Staff members are courteous, empathic and helpful. Rooms are clean. ** Very nice foyer with open ceiling on 2 level, a private lounging area with comfortable sofas and dining table open to all guests, adjoining is a large office station. On the other side of the middle staircase is the breakfast area, again high ceiling open on 2 floor, beautiful high window with a view on Science North center. The only downfall there are no elevators, the rooms are clean however in need of full makeover. After visiting a sick relative in the neighboring hospital, there was Chili or chicken noodle soup in the canteen area, what a thoughtful idea to add that to already a great selection of sandwich and meal. It was comfort for the soul.