住宿設施服務

努薩詩鉑高級服務公寓的評價

4.5 out of 5

評價

9.0

卓越

10 分評分,優異;1374 則評價中有 832 則" "
8 分評分,不錯;1374 則評價中有 410 則" "
6 分評分,一般;1374 則評價中有 82 則" "
4 分評分,欠佳;1374 則評價中有 37 則" "
2 分評分,很差;1374 則評價中有 13 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Robert

伴侶同遊
讚好:整潔度和住宿狀況
Position very good and plenty of dining options close by
於 2024 年 5 月住了 2 晚

8/10 不錯

Jim

讚好:整潔度和住宿狀況
Great location, good service and facilities. EXCEPT for in room media. A niceTV but with NO internet connected downloaded options such as catch up iview, sbs etc, let alone netflix etc. Only TV direct and very basic foxtel. Needed for those rainy days. This was not spelt out in the booking details. Why not? This is taken for granted these days, especially in places like Sebel. Otherwise very good.
於 2024 年 4 月住了 9 晚
Max 於 2024年5月20日的回應
Hi Jim,Thank you very much for taking the time to leave us feedback. We are glad you loved the location and other aspects of the property!We are sorry the in-room viewing didn't meet your expectations, we'll be sure to take you experience on boardWe look forward to welcoming you again to The Sebel

8/10 不錯

Martin

多人同遊
No heated towel rail in bathroom, no exhaust fan in bathroom. Reception staff most helpful.
於 2024 年 4 月住了 7 晚
Max 於 2024年5月6日的回應
Thank you for your review, Martin, we really appreciate your feedback!Towel changes are proved during your daily service and bathroom and beach towels are available at any time by contacting reception. We apologise if this wasn't communicated to you and we look forward to welcoming you back soon to The Sebel Noosa

10/10 優異

Alan

讚好:整潔度和住宿狀況
We like the atmosphere of Noosa and it is great to have many lovely restaurants to visit
於 2024 年 4 月住了 6 晚
Max 於 2024年5月5日的回應
Dear Alan,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Max

10/10 優異

Roger

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Exemplary customer service. Spacious accommodation with first class amenities
於 2024 年 2 月住了 4 晚
Agustina Gianni 於 2024年2月28日的回應
Dear Roger, Thank you for your review!At The Sebel Noosa, we strive to provide an unparalleled experience for our guests, ensuring comfort, luxury, and the highest standard of service.Should you have any specific needs or requests to make your stay even more comfortable, please feel free to reach out to us at any time. Our team is dedicated to ensuring your time with us is memorable and tailored to your preferences.Thank you for choosing The Sebel Noosa, and we look forward to continuing to exceed your expectations.Warmest regards,

10/10 優異

Linda

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Our second visit here and it was perfect! Great location. Superb staff, very patient and helpful. Clean, functional and an exceptionally comfortable bed. Well appointed kitchen with grocery across the street. Safe underground parking. Great value!
於 2024 年 2 月住了 2 晚
Agustina Gianni 於 2024年2月28日的回應
Dear Linda, Thank you immensely for your kind words and for choosing The Sebel Noosa once again for your stay. We are thrilled to hear that your second visit with us was perfect and enjoyable.It brings us joy to know that our team members contributed to making your stay memorable. We take pride in providing clean, functional accommodations with exceptionally comfortable beds to ensure our guests' utmost satisfaction.Your feedback motivates us to continue delivering great value and exceptional experiences to our guests.We look forward to welcoming you back to The Sebel Noosa for your next visit, and we're committed to ensuring it's just as wonderful as your previous stays.Warmest regards,

10/10 優異

Angus

伴侶同遊
讚好:整潔度和設施服務
Excellent staff really friendly and professional.
於 2024 年 2 月住了 1 晚
Agustina Gianni 於 2024年2月17日的回應
Dear Angus,Thank you so much for taking the time to share your experience at The Sebel Noosa. We're thrilled to hear that you found our staff to be excellent, friendly, and professional. Providing exceptional service is at the core of our values, and it's wonderful to know that our team made your stay memorable.We truly appreciate your kind words and your choice to stay with us. If there's anything else we can assist you with or if you have any feedback on how we can further enhance your experience, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back to The Sebel Noosa in the future!Warm regards,

10/10 優異

Timothy

於 2024 年 2 月住了 3 晚
Agustina Gianni 於 2024年2月17日的回應
Dear Thimothy, Thank you for your recent stay at The Sebel Noosa. We greatly appreciate your positive rating! It's fantastic to know that you had a good experience with us.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 一般

