We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!
it's a nice hotel with friendly staff. Good location, close to shopping mall, restaurants and supermarket.
Jin
General Manager 於 2016年10月25日的回應
Dear Guest,
Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests.
We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support!
We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan!
10/10 優異
真實旅客
2016年9月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
General Manager 於 2016年11月28日的回應
Dear Guest,
Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests.
We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support!
We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
The staff went out of their way to give us a very special experience on our annivesary. The room was excellent, which lots of special gifts, and decor. We also, enjoyed the live music in the restaurant! It was a wonderful stay!! 太谢谢您们啊!
Michael
於 2022 年 3 月住了 1 晚
Reservation 於 2022年3月26日的回應
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
8/10 不錯
Christer
2019年3月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Christer
於 2019 年 3 月住了 1 晚
Snow 於 2019年3月9日的回應
We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!
10/10 優異
真實旅客
伴侶同遊
2019年2月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
My room got upgraded for free. It is a good location and nice hotel.
真實旅客
於 2019 年 2 月住了 1 晚
Snow 於 2019年2月17日的回應
Dear Guest, thank you for share your pleasant experience regarding your recent stay with us. and also thank you for your valuable comments and we will make corresponding improvements.We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
2/10 很差
真實旅客
2018年6月3日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Staff doesn’t speak English. Too noisy. People smoking all over in the lobby.
真實旅客
於 2018 年 5 月住了 1 晚
2/10 很差
真實旅客
2018年6月3日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
First Kempinski that I’ve stayed at, that’s not 5 Star! No help with luggage, staff doesn’t speak English. People smoking around the lobby or wherever they want. Disgusting. The rooms are dated, windows need cleaning.
真實旅客
於 2018 年 5 月住了 1 晚
8/10 不錯
JLoh (Bethesda, MD)
2017年3月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room for improvement
Great location. Right in the middle of town where most stuff are within walking distance. Rooms are clean and well appointed. Staff members go the extra mile to keep us comfortable. The only regret is that our room was too warm even with lowering our temp. Nonetheless, the staff brought us a fan to help keep the temp down in our room.
JLoh
Reservation Agent 於 2017年4月1日的回應
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us.
We are thrilled to hear that you are satisfied with our service. Your compliments has been shared among our colleges and it is a great encouragement for us to continue providing the guests with European luxury experience.
However, it is with great regret that some of our facilities failed to meet up to your expectations. We apologize for any frustrations you encountered with the temperature. The next time you are in the city, I hope you will return to our hotel so we can deliver the flawless service and facilities you expect and deserve.
We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.
Dear Guest,
Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests.
We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support!
We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan!
10/10 優異
Kate
2016年9月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with conceniences
I love this hotel! I've been here three times on work trips and it's always a haven.
Kate
General Manager 於 2016年9月27日的回應
Thank you for taking the time to share your pleasant experience regarding your recent stay with us.
We are thrilled to hear that you are satisfied with our service.
We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.
8/10 不錯
真實旅客
2016年6月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Really nice hotel and staff.
真實旅客
General Manager 於 2016年8月11日的回應
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM
8/10 不錯
真實旅客
2015年8月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel and in good location
真實旅客
General Manager 於 2016年8月11日的回應
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM
8/10 不錯
James from NY (New York)
2014年7月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It is a beautiful hotel.
They really did an excellent job by trying an extra effort to pick us up from the cabin of the bullet train. The driver Mr Zhu is an excellent guy with such a sincerity that we are really moved by his extra effort. The staff made an exception by letting my 9 old daughter play Oh Holy Night, Angel Voices,Allegoro and other pieces of piano for my 89 year old mom. I almost in tears when I record the scene.
James from NY
Chtistian Ruge 於 2015年4月22日的回應
Dear Guest, thanks for staying with us. Your recognition will motivate us greatly. Weâll always dedicate to serve every guest with the luxurious European experience. Looking forward to your next coming.