My husband is livid, haven't had a vacation in 5 years. Went up on the first evening and as I got there they were still cleaning the place, it was not cleaned well. Dog hair on the couch and it smelled of dog and black hairs in the sheet of the downstairs bed, we had to finish up the laundry, and BED BUGS in the upstairs bed, I was bitten on my feet and ankles. (I have pictures of the bites on me, plus the larve of the bed bugs from the mattresses) .I will be requesting a refund as we could not stay at the premises.