Wesley

商務旅客
於 2024 年 2 月住了 2 晚
The Sebel Noosa Team 於 2024年2月18日的回應
Hello Wesley,Thank you for staying at The Sebel Noosa, we look forward to seeing you again soon.The Sebel Noosa Team

8/10 不錯

Anthony

讚好:整潔度和住宿狀況
Staff were great. Excellent location.
於 2024 年 1 月住了 4 晚
Agustina Gianni 於 2024年2月17日的回應
Dear Anthony, Allow me to express our sincere gratitude for selecting The Sebel Noosa for your recent accommodation needs. We are genuinely delighted to hear that your experience with our team members was positive and that you found our location to be of great benefit.It is our steadfast commitment to provide unparalleled service, and we are immensely proud that our team's efforts resonated with you during your stay. Furthermore, we are pleased that the central location of our establishment contributed to the ease and satisfaction of your visit.Your feedback holds immense value to us as we continuously strive to enhance our guests' experiences. We eagerly await the opportunity to welcome you back to The Sebel Noosa for another exceptional stay.Warm regards,

10/10 優異

Penelope

多人同遊
讚好:整潔度和客房舒適度
Sebel is a great hotel. Loved it. However the fountains in the pool are too noisy.
於 2024 年 1 月住了 6 晚
Agustina Gianni 於 2024年2月17日的回應
Dear Penelope, Thank you for choosing The Sebel for your recent stay, and we're thrilled to hear that you loved your time with us.Your feedback regarding the noise from the fountains in the pool is greatly appreciated. We will review this issue with our team to see how we can minimise any potential disturbance while maintaining the ambiance of our pool area.Thank you again for sharing your thoughts, and we hope to have the pleasure of welcoming you back to The Sebel Noosa soon.Warm regards,

10/10 優異

Kate

家人同遊
讚好:整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
The Sebel Noosa Team 於 2024年2月18日的回應
Hello Kate,We are glad you had a wonderful stay with us, and we look forward to seeing you again soon.The Sebel Noosa Team

8/10 不錯

Nicholas

家人同遊
讚好:整潔度和住宿狀況
Rooms are spacious but need an update. Pool is too small for the property. Housekeeping should refill coffee and toilet paper daily.
於 2023 年 12 月住了 3 晚
The Sebel Noosa Team 於 2024年2月18日的回應
Hello Nicholas,Thanks for letting us know where we can do better, and we hope your stay was a pleasant one. We do apologise for the inconvenience with the amenities not being refilled every day.The Sebel Noosa Team

8/10 不錯

Michael

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Our accommodation was very spacious and staff helpful. Patrolled area of Noosa beach across the road. There were some issues with TV and Foxtel that staff seem to be aware of. We would stay here again.
於 2023 年 11 月住了 5 晚

6/10 一般

Melissa

於 2023 年 11 月住了 1 晚

10/10 優異

Donna

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The Sebel was undergoing renovations during our stay. Complimentary secure parking made coming and going easy. The staff were unfailingly professional and personable. The room had a kitchen and laundry. We had river views over the river from our balcony. With the front exiting on to Hastings Street , we were within an easy walk of the cafes and restaurants and the beach itself.
於 2023 年 11 月住了 4 晚
Amelie 於 2023年12月5日的回應
Dear Donna,We very much appreciate your comments regarding your stay at the Sebel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 不錯

Susan

讚好:整潔度和住宿狀況
於 2023 年 11 月住了 2 晚
Laylah 於 2023年11月27日的回應
Hi Susan, Thank you for your review. We hope to welcome you back to Sebel for your next Noosa visit! Regards, Laylah, Assistant Manager

8/10 不錯

Rachel

讚好:整潔度、設施服務和住宿狀況
It was fine. Just a bit messy with the upgrading works going on.
於 2023 年 10 月住了 5 晚

2/10 很差

Rob

不滿:住宿狀況
於 2023 年 10 月住了 3 晚

10/10 優異

Lawrence

於 2023 年 10 月住了 2 晚
Laylah 於 2023年11月27日的回應
Hi Lawrence, Thank you for your feedback on your recent stay. We hope to welcome you back to Sebel for your next Noosa getaway. Warm Regards,Laylah, Assistant Manager

2/10 很差

Jennifer (Seaforth)

