Soelden Timmelsjoch Hotels

"Very clean room, lovely staff, ski-in/ski-out."

"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Wir haben dieses Hotel gebucht, weil der Preis zunächst attraktiv erschien. Während unseres Aufenthalts herrschte jedoch Nebensaison – der Pool und die Sauna waren geschlossen (man konnte jedoch alles im gegenüberliegenden Hotel nutzen), das Restaurant und die Bar waren nicht in Betrieb, die Rezeption war nur morgens besetzt, und die Zimmerreinigung beschränkte sich im Wesentlichen auf das Entleeren des Mülleimers. Das Frühstück war vermutlich das schlechteste, das ich je in einem Hotel hatte. Insgesamt hatte man nicht das Gefühl, in einem „richtigen“ Hotel Urlaub zu machen. Positiv hervorzuheben ist, dass das Hotel neu und sauber ist, ein schönes Design hat und die Dame an der Rezeption wirklich freundlich und zuvorkommend war. Insgesamt hatten wir dennoch einen schönen Urlaub, da die Natur rundherum wirklich magisch ist. Beim nächsten Mal würde ich jedoch etwas „voll funktionierendes“ wählen, selbst wenn es ein wenig teurer wäre."

"The property looks much better in Expedia photos than it feels in person. Rooms have been renovated but lack basic amenities for comfort. As someone who travels frequently for work, the checkout experience was very disappointing. The receptionist was curt and confrontational about their cash-only policy for extras under 50 euros. This wasn't mentioned at check-in / booking and makes very little sense for Expedia customers who may have pre-paid their room. Having traveled through multiple countries, I didn't have cash available, and while this initially seemed to be a major problem, the charge was eventually processed by card after the receptionist lectured me about traveling without cash. The whole situation felt unnecessarily confrontational and put a dampener on my last day. I don't usually write reviews since most places offer great service with helpful staff. For a relaxing Alpine experience, I'd suggest looking elsewhere until they provide their front line staff with some better training. The great thing about the alps is you're not short of choice and the majority of places have helpful friendly staff. "