Tatai Waterfall

Really bad customer service, staff wasn’t fully knowledgeable about property, I called before booking asking if their pool will be open they said yes so I proceeded to book, I end up booking a day pass in another hotel cause their pool was close.

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!