於 2023 年 10 月住了 5 晚

10/10 優異

Glenn

家人同遊
讚好:住宿狀況
We really enjoyed our stay.
於 2023 年 9 月住了 4 晚
Laylah 於 2023年10月9日的回應
Hi Glenn, We are so glad to hear you enjoyed your recent stay with us! We hope to welcome you back once our renovation are complete. :) Kind Regards,Laylah, The Sebel Noosa

10/10 優異

Josh

於 2023 年 9 月住了 2 晚

6/10 一般

Matthew

伴侶同遊
Booking made 2 months in advance. Hotel then sent a text message to say no pool use during period of stay along with maintenance works being done on buildings. Workers commenced at 6:30am so no rest time which was the entire reason to get away and still charged premium price. Very disappointed by both your website and hotel
於 2023 年 9 月住了 2 晚

2/10 很差

John

伴侶同遊
讚好:整潔度
不滿:設施服務和住宿狀況
We found out after we had booked the hotel is under going major renovations and also the swimming pool was closed. When we got to the hotel the noise was evident but we were reassured our room would be quiet. It was not. when and asked to be moved but was then told there were no quiet rooms. We asked to be cancelled and refunded which they agreed too immediately. They should have been more upfront with the situation.
於 2023 年 9 月住了 2 晚

2/10 很差

Maria

家人同遊
不滿:整潔度
Would have been nice if it was presented clean there was food left in freezer and dishwasher was dirt and hair in the bathroom it was mopped but not vacuumed sun standard compared to all my other Noosa experiences
於 2023 年 8 月住了 1 晚
Sebel Reception 於 2023年9月1日的回應
Dear Maria,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Daniel

讚好:整潔度和住宿狀況
When booking online would have been good to know that the facilities were under reconstruction
於 2023 年 8 月住了 3 晚

8/10 不錯

Graeme

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 8 月住了 3 晚

8/10 不錯

Tony

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Central to area we wished to stay in.
於 2023 年 7 月住了 7 晚
Laylah 於 2023年8月7日的回應
Hi Tony,Thank you for your feedback on your recent stay at The Sebel Noosa. We hope you welcome you back.Kindest RegardsLaylah, Assistant Manager

8/10 不錯

Elisa

讚好:整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 1 晚

6/10 一般

Graeme (na)

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Room was lovely and comfortable. Staff were professional. But unfortunately, Wotif failed to mentioned that the property was under some major renovations during the booking process. So this meant that all the facilities were out of action during our stay. Very disappointing
於 2023 年 7 月住了 2 晚

10/10 優異

David

讚好:整潔度和設施服務
於 2023 年 7 月住了 2 晚

8/10 不錯

Hope

家人同遊
讚好:整潔度和設施服務
The staff was fantastic! Super friendly and helpful! I’m sure that the property is normally a 5* but is under construction so the experience wasn’t what it could have been.
於 2023 年 7 月住了 1 晚

6/10 一般

Heather

家人同遊
讚好:整潔度
不滿:設施服務和住宿狀況
With the pool out of action and the noise way worse than back at Easter, relaxing was near impossible. Plus many parents had decided the spa pool was a creche, leaving their kids unattended for hours, assuming other adults would keep an eye on them. Some of the older kids were great, very polite and fun to chat with, but younger ones should always have an adult known to them present. Staff were lovely as unusual. Location is good. Would expect that increased amount of noise and lack of facilities, and need to be away from rooms from 8am-4pm daily) to reflect more in the price. I felt very sorry for those with kids 4-12 and no pool.
於 2023 年 6 月住了 4 晚

8/10 不錯

Brittany

讚好:整潔度
My partner and I enjoyed a lovely stay at the Sebel. We knew that that swimming pool was out of action, however, we were also disappointed when we went to use the spa, that it was also not working. This was not communicated to us, and we needed to ring reception to find out if there were any issues with the spa.
於 2023 年 7 月住了 1 晚
Amelie 於 2023年7月9日的回應
Hi Brittany,We apologize for the unexpected spa outage, and that it was not communicated to you. We are so glad to hear that other than the spa, you had a lovely stay.Warm regards,AmelieGuest Service Agent

6/10 一般

Melat

於 2023 年 7 月住了 2 晚

10/10 優異

JACQUELINE

親子同遊
讚好:整潔度、設施服務和住宿狀況
Awesome position. Despite the short term renovations the staff were soooo lovely and accommodating and bent over backwards to help and support
於 2023 年 6 月住了 9 晚
Claire 於 2023年7月7日的回應
Hi Jacqueline, Wow, thank you for such fabulous feedback! I will pass your comments onto my Team as I'm sure they will be thrilled to hear their amazing service did not go unnoticed.Thank you so much & looking forward to welcoming you back to Sebel Noosa in the future.Kind Regards,Claire Willoughby

