenities.
There was...
「First, I was charged incorrectly. I paid in person with my credit card, but later discovered my debit card (on file through Expedia) was also charged without my authorization. This was not disclosed during my stay and I only found out after checking my bank statement post trip.
Check-in was poorly handled. The manager was distracted on her phone and had to call another staff member instead of assisting me directly. I was given my key with no explanation of the property or amenities.
There was...
Sarah