Private kitchen

Reviews of Stone Mill Inn

3.5 out of 5
Stone Mill Inn
271 Merritt Street, St. Catharines, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 731 out of 1000 reviews" "
Rating 8 - Good. 213 out of 1000 reviews" "
Rating 6 - Okay. 37 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old castle feel
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Thank you John, we appreciate the feedback and your generous rating. We look forward to another opportunity to welcome you back.

10/10 Excellent

Margo

Liked: Cleanliness, property conditions & facilities
Excellent service! Suggestion to enhance even more….offer some type of early breakfast solution please
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
Thank you Margo, we appreciate your feedback.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
The property is in a great location with a lot of charm. I love the exposed stone walls and the lobby area. It's a little worn down in some places and could do with a bit of an update. I don't love the fact that the temperature for each room is controlled by the hotel - meaning you can't make it warmer or cooler in your own room. It was 77 in my room and rather uncomfortable. They don't let you open the windows, so there was no way to make it cooler. The staff told me the A/C wasn't on, but they turned the heat off. I wish they would have just sucked it up and turned on the A/C to the rooms because the hallway was much cooler and I could hear the A/C blowing. Overall, it was a good stay, albeit a little sweaty at night.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Michael, thank you for following up with your recent stay. Please know that our system allows for either heat or air and not both at the same time. During this season when it's warm during the day and still cool in the wee hours it becomes difficult to maintenance temperatures in guestrooms. Rooms are generally around 72 F. If we turned the a/c on and the temperature dips below a certain point, the roof top unit kicks off. Typically we turn the heat off completely and we DO allow the guests to open windows if they find their room to warm or stuffy. There is no a/c on in the halls, it's a cold air return where the air is drawn in from outside and passes through a chiller before blowing into the hall. Michael, I fully understand that 77 would be too uncomfortable but we would have been more than pleased to move you to another room where you would have been comfortable. If you would like to contact the hotel directly, I would be more than happy to speak with you more on this.

8/10 Good

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you Jordan, it was a pleasure to have you stay with us.

8/10 Good

Tyler

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Tyler, we appreciate the generous rating!

4/10 Poor

Michelle, Vaughan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Fan in the room was broken so it was very stuffy. Only solution was to open a window which was dangerous as there was no screen on the third floor. Dust was all over the kitchenette surfaces and coffee mugs. No 24hr concierge was inconvenient.
Stayed 2 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Hello Michelle, we apologize for the deficiencies in one of your rooms. I only wish we had the opportunity during your two night stay to correct the issues.

10/10 Excellent

Judy

Travelled with partner
Location
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you Judy, we appreciate the 5 out of 5 rating

10/10 Excellent

Kathy Knight

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you Kathy, we're pleased you are enjoying your accommodations

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Thank you Athena, we appreciate you giving us such a generous rating

2/10 Terrible

Ashita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Hello Ashita , We're sorry to see your stay was so poor. If you would like to reach out to discuss with hotel management we would appreciate more information.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you Shelley!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Thank you Jonathan, we truly appreciate the 5 our of 5 rating you gave us!

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful room!
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Thank you Erika, we're pleased you enjoyed your accommodations, they are popular room types!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, quick check in and quiet clean rooms. Close to Niagara and the ship canal if you're visiting. No complaints. The front desk is not 24 hour, but no worries.
Stayed 2 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you Peter, we appreciate your comments regarding our location.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for the 5 out of 5 rating Diane, it is truly appreciated.

10/10 Excellent

Shirjil

Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Shirjil, we understand you have many choices for accommodation in the area and are pleased you had the opportunity to stay with us.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Excellent food at Johnny Rocco’s. comfortable night sleep. Very clean
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you Lynn for choosing Stone Mill Inn, we appreciate your kind words and will be sure to pass along your praise to Johnny Rocco's staff.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist very friendly, helpful , cheery and made you feel very welcome upon arrival!
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you Brenda, that was Alexandra who checked you in, our newest team member. She's always so cheery and positive, I'll be certain to let her know you were pleased.

10/10 Excellent

teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Inside and outside decor very nice. Staff very friendly.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Thank you Teddy, we appreciate your kind words.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large, beautiful suites. 2nd time staying at The Stone Mill Inn
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
Thank you Kathy, hope to see you soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful antique stone building. Huge, quiet room with kitchenette. Well decorated and very clean.
Stayed 1 night in Mar 2024
Response from Manager on 21 Mar 2024
Thank you Michael for choosing Stone Mill Inn with your most recent visit. We're very pleased you enjoyed your stay.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again. It’s a nice little oasis that’s not too far from home. Perfect little getaway
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you Chris, We're pleased you enjoyed your stay.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend having a romantic weekend getaway at this amazing hotel you will not regret it! It’s a beautiful city and minutes away from Niagara on the lake as well!
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Thank you Brandon not only for the amazing rating but for mentioning our location in relation to Niagara On The Lake, not many people realize we are so close.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooms, large and beautifully decorated. Bed were very comfortable. Staff was very nice, great stay, will be returning.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Thank you Jennifer, we appreciate your kind words and awesome rating!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little gem in St Catherine’s! Staff are lovely and thorough and the place is immaculate!
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Thank you Jennifer for choosing Stone Mill Inn, we appreciate your kind words and look forward to another opportunity to welcome you back.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Thank you Ryan, we're pleased you enjoyed your time with us.

10/10 Excellent

Darrin

Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Darrin, thank you for taking the time to leave us a review, we're glad you enjoyed your stay with us.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Thank you Riley

10/10 Excellent

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding room. Professional staff.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Thank you Diane, we appreciate your kind words

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in great condition, the room was big and excellent! I would stay again!
Stayed 2 nights in Feb 2024
Response from Guest Services on 14 Feb 2024
Thank you Olga, we appreciate your comments. Hope to see you back again sometime soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size room at a reasonable price!
Really impressed by the size of the room and high quality finishes throughout. The privacy was perfect for a couples getaway. The lobby is beautiful!
Stayed 1 night in Feb 2024
Response from Guest Services on 13 Feb 2024
Thank you Martin, we appreciate you taking the time to offer your feedback as well as your kind words.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique inn
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Feb 2024
Thank you Ian, we're very pleased you enjoyed your time with us.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Thank you Kevin, we appreciate the 10 out of 10 rating

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It's the Voltaren of Hotels ? You put it on and you just feel Better !
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Thank you Mark!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five thumbs up
Absolutely love staying here! Beautiful rooms - stunning hotel
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Thank you Melanie, we are so pleased you enjoyed your stay.

10/10 Excellent

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Comfortable room.
Stayed 1 night in Feb 2024
Response from Manager on 4 Feb 2024
Thank you Diane, we're pleased you enjoyed your time with us.

10/10 Excellent

Karen Steele

Stayed 1 night in Feb 2024
Response from Guest Services on 20 Mar 2024
Thank you Karen, we always look forward to your visits.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Thank you Rosa, it's always our pleasure

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night but really enjoyed the property. A unique vibe.
Response from Manager on 31 Jan 2024
Thank you Andrew, we're pleased you enjoyed the Stone Mill Inn and look forward to another time in which to welcome you.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Really nice place, Johnny Rocco's downstairs is nice for drinks too
Stayed 5 nights in Jan 2024
Response from Manager on 27 Jan 2024
Thank you Elaine, we're so please you enjoyed the Inn

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Manager on 11 Feb 2024
Thank you Elizabeth, we're very pleased you enjoyed staying at Stone Mill Inn

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I don’t normally take the time to review places, but felt like I had to. This place was amazing in every single way. Very much would recommend!
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Thank you James! We appreciate you not only taking the time to offer feedback but for your kind words as well.

10/10 Excellent

Ken

Liked: Property conditions & facilities
Good room. If not full put guests at an end away from over the music
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Thank you Ken, we appreciate your feedback.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice place to stay, very comfortable. My only issue would be I could not adjust the temperature. It was really cold this past weekend.
Stayed 3 nights in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you Elaine for the ten out of ten rating. It is much appreciated. We will look into the thermostat settings, right now they are locked on heat so that the A/C cannot be accessed but that should not hamper calling for more heat.

6/10 Okay

Jenn

Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you Jenn

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you for the four star review Christopher. It is much appreciated/

8/10 Good

Lynda

Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Thank you Lynda, we appreciate the generous rating.

10/10 Excellent

Robert and Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms great location and friendly staff Nothing bad to say.
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Jan 2024
Thank you Robert and Roslyn, we appreciate your feedback.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Manager on 31 Jan 2024
Thank you John, your 10 out of 10 rating is much appreciated.

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was super easy, the free self parking is a nice change from other properties. The hotel is gorgeous with large rooms decorated beautifully. Would highly recommend 👌
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Thank you Kelli, we appreciate your kind words.