The Galleria

Overall, we had a pleasant stay at Hotel RIU Westminster London. The hotel was clean, well-maintained, and in a great location. The staff were friendly, professional, and always happy to help, which made our stay even more enjoyable. There are a couple of areas that could be improved. The lighting in the shower room and toilet was far too dim, making it difficult to get ready, particularly in the morning. The breakfast offered a good variety overall, but some items were below the standard we expected. In particular, the scrambled eggs were disappointing in both texture and taste. The rest of the breakfast selection was good and there was plenty of choice. Overall, it was a good stay, and with a few small improvements, it would be an excellent hotel experience.

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.