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托雷多莫米駐橋套房公寓酒店 (IHG 旗下酒店)的評價

3 out of 5
托雷多莫米駐橋套房公寓酒店 (IHG 旗下酒店)
2300 Village Drive Building #1800, Maumee, OH

評價

8.8

優異

10 分評分，優異；1000 則評價中有 616 則" "
8 分評分，不錯；1000 則評價中有 248 則" "
6 分評分，一般；1000 則評價中有 65 則" "
4 分評分，欠佳；1000 則評價中有 36 則" "
2 分評分，很差；1000 則評價中有 35 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Hailey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
By far the best hotel experience ive had!
於 2024 年 5 月住了 1 晚
Staybridge Suites-Toledo, Maumee 於 2024年5月16日的回應
Thanks for the great review Hailey. Hope to see you again.

8/10 不錯

Greg

讚好：職員與服務
於 2024 年 4 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月15日的回應
Thanks Greg for the great review. Hope to see you again in the future!

10/10 優異

Stephanie

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and the staff were extremely helpful and friendly
於 2024 年 4 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月12日的回應
Thank You so much for the great review Stephanie. Hope to see you again in the future

10/10 優異

Karen

於 2024 年 4 月住了 1 晚
Staybridge Suites-Toledo, Maumee 於 2024年5月2日的回應
Thanks so much for your positive review Karen. Hope to see you again in the future,

8/10 不錯

Patricia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
wuz perfect
於 2024 年 4 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月11日的回應
Thanks so much for the kind words and staying with us. Hope to see you again in the future

10/10 優異

Belinda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月11日的回應
Thank You so much for staying with us Belinda. Hope to see you again in the future

2/10 很差

Tabatha

親子同遊, 伴侶同遊, 多人同遊
不滿：整潔度
Was charged a $250 fee that was NOT disclosed when I booked the stay. Was told when we checked in that we could not have a birthday party that was also NOT disclosed before I booked the stay. Was told we could not have cake or decorations in the room at all. This stay was SUPPOSED to be for my sons birthday and we were GOING TO have a party for him but we DID NOT because we were told we wasn't allowed. The pull out couch bed was dirty, apparently house keeping don't clean thoroughly because we found food on the walls and ceiling from previous people, did under the beds because they didn't clean good enough, the pool room was so hot I felt like i was going to pass out, there is no ventilation apparently, the pool room floor had ants crawling around EVERYWHERE, the pool had so much chlorine in it that the water was cloudy and you couldn't even see the pool floor and there was so much chlorine that just sitting in the room made your eyes burn and most of the time there was no towels in there, I had to go ask for totals a couple times. We will NEVER AGAIN come to this place. Kalahari is the same price with parties ALLOWED! We will take our business there. Get yourselves together. I'm not sure how you have a 4.0 rating... it was a horrible experience! NEVER EVER AGAIN!
於 2024 年 3 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月11日的回應
Dear TabathaThank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered.We value every customer's perspective, and we take your concerns seriously. We're committed to improving our services and ensuring that all our guests have a positive experience with us.We would appreciate the opportunity to discuss your concerns further and see how we can make things right. Please feel free to reach out to us directly at hotel, and we'll do our best to address any issues you've encountered.Once again, thank you for bringing this to our attention. We hope to have the chance to regain your trust and welcome you back in the future.Best regards,Staybridge Suites Maumee

8/10 不錯

Roger

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Interesting location next to an outdoor mall.
於 2024 年 3 月住了 3 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月6日的回應
Thank you for staying with us. Hope to see you again in the future.

10/10 優異

Tom

於 2024 年 3 月住了 3 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月15日的回應
Thanks for the great review Tom. Hope to see you again in the future!

10/10 優異

Karen

伴侶同遊, 寵物同遊
讚好：職員與服務、設施服務和住宿狀況
Very nice stay!
於 2024 年 3 月住了 1 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月6日的回應
Thanks for staying with us Karen. Hope to see you again in the future

10/10 優異

TeShawna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely love the stay for my birthday I enjoyed myself it was nice and clean and quiet
於 2024 年 3 月住了 2 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月6日的回應
Thank for staying with us, hope to see you again in the future.

