外觀

索菲亞洲際酒店 (IHG 旗下酒店)的評價

5 out of 5
索菲亞洲際酒店 (IHG 旗下酒店)
4 NARODNO SABRANIE SQ, Sofia

評價

9.4

完美

10 分評分,優異;531 則評價中有 417 則" "
8 分評分,不錯;531 則評價中有 86 則" "
6 分評分,一般;531 則評價中有 14 則" "
4 分評分,欠佳;531 則評價中有 8 則" "
2 分評分,很差;531 則評價中有 6 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Addy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Kiril Radoev 於 2024年2月4日的回應
Dear Addy,your 10 out 10 score you have given us is highly appreciated. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
It’s great that we got free upgrades for 2 nights. The service is also good. The only thing which might need improvements is the daily room cleaning.
於 2019 年 12 月住了 1 晚
Kiril Radoev 於 2020年1月6日的回應
Dear guest, thank you for the positive review. It is highly appreciated. Your comments about the daily service of the room will be also addressed. I do hope that you will visit us again soon. Best regards, Kiril Radoev Executive Assistant Manager

8/10 不錯

Lau

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Kiril Radoev 於 2019年12月20日的回應
Dear Lau, Thank you for choosing the InterContinental Sofia and for taking the time to rate our hotel. It is much appreciated. I am looking forward to welcoming you back soon. Best regards, Kiril Radoev Executive Assistant Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Kiril Radoev 於 2019年9月12日的回應
Dear guest, thank you for rating us with 10 out of 10. It is highly appreciated. I am looking forward to welcoming you back soon. Best regards, Kiril Radoev Executive Assistant Manager

8/10 不錯

Queenie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店地理位置優越,前往機場和景點都很方便,酒店整體環境舒適,值得推薦的好酒店,下次出差會繼續入住!
於 2019 年 1 月住了 3 晚
Kiril Radoev 於 2019年1月15日的回應
お客様へ お客様のご意見をお聞かせ頂きましてありがとうございました。 お客様のご滞在が無事に楽しまれたとの事、大変嬉しく思っております。 皆様のまたのお越しを心よりお待ち申し上げております。 よろしくお願い致します。 Kiril Radoev Executive Assistant Manager

10/10 優異

JINGJING (China)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay
Great location in the center of Sofia, you can just walk for 3 minutes to see the beautiful Sofia church. Wonderful stay in this wonderful hotel! 5 stars recommend!
於 2018 年 8 月住了 1 晚
Angelo Zuccala 於 2018年8月20日的回應
Dear JINGJING, Thank you for your 5 star rating! I am happy to read you had a wonderfull stay with us. Looking forward to welcoming you back in our wonderful hotel! Kind regards, Angelo Zuccala General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 3 晚
Angelo Zuccala 於 2018年8月12日的回應
Dear Guest, Thank you for staying with us and for the high rating you have given us. Kind regards

6/10 一般

gulzar (dallas)

伴侶同遊
讚好:職員與服務和設施服務
The shower was small and water flows outside the shower stall. Bathroom smelled like sewage back up.
於 2024 年 5 月住了 3 晚
Kiril Radoev 於 2024年5月21日的回應
Dear gulzar,thank you for taking the time to share your experience online. Please accept my apologies for the inconveniences that you have experienced. I do hope that you will give us another chance to show you that we could make it right.Best regards,Kiril RadoevDirector of Operations

10/10 優異

Itzhak (JAMICA)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best location in Sofia
於 2024 年 5 月住了 3 晚
Kiril Radoev 於 2024年5月13日的回應
Dear Itzhak.thank you for taking the time to rate our hotel so high. It is much appreciated.Best regards,Kiril RadoevDirector of Operations

10/10 優異

Vasken

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kiril Radoev 於 2024年5月1日的回應
Dear Vasken,Thank you so much for the high rating you have given to our hotel. We highly appreciate it and we are looking forward to welcoming you back soon.Best regards,Kiril RadoevDirector of Operations

10/10 優異

Izabella (Chicago)

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room with the terrace is stunning! Food in both restaurants is delicious and staff is very nice!
於 2024 年 4 月住了 1 晚
Kiril Radoev 於 2024年4月29日的回應
Dear Izabella,thank you so much for the excellent feedback regarding your recent stay with us.We highly appreciate it and we do hope to welcome you back.Best regards,Kiril RadoevDirector of Operations