4/10 欠佳

Trent

不滿:整潔度、設施服務和住宿狀況
Needs renovations
於 2023 年 7 月住了 1 晚
Claire 於 2023年7月7日的回應
Hi Trent,We are currently undergoing a major re-tiling, lighting and water feature renovation!Looking forward to showing you in 2024.Kind Regards,Claire Willoughby

4/10 欠佳

Paul

於 2023 年 6 月住了 4 晚

10/10 優異

Nathan

家人同遊
讚好:整潔度和客房舒適度
Great place, great location. Will dedicate come back.
於 2023 年 6 月住了 5 晚
Laylah 於 2023年6月27日的回應
Hi Nathan, Thank you for your amazing feedback. We look forward to welcoming you back to Noosa Sebel soon! Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 不錯

Michelle

伴侶同遊
Location is fabulous. Property is undergoing upgrades to all paved areas so it was not at its best although every effort was made to minmise thr impact on guests. Apartment wa clean and tidy but could also do with an upgrade.
於 2023 年 6 月住了 4 晚
Amelie 於 2023年6月19日的回應
Dear Michelle,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 不錯

Mark

伴侶同遊
讚好:整潔度
不滿:設施服務
We were given our rooms keys, the room was still being cleaned, when we returned the issued keys didn’t work. Went to use the TV, batteries flat in remote control.
於 2023 年 6 月住了 1 晚
Laylah 於 2023年6月27日的回應
Hi Mark, Thank you for taking the time to provide feedback on your recent stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We hope to welcome you back to The Sebel Noosa in the near future! Kindest Regards,Laylah, Assistant Manager

10/10 優異

Virginia B

於 2023 年 5 月住了 9 晚
Amelie 於 2023年5月30日的回應
Dear VirginiaWe are so happy to hear you enjoyed your stay with us.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

6/10 一般

Giuliano

讚好:整潔度
Disappointed
Didn’t know about renovations until after booking. The reception / foyer renovations together with the construction next door - room facing site and workers - made the stay uncomfortable. Would never of stayed if known.
於 2023 年 5 月住了 1 晚

8/10 不錯

Christine

伴侶同遊
讚好:整潔度和住宿狀況
不滿:設施服務
It should be mentioned when buying breakfast at this hotel that it is a voucher for the close by Aromas Cafe, which is great. The voucher is given on arrival, it has limited choices for breakfast and does not include drinks and you pay extra for Eggs Bennie. The cafe prices are very reasonable and and I felt we were totally ripped off by Sebel for the voucher. Had I have known it was a voucher, I would not have bought it.
於 2023 年 5 月住了 2 晚
Laylah 於 2023年6月27日的回應
Hi Christine, Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and we hope to welcome you back to Noosa in the near future. Sincerely,Laylah, Assistant ManagerThe Sebel Noosa

8/10 不錯

Marcie

讚好:整潔度和住宿狀況
於 2023 年 5 月住了 1 晚
Amelie 於 2023年5月7日的回應
Dear Marcie,We very much appreciate your comments regarding your stay at the The Sebel Noosa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

4/10 欠佳

Dale

伴侶同遊
讚好:設施服務
不滿:住宿狀況
Room had many items broken or leaking - reported to management
於 2023 年 4 月住了 7 晚
Laylah 於 2023年6月27日的回應
Hi Dale,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you Dale.Kindest Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 不錯

Belinda

於 2023 年 4 月住了 2 晚
The Sebel Noosa team 於 2023年4月29日的回應
Hello Belinda, Thank you so much for your review.Hope to see you again soon at The Sebel Noosa

10/10 優異

Amber

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great location on Hastings Street. Customer service from checkin to check out was great.
於 2023 年 4 月住了 1 晚

8/10 不錯

Sally

讚好:整潔度
The room was great inside. Spacious and clean. The spa bath looked inviting but no soap was provided. All soaps, shampoo etc are in large containers attached to the walls next to the hand basin and in the shower, and in the bath you have access to neither of these. So if you want to use the bath take your own soap! The outside balcony area faced a building and was over the edge of the carpark. It was completely boarded to the ceiling with timber slats so there was little view out (or in). Completely unwelcoming and I’m not sure why you’d go out there.
於 2023 年 3 月住了 1 晚