Telchac Puerto Hotel with Pool

"Staff was great. Food was horrible and not much to choose from. The pool was under construction and the main part was closed - they should have informed us ahead of time. I have stayed there a few times in the past 2 years and it's really going down hill."

"Truly delightful stay. Comfortable and stylish accommodation, extraordinary terrain with historical buildings full of artistic and vintage artifacts. Secluded yet safe. with the most friendly and accommodating staff. Excellent food in the onsite restaurant. Great for walking around, where birds, iguanas and even monkeys can be spotted. Impressive seiba trees. Artisan pottery souvenirs can be purchased directly from the artist. "

"This property is very nice, the bedrooms are beautiful and the pool area lovely and very clean all round. We found there wasn’t much to do/see compared to other hacienda properties we’ve been to. No complaints on food or staff either, food was very good and excellent service staff. Just not a place we would return to for the price it costs. "

"The property was not as it shows online. The resort was totally empty except for us. The security guard checked us in. Although they were empty, they put us on the fourth floor with no elevator. The staff that we did see over our stay were incredibly helpful and accommodating. The restaurant wasn’t open and the pools were not clean. Maybe it was off season, I don’t know. The staff is the only redeeming factor."