8/10 不錯

Lan

多人同遊
讚好:整潔度和職員與服務
Great location in Sofia Center near historic sites. Short walk to major sightseeing spots and restaurants. Good service by the staff. The issues we had was, the back side of the hotel was blocked by buildings. No view at all and we had to keep curtains closed at all times. The electric plug at coffee/tea station was broken, the QR code on TV screen for room service did not work, and when I ordered with menu from their website it turned out the menu was outdated. Small stuff like that. Otherwise it is a great place to stay in the hotel.
於 2024 年 4 月住了 4 晚
Kiril Radoev 於 2024年4月29日的回應
Dear Lan,thank you for taking the time to share your feedback for your recent stay with us. Please accept my apologies for the inconvenience you have experienced with the electric plug and the room service menu. Please be informed that these points have been already addressed by our technical team.We do hope to welcome you back soon.Best regards,Kiril RadoevDirector of Operations

10/10 優異

Phil

於 2024 年 2 月住了 2 晚
Kiril Radoev 於 2024年4月18日的回應
Dear Phil,the excellent rating you have given us is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Galina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kiril Radoev 於 2024年4月18日的回應
Dear Galina,thank you for taking the time to rate our hotel so high. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

4/10 欠佳

CLAUDIO (ROMA)

多人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Hotel nel complesso bello, stanze grande e accogliente. Ho dato solo 2 stelle perché il personale sia reception e ristorante non ha dimostrato la disponibilità, la professionalità e la empatia necessaria per far sentire gli ospiti al loro agio.
於 2024 年 3 月住了 2 晚
Kiril Radoev 於 2024年4月3日的回應
Gentile Claudio,grazie per la recensione riguardante il Suo soggiorno. Il nostro obiettivo è la soddisfazione degli ospiti al 100% e i Suoi commenti sono quindi di grande importanza.Mi dispiace leggere che in questa occasione non siamo riusciti a soddisfare pienamente le Sue aspettative. Le porgo le mie scuse e Le assicuro che contatterò personalmente i responsabili della struttura per conoscere i dettagli della vicenda. Spero che ci concederà un’altra opportunità per dimostrarLe che la Sua soddisfazione è al primo posto tra le nostre priorità.Cordiali saluti,Kiril RadoevExecutive Assistant Manager

10/10 優異

Massimo (Cernusco sul Naviglio)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Kiril Radoev 於 2024年4月3日的回應
Dear Massimo,thank you for giving us 5 out 5 rating. We highly appreciate it.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Leyla

於 2024 年 2 月住了 1 晚
Kiril Radoev 於 2024年2月20日的回應
Dear Leyla,thank you for the high rating you have given to our hotel. We do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Philip

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Kiril Radoev 於 2024年2月8日的回應
Dear Philip,Thank you so much for the five out of five rating that you have given to our hotel. It is much appreciated.Best regards,Kiril Radoev Executive Assistant Manager

8/10 不錯

Youngseok

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Kiril Radoev 於 2024年2月4日的回應
Dear Youngseok,thank you for taking the time to rate our hotel this high. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Nicole

伴侶同遊
讚好:設施服務
於 2024 年 1 月住了 2 晚
Kiril Radoev 於 2024年1月15日的回應
Dear Nicole,thank you so much for the high rating you have given us. We will be expecting you again.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Jim

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I’ll be back!
Great hotel right by Nevsky cathedral. A short walk to vitosha, next to Subway line. Perfect location. Go inside and you’re in an oasis that you’d expect for the intercontinental brand. Extremely comfortable rooms, wonderful staff. The restaurant is great too!
於 2023 年 12 月住了 1 晚
Executive Assistant Manager 於 2024年1月10日的回應
Dear Jim,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril Radoev

10/10 優異

Sergei (Tenafly)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Kiril Radoev 於 2024年1月10日的回應
Dear Sergei,thank you so much for the five star rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

SUNGHEE

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
소피아 내 최고의 호텔 (위치, 청결, 조식 등)
소피아에서 가장 좋은 호텔 중 한 곳입니다. 접근성이 좋으며 availability에 따라 얼리체크인, 레이트체크인 유연하게 가능합니다.
於 2023 年 12 月住了 1 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Sunghee,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

andre

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Andre,we highly appreciate the 10 out of 10 score you have given us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Sanjay

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel, central, and friendly staff.
於 2023 年 12 月住了 2 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Sanjay,thank you so much for the nice words. We hope to welcome you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Somay

讚好:整潔度、職員與服務和住宿狀況
It’s an older hotel but serviceable, staff are friendly and helpful
Kiril Radoev 於 2024年2月20日的回應
Dear Somay,thank you for taking the time to rate our hotel with 5 out of 5. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Kiril Radoev 於 2023年12月21日的回應
Dear guest,thank you for the high rating. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Pekka

於 2023 年 12 月住了 1 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Pekka,thank you so much for the 10 out of 10 score you have given us. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Alejandro (Miami Beach)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Friendly staff.
於 2023 年 11 月住了 2 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Alejandro,thank you so much for staying with us and for sharing your positive experience via Expedia. We are happy that you had nice time with us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Subroto

