大堂

太原凱賓斯基飯店的評價

5 out of 5
太原凱賓斯基飯店
長風街115-1號, 太原市, 山西省

評價

8.4

很好

10 分評分,優異;19 則評價中有 10 則" "
8 分評分,不錯;19 則評價中有 6 則" "
6 分評分,一般;19 則評價中有 1 則" "
4 分評分,欠佳;19 則評價中有 0 則" "
2 分評分,很差;19 則評價中有 2 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

10/10 

設施服務

8.6/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

Hsing-Fang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Sky 於 2018年10月11日的回應
We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!

6/10 一般

Xiaolan

讚好:職員與服務
這樣的地方,算可以的吧,不能要求大高
於 2018 年 5 月住了 2 晚
Sky 於 2018年5月28日的回應
尊敬的阁下:感谢您选择太原凯宾斯基饭店。您的支持和肯定是我们前行的动力!希望酒店优越的地理位置,完善的设施设备,贴心的服务可以为您的下榻及出行带来好心情。作为山西省内首家入驻的国际奢华品牌酒店,我们在集团高标准指引下始终致力于为您提供非凡的入住体验和奢华的欧式服务。真诚地期待您再次光临!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Jin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
it's a nice hotel with friendly staff. Good location, close to shopping mall, restaurants and supermarket.
General Manager 於 2016年10月25日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年11月28日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒服
General Manager 於 2016年9月5日的回應
尊敬的宾客:您好!感谢您下榻太原凯宾斯基饭店并分享您的入住体验。您的肯定及支持是对我们最大的鼓励,我们将一如既往地致力于为每一位客人提供欧式奢华体验。希望太原凯宾斯基饭店会成为您在太原的首选入住酒店,真诚地期待您再次光临!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很舒服
General Manager 於 2016年8月11日的回應
尊敬的宾客:您好!感谢您下榻太原凯宾斯基饭店并通过携程分享您的入住体验。您的肯定及支持是对我们最大的鼓励,我们将始终如一地致力于为每一位客人提供欧式奢华体验。真诚地期待您再次光临。 宾客关系经理

10/10 優異

Michael

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
The staff went out of their way to give us a very special experience on our annivesary. The room was excellent, which lots of special gifts, and decor. We also, enjoyed the live music in the restaurant! It was a wonderful stay!! 太谢谢您们啊!
於 2022 年 3 月住了 1 晚
Reservation 於 2022年3月26日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!
於 2019 年 7 月住了 2 晚
Reservation 於 2019年7月27日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!

8/10 不錯

Christer

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Snow 於 2019年3月9日的回應
We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My room got upgraded for free. It is a good location and nice hotel.
於 2019 年 2 月住了 1 晚
Snow 於 2019年2月17日的回應
Dear Guest, thank you for share your pleasant experience regarding your recent stay with us. and also thank you for your valuable comments and we will make corresponding improvements.We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Staff doesn’t speak English. Too noisy. People smoking all over in the lobby.
於 2018 年 5 月住了 1 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
First Kempinski that I’ve stayed at, that’s not 5 Star! No help with luggage, staff doesn’t speak English. People smoking around the lobby or wherever they want. Disgusting. The rooms are dated, windows need cleaning.
於 2018 年 5 月住了 1 晚

8/10 不錯

JLoh (Bethesda, MD)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room for improvement
Great location. Right in the middle of town where most stuff are within walking distance. Rooms are clean and well appointed. Staff members go the extra mile to keep us comfortable. The only regret is that our room was too warm even with lowering our temp. Nonetheless, the staff brought us a fan to help keep the temp down in our room.
Reservation Agent 於 2017年4月1日的回應
Dear Guest, Thank you for taking the time to share your pleasant experience regarding your recent stay with us. We are thrilled to hear that you are satisfied with our service. Your compliments has been shared among our colleges and it is a great encouragement for us to continue providing the guests with European luxury experience. However, it is with great regret that some of our facilities failed to meet up to your expectations. We apologize for any frustrations you encountered with the temperature. The next time you are in the city, I hope you will return to our hotel so we can deliver the flawless service and facilities you expect and deserve. We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
客室は使う側の動線が考えられた作りで使いやすく、ゴージャス感を満喫しながらも落ち着ける空間でした。スタッフの方のサービスも行き届いており、気持ちの良い旅行となりました。ただ、夕食をビアレストランでいただいたのですが、もう少し食事のメニューがあるとありがたかったです。
reservation 於 2016年10月25日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan!

10/10 優異

Kate

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with conceniences
I love this hotel! I've been here three times on work trips and it's always a haven.
General Manager 於 2016年9月27日的回應
Thank you for taking the time to share your pleasant experience regarding your recent stay with us. We are thrilled to hear that you are satisfied with our service. We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Really nice hotel and staff.
General Manager 於 2016年8月11日的回應
Dear Guest, Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel and in good location
General Manager 於 2016年8月11日的回應
Dear Guest, Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM

8/10 不錯

James from NY (New York)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It is a beautiful hotel.
They really did an excellent job by trying an extra effort to pick us up from the cabin of the bullet train. The driver Mr Zhu is an excellent guy with such a sincerity that we are really moved by his extra effort. The staff made an exception by letting my 9 old daughter play Oh Holy Night, Angel Voices,Allegoro and other pieces of piano for my 89 year old mom. I almost in tears when I record the scene.
Chtistian Ruge 於 2015年4月22日的回應
Dear Guest, thanks for staying with us. Your recognition will motivate us greatly. We’ll always dedicate to serve every guest with the luxurious European experience. Looking forward to your next coming.