2/10 糟糕
Anthony
与配偶出行
2023 年 7 月 21 日
My husband and I booked to stay at Casa Costabella to celebrate our 1st wedding anniversary and we organised the Paparazzi Apartment Deluxe Suite. However, upon speaking to Ivana (customer representative), we were informed that we shouldn't have been able to book that suite and they were downgrading us to a different suite, which was substantially smaller with no outdoor area. We were disappointed at first but were still happy to stay there as long as we could have the difference in price (as the first suite was more expensive). Ivana said I would have to contact Expedia to organise that, which I did.
Then, out of nowhere, we received confirmation 3 days before we were to arrive in Split that Casa Costabella could no longer honour our booking. I was shocked, appalled and disappointed at their behaviour given how close we were to arriving in Split and that we were more than willing to stay in the downgraded suite. Thankfully within 48 hours (luckily), Expedia relocated us to somewhere much nicer (with better customer service) in the immediate vicinity.
Anthony
2023 年 7 月入住 6 晚