加州南部凱悅悠選酒店住宿 | 熱門酒店限時優惠可低至 HK$2,449

"We went there that night, and I was extremely dissatisfied as soon as I entered the room. I asked the hotel to change rooms, but they said they were full and couldn't change even if I was willing to pay extra. Although I was unhappy all night, it wasn't a big deal. But what happened next left me completely baffled. This hotel actually used handwritten check-in forms instead of a self-service computer system. More than ten days later, we were still receiving emails from the hotel urging us to pay for valet parking. But we hadn't used the service at all; we parked ourselves, paid for it ourselves when we left, and we have receipts. But they kept emailing us saying we hadn't paid. We had already sent them all the receipts, but they still kept pressing me for payment. This stay was a terrible experience."

"都挺好的"

"none"

"Good"

"Ok"

"房间比较小，但是床垫和被子非常舒服。离地铁站非常近"

"We stayed for four days and three nights, and our experience was truly outstanding. From the flavorful meals to the sparkling clean pool, the well-maintained environment, and the reliable shuttle service—every detail was thoughtfully handled and exceeded expectations. The only aspect that could use improvement was the service attitude of the night shift front desk staff, who came across as less welcoming compared to the daytime team. A bit more warmth and attentiveness during the night would truly elevate the guest experience. Overall, this hotel is a fantastic choice for families visiting Universal Studios Hollywood. The facilities are family-friendly, the atmosphere is relaxed yet vibrant, and everything is conveniently located. Strongly recommended for a comfortable and enjoyable family getaway!"

"totally is good. but not great"

"Very nice place"