2/10 很差

Tierra

於 2024 年 2 月住了 1 晚
Staybridge Suites-Toledo, Maumee 於 2024年4月9日的回應
Dear TierraI hope this email finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel.Please accept our deepest apologies for any distress or inconvenience this may have caused you.Our team takes the safety and comfort of our guests very seriously, and it is truly disheartening to hear that we fell short of our commitment to providing exceptional service during your time with us.We have conducted a thorough investigation into the matter to ensure that such incidents are not repeated in the future. Additionally, we have implemented additional measures and training protocols to further safeguard against similar occurrences.Please rest assured that your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. It is only through feedback such as yours that we can continue to improve and provide the high standard of service that our guests deserve.Once again, we deeply apologize for any inconvenience this incident may have caused you. We truly value your patronage and hope to have the opportunity to welcome you back to our hotel in the future to provide you with the exceptional experience you rightfully expect and deserve.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact me directly at gm.staybridgemaumee@gmail.comWarm regards,Terrell Littles General Manager Staybridge Suites Maumee OH

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Racist as hell
Staff was very rude and racist. I recommend this place to nobody especially black folks police wer called and we got threw out for nothing!
於 2024 年 1 月住了 1 晚

6/10 一般

Kelli

親子同遊
讚好：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Kristen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

Jennifer

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wish I would have known it was $75 for a pet. That’s almost as much as the room.
於 2023 年 12 月住了 1 晚

10/10 優異

Veronica

於 2023 年 12 月住了 5 晚

10/10 優異

Kristin

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Great hotel. Comfortable. Great breakfasts and right by a Shopping Mall.
於 2023 年 12 月住了 2 晚

10/10 優異

Tonia (Santa Monica)

於 2023 年 12 月住了 1 晚

10/10 優異

Beverly

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would recommend
I've stayed here multiple times and this place always delivers! It's clean, friendly, and in a nice area. Close to Toledo. I would recommend.
於 2023 年 12 月住了 1 晚

10/10 優異

Tiffanie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Tonia (Santa Monica)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great suites. Nice breakfast. Just a little dated decor, but clean. Will stay again.
於 2023 年 12 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：客房舒適度
Uncomfortable Bed
Uncomfortable bed - lumpy and springy. Since that is basically the sole purpose of a hotel…. Curtains did not shut out the many bright lights of the shopping center it shares a parking lot with. Otherwise it was fine. Clean. Smelled fine despite having a kitchen unit.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Ronald

於 2023 年 12 月住了 2 晚

8/10 不錯

Corey

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice clean hotel. No real complaints. We stayed out there and tried to meet some friends in Maumee. Biggest issue was securing a ride share service. That has nothing to do with the hotel.
於 2023 年 12 月住了 1 晚

6/10 一般

Zachary (Beavercreek Township)

親子同遊
We have been here four other times with minimal issues, but boy have things gone downhill! Poop on the toilet seat, bathroom smelling like fried food, shower drain backed up, cards had to be reprogrammed multiple times, dishwasher door was not able to be locked so had to be hand washed, microwave light was out, one bathroom was freezing, and the cart situation for loading and unloading was rough. The carts were small and the one we used was missing part of it, so we had to make 2 trips. Leaving we had to carry everything by hand because they only have 2. It took us 3 trips, which sucks when you have a baby. We were really disappointed. All employees had zero personality at front desk! Surprisingly, the other staff were much more friendly.
於 2023 年 12 月住了 2 晚

10/10 優異

Tiffany

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Flora

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great area
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exactly what we needed.
Hotel was exactly what we expected, best hotel breakfast of any hotel we've stayed at in years. Clean hotel with great service
於 2023 年 11 月住了 7 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

Randall

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Located right next to a very nice shopping mall. Walkable. Very quiet. Nice, clean facility.
於 2023 年 11 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

Frank

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Better not mind contractors
Had to move rooms initially due to smoke smell. After that, it was great other than early in the morning when the workers that stay there got loud prior to leaving for the day.
於 2023 年 11 月住了 3 晚
J.shaw 於 2023年11月30日的回應
Thank you for staying with us!