於 2023 年 11 月住了 2 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Subroto,we highly appreciate the 5 out of 5 you have given to our hotel and we are looking forward to welcoming you back.Best regadrs,Kiril RadoevExecutive Assistant Manager

10/10 優異

Mehmet

於 2023 年 11 月住了 1 晚
Kiril Radoev 於 2023年12月21日的回應
Dear Mehmet,thank you so much for the high rating you have given to our hotel. We do hope to welcome you again.Best regards,Kiril RadoevExecutive Assistant Manager

8/10 不錯

Maya

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Kiril Radoev 於 2023年11月21日的回應
Dear Maya,Thank you for taking the time to rate our hotel. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

8/10 不錯

Shaaron

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location and modern rooms and furniture.
於 2023 年 11 月住了 1 晚
Kiril Radoev 於 2023年11月15日的回應
Dear Shaaron,thank you for choosing our hotel and for taking the time to share your experience online.We hope to welcome you back once your travel plans bring you back to Sofia!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Dean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic hotel!
Fantastic hotel..staff very attentive..Sveda, Duty Manager, was very helpful..Definitely will be back..
於 2023 年 11 月住了 3 晚
Kiril Radoev 於 2023年11月15日的回應
Dear Dean,thank you so much for taking the time to share your positive feedback online. We highly appreciate your nice words and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

María E

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Kiril Radoev 於 2023年11月15日的回應
Dear Maria,thank you so much for the high score you have given us.It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Raymond

讚好:整潔度、職員與服務和住宿狀況
The staff was very accommodating and I enjoyed the clean, quiet, and comfortable facility.
於 2023 年 10 月住了 4 晚
Kiril Radoev 於 2023年10月26日的回應
Dear Raymond,Thank you for choosing our hotel and for the positive feedback that you have shared online. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

JOSE

於 2023 年 9 月住了 3 晚
Kiril Radoev 於 2023年10月26日的回應
Dear Jose,Thank you for taking the time to give such a high rating. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Michèle

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 6 晚
Kiril Radoev 於 2023年10月24日的回應
Dear Michele,thank you for 5 out of 5 rating you have given us. We highly appreciate it. We do hope to welcome you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

8/10 不錯

SAMUEL

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Kiril Radoev 於 2023年10月24日的回應
Dear Samuel,thank you for taking the time to rate our hotel. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Jason

於 2023 年 10 月住了 1 晚
Kiril Radoev 於 2023年11月15日的回應
Dear Jason,we highly appreciate your high score and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Zornitsa

於 2023 年 10 月住了 2 晚
Kiril Radoev 於 2023年11月15日的回應
Здравейте, Зорница,благодаря ви за отделеното време да оцените хотела ни с 5 от 5.Ще ви очакваме отново!Поздрави,Кирил РадоевОперативен мендижър

10/10 優異

Malvina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 7 晚
Kiril Radoev 於 2023年10月9日的回應
Dear Malvina,thank you so much for the high rating you have given to our hotel. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Ali

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel 10/10
Wonderful stay. Great hotel and amazing staff. Thank you for everything.
於 2023 年 9 月住了 1 晚
Kiril Radoev 於 2023年10月5日的回應
Dear Ali,thank you very much for staying with us and for taking the time to share your positive experience online. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Kiril Radoev 於 2023年9月27日的回應
Dear guest,thank you for rating our hotel so high. We highly appreciate it and do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Ivan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, great location and great view (cathedral side)
於 2023 年 9 月住了 1 晚
Kiril Radoev 於 2023年9月25日的回應
Dear Ivan,thank you so much for giving us such a high score. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

john

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 2 晚
Kiril Radoev 於 2023年9月27日的回應
Dear john,thank you so much for staying with us and for taking the time to rate our hotel with 10 out of 10. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Kiril Radoev 於 2023年9月25日的回應
Dear John,thank you for staying with us and for taking the time to rate our hotel so high. We do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

JAAFAR

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Evrey thing Excellent
於 2023 年 9 月住了 2 晚
Kiril Radoev 於 2023年9月20日的回應
Dear Jaafar,thank you for choosing our hotel and for taking the time to share your positive feedback online. We highly appreciate it and we are looking forward to welcoming you back in the near future.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

TAMAR

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Kiril Radoev 於 2023年9月18日的回應
Dear Tamar,thank you for the high rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 優異

Todd

於 2023 年 9 月住了 1 晚
Kiril Radoev 於 2023年9月18日的回應
Dear Todd,thank you so much for rating our hotel with 10 out of 10. We highly value your feedback and we are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager