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"Staff was very helpful in figuring out parking for a weekend stay- what would be best on our budget. We got an early check-in (maybe just luck but it was nice). The rooms are pretty standard but they were clean and comfortable. Safety is obviously important- use a key to take the elevator, etc. The game room area is great- lots of options if you want to come and hang out. The location is terrific, especially if you're doing something in or around VCU. Friendly and helpful staff!"

"On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done. One gentleman who was friendly, seemed to be trying harder than the others, but overwhelmed as they kept leaving him alone. We were not able to enjoy our stay fully due to our room not being ready when we arrived. We were hoping to use the hot tub, which was the main reason we chose the Hilton. Unfortunately, we had to make the decision to skip it. Outside of service and confusion, the hotel was beautiful and clean. Shaun helped us check out and also helped us find some things we needed the next morning. His smiling face and friendly disposition brightened up what would have ended up being a completely disappointing stay. "

"We enjoyed our stay."

"We found the bed very comfortable. No shampoo, coffee, etc. but we were just there to sleep before catching our plane."

"Very disappointed. Rooms are dated and also dirty. Pool and hot tub are not well maintained. "

"The property was clean pet friendly service was excellent "

"Everything was good except for our mattresses. I have never seen a mattress be literally concave before in my life."

"2nd floor smelled like smoke from 20 years ago."

"Great service from friendly and helpful staff. "