Thousand Islands Family Hotel

"Excellent service and views, though rooms are more standard than expected for a Mandarin Oriental. Jakarta was an unexpected stop on my journey home, and I booked the Mandarin Oriental at the last minute. The price was surprisingly reasonable for a Mandarin Oriental, though it’s clear why it’s not as expensive as some of the group’s other locations worldwide — it doesn’t have the same “flash” or ultra-luxury feel you might find in, say, Taiwan. What really stood out was the service, which went above and beyond. I had a problem with a taxi attempting to overcharge me and even pretend my payment hadn’t gone through, but the concierge quickly sorted it out and personally ensured I was protected. I requested a high floor and a good view — not only did I get both, but I was also upgraded. A welcome drink on arrival was a nice touch, and the staff were consistently attentive. The restaurants were great — I tried the cake shop and the level-two restaurant, both of which were excellent and reasonably priced. The location is also very convenient, with a shopping center just across the road, which was perfect for my six-hour stay. As for the room, while the view was spectacular, the room itself was quite standard — clean and functional, but not the standout luxury you might expect from a Mandarin Oriental. Overall, this hotel offers outstanding service, location, and views, making it an excellent choice for a short stay, though the rooms themselves are more average in style and fi"

"The FM 7 staff are professional, helpful, and always willing to assist you. My husband had an incident and I could not thank the staff more. They were so helpful, resoectful, and assisted me throughout the process. We will always stay here when we travel to Jakarta."

"Staff were fantastic, the room and facilities were great."

"Staff were all very friendly & helpful "

"Liked the hotel very much. "

"Balcony room was well worth money, so spacious and luxurious. Executive lounge was top notch, first class service, especially during cocktail hour (Jihad, Kevin). Excellent breakfast buffet. Immediate access to Plaza Indonesia and Grand Indonesia malls. "

"Yes, we had a great stay and will return to this hotel again. "

"The club lounge was excellent "

"convenient area"