This hotel is very dirty and it smells bad. When asked for extra sheets, we were told we cannot have any. The cleaning crew also informed us that the hotel is only cleaned weekly and a certain amount of rooms are to be cleaned weekly. The hotel is not cleaned daily and it smells so bad and smell of mold. I was also informed that this hotel shelters people. That may explain the bad smell. The showers were broken. The toilet did not work and our rooms were changed. The second rooms that we were given was just as worse as the first rooms. I doubt if this hotel is up to code. This place was horrible, the service was horrible and I did not enjoy my stay at all.
Helena
於 2025 年 7 月住了 3 晚
8/10 不錯
Nakiyah
伴侶同遊
2025 年 7 月 9 日
讚好:整潔度、設施服務和住宿狀況
Nice and peaceful. Wish they had Netflix and other apps on TV
Nakiyah
於 2025 年 7 月住了 4 晚
10/10 優異
Jeffrey
商務旅客
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
Quiet
Jeffrey
於 2025 年 6 月住了 6 晚
8/10 不錯
Jessica
2025 年 7 月 7 日
讚好:整潔度
Jessica
於 2025 年 7 月住了 1 晚
8/10 不錯
Roxanne
2025 年 7 月 5 日
讚好:整潔度、職員與服務和住宿狀況
Roxanne
於 2025 年 7 月住了 1 晚
10/10 優異
Austin
2025 年 7 月 5 日
Austin
於 2025 年 5 月住了 4 晚
8/10 不錯
Muwmina
伴侶同遊
2025 年 7 月 4 日
讚好:整潔度、設施服務和住宿狀況
The check-in was quick and smooth. Security deposit of $100. The room was nice, clean linen, full size fridge and microwave. Everything was nice and clean. The bathroom...the water was going down very slow in the sink and toilet. It's not a 5 star luxury however it's a clean stay
Muwmina
於 2025 年 7 月住了 1 晚
8/10 不錯
Damion
家人同遊
2025 年 7 月 3 日
不滿:職員與服務
My wife called and asked if we check in early which we were advised we could. Upon arrival an older black woman at the desk rudely snapped at me that she had just started her shift and she would not be checking in anyone. Totally unprofessional and rude she was. Another gentleman actually left and booked somewhere else since he was given the same treatment. The worst introduction/reception I have ever had when checking in. I also thought to book elsewhere. Waited till 4pm then came back to check in. Gave my license and credit card then was told by her how she hated my name(Damion) and how it wa the name of the devil. No apology for her rudeness which just occurred minutes ago. This woman is by far the worst front desk associate I have ever seen. The two other front desk people( 2 Spanish women one younger one older) were the best. Kind and professional. The older black woman. HORRIBLE. FYI Im a middle aged professional black man so as to not confuse anyone. Sonesta should be aware of who they have working for them at reception. I will not return to Sonesta Simply in Somerset at all and I will be sure to advise anyone I know not to book there either.
Damion
於 2025 年 6 月住了 5 晚
10/10 優異
Pranav
2025 年 7 月 3 日
讚好:整潔度
Pranav
於 2025 年 6 月住了 6 晚
8/10 不錯
Seinam
2025 年 7 月 2 日
讚好:整潔度和住宿狀況
Great stay
Seinam
於 2025 年 6 月住了 2 晚
6/10 一般
Demitris
2025 年 7 月 1 日
Demitris
於 2025 年 5 月住了 2 晚
10/10 優異
Jeffrey
商務旅客
2025 年 6 月 30 日
讚好:整潔度、設施服務和住宿狀況
Quiet
Jeffrey
於 2025 年 6 月住了 2 晚
10/10 優異
Jose
2025 年 6 月 30 日
Jose
於 2025 年 5 月住了 1 晚
6/10 一般
Asif
2025 年 6 月 29 日
讚好:整潔度、職員與服務和設施服務
Comfortable stay. Only problem is the strong smell of weed.