Ayr Tam o' Shanter Experience Hotels

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"It’s ok and clean"

"We stayed at the Brig O’Doon for two nights after our wedding as a little mini moon. The hotel is beautiful - very atmospheric and romantic and we stayed in the signature river view room - the view is the stuff of fairytales. The room was luxurious and we had a great sleep! All the staff were friendly and professional and there were some lovely touches and treats as we had mentioned we were staying post wedding. We ate in Tales restaurant both nights and the food/drinks were lovely and the service excellent. The hotel is in a beautiful part of Ayrshire and we enjoyed the Burns experience and a walk to the coast. Can’t fault a thing, we had a romantic and magical two days away and will be back for our anniversary."

"Spotless and large room with bath, staff and meals were excellent. Beautiful hotel and can't wait to stay again. Thank you!"

"Very enjoyable stay. Very clean and fresh. A couple of minor issues such as difficult to wash up with no washing up bowl or plug for sink minor teething issues in a new property. Would recomend."

"Absolutely fabulous b&b, luxurious and extremely comfortable in a lovely setting. Very friendly and interesting hosts and superb breakfasts. "

"A lovely comfortable apartment in a pretty location, close to Ayr beach. Great communication with the hosts. "