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Ascott Waterplace Surabaya

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2 outdoor pools, free pool cabanas
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Overview of Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

4.5 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Washer
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126

Explore the area

  • Popular LocationPakuwon Mall4 min walk
  • Popular LocationCiputra World Mall20 min drive
  • AirportSurabaya (SUB-Juanda)21 min drive
  • Popular LocationSurabaya Town Square23 min drive

Room options

About this area


In the entertainment district and near theme parks, Ascott Waterplace Surabaya is in an area with good shopping. Old City and Chinatown are notable landmarks, and travellers looking to shop may want to visit Pakuwon Mall and Surabaya Town Square. Travelling with kids? Don't miss Surabaya Zoo. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Pakuwon Mall - 4 min walk
  • Al Akbar Mosque - 11 min drive
  • Ciputra World Mall - 20 min drive
  • Surabaya Town Square - 23 min drive
  • Surabaya Zoo - 24 min drive

Getting around

  • Surabaya Gubeng Station - 12 min drive
  • Ngagel Station - 12 min drive
  • Surabaya (SUB-Juanda) - 21 min drive


  • Noodle House and Kitchen - 5 min walk
  • Toby's Estate - 2 min walk
  • Swikee Purwodadi "Gris - 3 min walk
  • Fish and Co. - 5 min walk
  • Nasi BeBek Pak Janggut - 1 min walk

About this property

Ascott Waterplace Surabaya

4.5-star, family-friendly aparthotel near Pakuwon Mall
2 outdoor pools, a restaurant and a fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a complimentary children's club and a coffee shop/cafe are on-site. Each apartment provides an LED TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches, such as dressing gowns and slippers.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and a safe. This accommodation offers separate sitting areas. 32-inch LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 17 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • 2 outdoor pools
  • Free pool cabanas


  • Free WiFi

Parking and transport

  • On-site parking available only on request
  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground


  • Fridge
  • Stovetop
  • Microwave
  • Toaster
  • Free tea bags/instant coffee
  • Electric kettle
  • Cookware/dishes/utensils


  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 160494 for adults and IDR 80247 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available


  • Bed sheets provided
  • Alarm clock


  • Slippers
  • Dressing gowns
  • Hairdryer
  • Free toiletries
  • Towels provided
  • Toothbrush and toothpaste

Living spaces

  • Dining room
  • Sitting area


  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Garden


  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Laptop workspace


  • Air conditioning


  • No pets or service animals


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Accessible bath
  • Lift
  • Grab bar in bath
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness centre
  • Waterslide
  • Fitness facilities nearby (free access)
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector


  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture

Similar properties



Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15


Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately IDR 160494 for adults and from IDR 80247 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
Heating is not provided
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the health club or fitness facility

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at 泗水水地雅詩閣酒店?

As of 28 Mar 2023, prices found for a 1-night stay for 2 adults at 泗水水地雅詩閣酒店 on 2 Apr 2023 start from HK$541.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 6 mi (10 km) of Surabaya Zoo and Surabaya Town Square. World Trade Centre and Old City are also within 9 mi (15 km).



Very good

Rating 10 - Excellent. 41 out of 83 reviews" "
" "10 - Excellent 49%
Rating 8 - Good. 28 out of 83 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 8 out of 83 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 4 out of 83 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 2 out of 83 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities


8/10 Good


Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good


Business traveller
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Serene, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019