10/10 優異

Beverly

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Another Excellent Stay
The room was clean and comfortable. The breakfast was good.
於 2023 年 11 月住了 2 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

Clayton

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent choice!!! Thank you!
於 2023 年 11 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

Beth

讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay!
於 2023 年 11 月住了 3 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 優異

Patrick

於 2023 年 11 月住了 1 晚

10/10 優異

nanci

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel
於 2023 年 11 月住了 1 晚
J.shaw 於 2023年11月14日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 優異

Karen (Hudson)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome
於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

2/10 很差

Tanya

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not able to check in
We were unable to check in to this hotel. We arrived at midnight and waited for well over 2 hours (along with multiple other people) and no one was working the front desk. We checked everywhere. Local police was even called yo come check things out. After waiting for over 2 hours we gave up and had to find another hotel to check in to for the night. Can provide police report number and case # with IHG hotels if required. NOT IMPRESSED!!!!
於 2023 年 11 月住了 1 晚
Staybridge 於 2023年11月10日的回應
Thank you for your feedback.

2/10 很差

Scott

家人同遊
不滿：職員與服務
We got there to check in at 11:55pm. There was NO ONE at the counter. We waited for 50 minutes and then finally left to make the 3 hour drive home in the middle of the night. There were several other families trying to check in as well which also finally just left. Incredibly frustrated - have never had this experience. Will be expecting a refund.
於 2023 年 11 月住了 1 晚
Staybridge Suites 於 2023年11月6日的回應
Good morning-Thank you so much for leaving a review. I would to apologize for the service you received at the Staybridge Suites Maumee. This is not how we usually do business. I have brought this issue up with the appropriate team members. I have also issued a full refund. please give 7-10 business days for this to reflect in your bank account.

4/10 欠佳

Marcus

不滿：整潔度
於 2023 年 11 月住了 1 晚
Staybridge Suites 於 2023年11月6日的回應
Hello-Thank you so much for your feedback.

6/10 一般

Bilan

於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

6/10 一般

Bilan

於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月30日的回應
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

8/10 不錯

Tom

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月7日的回應
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

6/10 一般

Jodi

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
We were at the hotel basically to sleep- room was clean and bed was comfy. We had to be out early next morning and Very disappointed that breakfast did not start until 7:30 and when asked if there was anything we could just grab since we had to leave before 7, the front desk said no. One of the reasons we chose this place was free continental breakfast and assumed that by 7 something would be available. Very disappointed as I would have chosen a different hotel should I have know this.
於 2023 年 10 月住了 1 晚
Staybridge Suites 於 2023年11月6日的回應
Thank you so much for your feedback

10/10 優異

Linda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月7日的回應
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 優異

Kelly

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, friendly maintenance person immediately fixed a small issue we had. I wish they would clean rooms during the stay. I hate that this was a covid protocol that seems to have stuck.
於 2023 年 10 月住了 3 晚
J.shaw 於 2023年11月7日的回應
Dear Kelly,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites TOLEDO - MAUMEE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 優異

Yvonne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great quiet place to stay.
於 2023 年 10 月住了 1 晚
J.shaw 於 2023年11月7日的回應
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

2/10 很差

Macie

於 2023 年 10 月住了 2 晚
Staybridge 於 2023年11月8日的回應
Thank you for your feedack

6/10 一般

Dan

伴侶同遊
讚好：整潔度和住宿狀況
I saw a few things under the bed and finger nail clippings behind the couch
於 2023 年 10 月住了 1 晚
Staybridge 於 2023年10月16日的回應
Thank you so much for sharing your thoughts! I will bring this to my team members. I am so sorry you experienced that here, and hope you give us another chance.